Part‑Time Remote Customer Service & Crew Scheduling Representative for Hospitality Business – Flexible 3‑Day Week, 12‑Hour Shifts

About arenaflex – Pioneering Hospitality Support

arenaflex is a fast‑growing leader in hospitality operations, delivering seamless guest experiences for boutique hotels, vacation rentals, and boutique dining concepts across the United States. Our mission is to blend technology, empathy, and operational excellence so that every guest feels welcomed, every crew member feels supported, and every partner enjoys measurable results. As a remote‑first organization, arenaxflex empowers talent from any location to join a collaborative, purpose‑driven team that values flexibility, continuous learning, and a culture of genuine hospitality.

Why This Role Matters

In the hospitality industry, the first point of contact often determines the entire guest journey. Our customers rely on timely, courteous, and knowledgeable assistance whether they are booking a stay, seeking clarification on services, or leaving feedback after a visit. As a Customer Service & Crew Scheduling Representative, you will be the voice and the logistical backbone that keeps our operations running smoothly, ensuring that both guests and crew members experience the high‑standard service that defines arenaflex.

Role Overview

This is a part‑time, remote position that requires you to be on‑call for three flexible days each week, covering a 12‑hour window from 9:00 AM – 9:00 PM PST. You will handle inbound calls and texts, manage crew schedules, monitor a dedicated group chat during peak hours, and engage with guest reviews and internal communications. The role is ideal for individuals who thrive in a dynamic environment, love multitasking, and enjoy making a tangible impact on both guest satisfaction and crew efficiency.

Key Responsibilities

• Customer Support (15‑25 calls per day)
  • Answer inbound phone calls with a friendly, professional demeanor.
  • Respond promptly to text messages, resolving inquiries within minutes.
  • Provide accurate information about services, reservations, policies, and local attractions.
  • Troubleshoot issues, document resolutions, and escalate complex cases to senior staff when needed.
• Guest Review Management
  • Monitor online guest reviews across platforms (Google, TripAdvisor, Yelp, etc.).
  • Craft courteous, solution‑focused responses that reflect arenaflex’s brand voice.
  • Identify recurring themes and share insights with the operations team for continuous improvement.
• Crew Scheduling & Coordination
  • Create, update, and distribute weekly crew schedules, ensuring full coverage for all shifts.
  • Handle last‑minute shift swaps, time‑off requests, and emergency coverage with agility.
  • Maintain a master schedule repository that is accessible to all crew members.
• Group Chat Oversight (11:00 AM – 4:00 PM PST)
  • Monitor the crew’s group chat, answering questions, providing guidance, and resolving on‑the‑spot problems.
  • Facilitate clear communication between front‑line staff, supervisors, and management.
  • Document frequent queries to develop a knowledge base for future reference.
• Email & Internal Communication Management
  • Check the arenaflex inbox multiple times per shift, responding to guest and internal emails within agreed service level agreements.
  • Prioritize urgent matters while maintaining a professional tone in all correspondence.
  • Collaborate with other departments (housekeeping, maintenance, sales) to close loops on guest requests.

Essential Qualifications

• Exceptional verbal and written communication skills, with a clear, warm, and professional tone.
• Demonstrated ability to multitask, prioritize, and manage time effectively in a remote setting.
• Strong problem‑solving aptitude; calm under pressure and capable of de‑escalating tense situations.
• Proficiency with email platforms, messaging apps (Slack, WhatsApp, etc.), and modern phone systems.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Previous experience in customer service, hospitality, or crew scheduling is a plus.

Preferred Qualifications & Additional Assets

• Experience with hospitality management software (e.g., Cloudbeds, Guesty, or similar).
• Familiarity with online review platforms and best practices for public response.
• Basic knowledge of spreadsheet tools (Google Sheets, Excel) for schedule creation.
• Ability to work flexible days, including occasional weekends or holidays, based on crew demand.
• Certification in customer service excellence or hospitality operations.

Core Skills & Competencies

• Communication: Clear articulation, active listening, and empathetic response.
• Organizational Acumen: Efficient schedule management, attention to detail, and documentation.
• Tech Savvy: Quick adoption of new tools, comfortable navigating multiple digital platforms simultaneously.
• Team Orientation: Collaborative mindset, willingness to support crew members, and proactive sharing of information.
• Adaptability: Ability to pivot quickly when priorities shift, especially during peak guest periods.

Career Growth & Learning Opportunities at arenaflex

arenaflex invests heavily in the professional development of its remote workforce. As a Customer Service & Crew Scheduling Representative, you will have access to:

• Monthly training webinars on advanced hospitality trends, conflict resolution, and digital tools.
• Mentorship programs pairing you with senior operations managers who can guide your career trajectory.
• Opportunities to transition into full‑time roles such as Guest Experience Manager, Operations Coordinator, or Training Specialist.
• Certification reimbursements for industry‑recognized programs (e.g., Certified Hospitality Supervisor, Customer Service Excellence).

Work Environment & Culture

arenaflex embraces a remote‑first culture that values flexibility, autonomy, and work‑life balance. Our team members enjoy:

• Flexible scheduling that allows you to choose the three days that best fit your personal commitments.
• A supportive virtual community with regular team‑building activities, coffee chats, and recognition programs.
• Transparent communication channels where ideas are welcomed and feedback is acted upon.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and respected.

Compensation, Perks & Benefits

We offer a competitive daily rate of $150 per day, translating to approximately $1,800 per month** for the expected 36‑hour work week. In addition to the base pay, you will receive:

• Flexible schedule – choose the three days that align with your lifestyle.
• Fully remote work – no commuting, no office overhead.
• Paid technology stipend to ensure you have the tools needed for success.
• Access to a wellness program that includes virtual fitness classes and mental‑health resources.
• Performance‑based bonuses and recognition awards for outstanding guest satisfaction scores.

How to Apply

If you are passionate about delivering exceptional hospitality experiences, thrive in a remote environment, and enjoy the rhythm of a dynamic, three‑day schedule, we want to hear from you. Click the link below to submit your application, attach your resume, and share a brief cover letter highlighting why you are the perfect fit for arenaflex.

Apply Job!

Join arenaflex and Make Every Guest Interaction Count

At arenaflex, your voice matters. By joining our team, you become an integral part of a brand that values hospitality, innovation, and the personal growth of each employee. Take the next step in your career and help us set new standards for guest service excellence.