[Remote] Customer Service Representative (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a Fortune 500 company known for its inclusive and award-winning culture, and they are seeking a remote Customer Service Representative. In this role, you will deliver exceptional customer experiences, provide solutions, and support customer retention efforts while working from home.

Responsibilities

• Maintain acceptable production levels as set by management
• Provide details on the discount services to help retain and save customers
• Provide high level of customer service and empathy
• Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
• Have the ability to deliver bad news and de-escalate critical situations
• Be efficient in navigating multiple systems
• Participate in ongoing training and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• Participate in activities designed to improve business performance
• Ensure that all quality targets are met and maintained
• Deliver expert customer experiences…with a smile

Skills

• Minimum of 6 months to 1 year of solid customer service experience
• High School Diploma or GED Required
• Ability to effectively communicate with customers and ask discovery questions
• A strong heart and mind for servicing others
• Comfortability with Outlook, asynchronous tools, and Microsoft Excel
• Must be comfortable being on web camera
• Ability to utilize tools and resources to efficiently assist our customers
• Ability to articulate in a professional and efficient manner
• Ability to break down complex subject matter into relatable knowledge for our customers
• Ability to be flexible with the hours of operation
• Open and receptive to feedback from leadership
• Motivation and ability to obtain self-upskilling and knowledge training
• Ability to cross reference job aids while assisting a customer
• Must reside in the United States and have a valid U.S. address for residence

Benefits

• Benefits available to eligible U.S. employees in this role include: medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience with company-supplied technologies
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
• A range of other perks and benefits

Company Overview