Bilingual Customer Service Representative – Remote Call Center Role (Full‑Time/Part‑Time) – Spanish/English – Work‑From‑Home after Training at arenaflex

About arenaflex – Leading the Way in Public Housing Support

arenaflex is the nation’s trusted partner for public housing authorities, delivering unparalleled product and service excellence across the United States. With a legacy of conducting over one million inspections and operating a bilingual customer service center, arenaflex understands the nuanced challenges of the housing industry. Headquartered in Chattanooga, Tennessee, arenaflex proudly operates as a woman‑ and veteran‑owned enterprise, committed to community engagement, Section 3 employment opportunities, and the professional development of its local workforce.

Why This Role Matters

Our clients—public housing agencies, landlords, and tenants—depend on clear, compassionate, and timely communication. As a Bilingual Customer Service Representative, you will be the voice that bridges inspectors, clients, and internal teams, ensuring that every interaction reflects arenaflex’s standards of integrity, compliance, and empathy.

Position Overview

We are actively hiring both full‑time and part‑time associates to work from home after completing an in‑person training session at our Chattanooga office. This role is ideal for college students, recent graduates, or anyone seeking a flexible schedule that aligns with regular business hours. You will report directly to the Customer Service Director and collaborate closely with the Team Leader, inspectors, and other cross‑functional partners.

Key Responsibilities

• Operate multi‑line phone and computer systems to manage inbound and outbound communications.
• Serve as the primary liaison between inspectors and clients, facilitating smooth information flow.
• Respond to telephone calls, emails, and letters promptly, routing inquiries to the appropriate department when necessary.
• Communicate with inspection managers to resolve client questions and address inspection‑related issues.
• Process email requests such as re‑inspection approvals, status updates, and general customer inquiries.
• Maintain accurate records of all customer interactions, documenting inquiries, complaints, and resolutions in arenaflex’s CRM system.
• Ensure compliance with client policies, HUD guidelines, and federal, state, and local regulations in every transaction.
• Collaborate with arenaflex co‑workers, client staff, and supervisors to share project status, address challenges, and coordinate assignments via phone, fax, email, and in‑person conversations.
• Exercise discretion and professionalism when handling sensitive information and business operations.
• Assist in covering peak periods, absences, or cross‑training opportunities to maintain service level agreements.

Essential Qualifications

• Fluency in both Spanish and English (spoken and written) – a non‑negotiable requirement.
• High school diploma or GED; additional education or certifications are a plus.
• 1–3 years of customer service experience, preferably in a call‑center or housing‑related environment.
• Proficiency with modern office equipment: multi‑line phones, computers, printers, fax machines, scanners, and copiers.
• Typing speed of at least 40 words per minute with a high degree of accuracy.
• Demonstrated ability to learn and apply the operations and procedures of Public Housing Agencies (PHAs) and related federal, state, and local regulations.
• Strong verbal and written communication skills, with the ability to convey complex information clearly to diverse audiences.
• Excellent interpersonal skills, enabling you to build effective relationships with coworkers, vendors, contractors, and clients from varied socio‑economic backgrounds.
• Ability to work productively in a remote environment while adhering to scheduled shift times (typically 8:00 am – 5:15 pm, Monday‑Friday).

Preferred Qualifications & Skills

• Experience with housing‑related software platforms or CRM systems (e.g., Salesforce, HubSpot, or custom arenaflex tools).
• Knowledge of HUD Section 3 requirements and the ability to apply them in day‑to‑day interactions.
• Prior exposure to bilingual customer support in a regulated industry.
• Problem‑solving mindset with a track record of handling escalations calmly and efficiently.
• Flexibility to adapt to shifting schedules based on client needs and peak workload periods.

Physical & Environmental Requirements

• Ability to read various documents and operate standard office equipment for extended periods (75‑100% of the workday).
• Acute hearing ability to accurately receive and transmit information over phone lines (75‑100%).
• Capacity to sit for long durations and perform repetitive hand motions (75‑100%).
• Occasional lifting of objects up to 25 lb (moderate effort).

Compensation, Benefits, and Perks

arenaflex offers a competitive hourly wage ranging from $12.50 to $13.50, with the potential for performance‑based increases. In addition to a solid base pay, you will enjoy a comprehensive benefits package that includes:

• 401(k) retirement savings plan with company matching.
• Medical, dental, and vision insurance options.
• Flexible scheduling to accommodate academic or personal commitments.
• Paid time off (PTO) and holiday pay.
• Opportunities for remote work after successful completion of in‑person training.
• Professional development resources, including tuition assistance and certification support.
• Employee assistance programs (EAP) and wellness initiatives.

Career Growth & Learning Opportunities

arenaflex invests heavily in the growth of its people. As a Customer Service Representative, you will have access to:

• Structured onboarding and ongoing mentorship from seasoned supervisors.
• Cross‑training in related functions such as inspection coordination, policy counseling, and rent determination services.
• Pathways to advance into senior customer support, team lead, or specialist roles within the housing services division.
• Regular workshops on regulatory updates, communication best practices, and technology tools.
• Networking events with industry professionals and community partners.

Work Environment & Culture at arenaflex

Our culture is built on respect, inclusion, and a shared commitment to serving the communities where we live and work. Key cultural pillars include:

• Community‑First Mindset: We actively support local initiatives, volunteer programs, and Section 3 employment goals.
• Collaboration: Teams across satellite offices and remote locations work together, sharing knowledge and celebrating successes.
• Innovation: arenaflex encourages ideas that improve service delivery, streamline processes, and enhance client satisfaction.
• Diversity & Inclusion: As a woman‑ and veteran‑owned enterprise, we champion diverse perspectives and equitable opportunities.
• Work‑Life Balance: Flexible schedules, remote options, and a supportive management style help you thrive both professionally and personally.

Application Process

If you are a motivated, bilingual professional eager to make a tangible impact in the public housing sector, we want to hear from you. Follow these steps to apply:

1. Prepare an up‑to‑date resume highlighting your bilingual capabilities and relevant customer service experience.
2. Write a concise cover letter explaining why you are passionate about serving public housing communities and how your skill set aligns with the responsibilities outlined above.
3. Submit your application through the link below. Our recruiting team will review your materials and contact qualified candidates for a virtual interview.

Apply Now – Join arenaflex and Elevate Your Career!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.