Entry Level Customer Service Representative – Collections, Account Resolution & Customer Support (2nd Shift)

Join arenaflex: Where Your Career in Customer Service and Collections Begins

Are you ready to launch a meaningful career with a company that truly invests in its people? arenaflex is actively hiring motivated, customer-focused individuals for an exciting Entry Level Customer Service Representative – Collections, Account Resolution & Customer Support opportunity on our 2nd shift team. This isn't just another job — it's the first step toward building a rewarding professional path in a thriving industry where every conversation you have makes a real difference in someone's life.

At arenaflex, we understand that exceptional customer service is the backbone of our success. We are committed to providing our representatives with the training, support, and tools they need to excel. Whether you're a recent graduate, transitioning into a new field, or seeking a fresh start in a stable and growing industry, this role offers the perfect environment to develop valuable skills that will serve you throughout your career.

The customer service and accounts receivable industry continues to grow rapidly, and professionals with strong communication skills, empathy, and problem-solving abilities are in high demand. By joining arenaflex, you'll be entering a field that offers long-term career growth, competitive compensation, and the satisfaction of helping customers navigate challenging financial situations with dignity and respect.

What You'll Do: Key Responsibilities

As a Customer Service Representative at arenaflex, you will play a vital role in our collections and account management operations. Your primary responsibility will be handling both inbound and outbound customer interactions, working diligently to resolve account-related inquiries and negotiate payment arrangements on past-due accounts. This position is fast-paced, engaging, and ideal for someone who thrives in a structured yet dynamic environment.

Daily Call Management and Customer Interaction

• Inbound Call Handling: Answer approximately 40-50 inbound calls per day from customers with questions about their accounts, billing inquiries, and payment options. Each call is an opportunity to provide exceptional service and work collaboratively with customers toward a resolution.
• Outbound Calling: When call volume allows, initiate 90-120+ outbound calls daily to reach customers with past-due accounts. These proactive calls are essential to maintaining positive customer relationships while securing payment commitments.
• Customer Engagement: Speak with professionalism, empathy, and confidence while handling conversations that may involve upset or frustrated customers — both face-to-face and over the phone.

Account Resolution and Payment Solutions

• Bill Inquiries: Clearly and accurately answer customer questions regarding their bills, account balances, due dates, and charges. Ensure customers fully understand their account status.
• Payment Negotiation: Offer flexible payment options, including negotiating payment in full, setting up customized payment arrangements, and identifying solutions that work for both the customer and the company.
• Collection Strategies: Utilize various proven collection strategies and techniques to collect on past-due accounts while maintaining compliance with all applicable regulations and company policies.
• Account Review and Analysis: Carefully manage and review customer accounts to identify adjustments, discrepancies, and errors. Create detailed requests for resolution when account issues are discovered.

Administrative Excellence

• Documentation: Accurately document all customer interactions, payment commitments, and account changes in our systems.
• Follow-Up: Ensure timely follow-up on payment arrangements and account adjustments to maintain account accuracy.
• Compliance: Adhere to all company policies, procedures, and regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA) and other applicable laws.

What We're Looking For: Qualifications and Skills

At arenaflex, we believe that great customer service representatives are made through training, not just born. While we have specific baseline requirements, we are committed to helping you grow and succeed once you join our team.

Essential Qualifications

• Customer Service Experience: A minimum of 1+ year of customer service experience in any industry — retail, hospitality, call center, banking, or related fields. This experience has prepared you with the foundational skills needed to excel in a professional customer service environment.
• Composure Under Pressure: Demonstrated ability to perform well when interacting with upset or frustrated customers, whether face-to-face or over the phone. Emotional intelligence and patience are key.
• Professional Communication: Excellent verbal communication skills with a well-spoken, professional phone presence. You can articulate clearly, listen actively, and convey empathy in every interaction.
• Basic Computer Proficiency: Solid foundational computer skills including the ability to restart a computer, navigate internet browsers efficiently, use Microsoft Office applications (Word, Excel, Outlook), and type accurately at a reasonable speed.
• Multi-Tasking Ability: Proven ability to handle multiple tasks simultaneously while maintaining accuracy and quality. Strong listening skills are essential for understanding customer needs.
• Reliability and Punctuality: A strong track record of reliability and punctuality in previous positions. We need team members we can count on, every single day.

Preferred Attributes

• Previous experience in collections, accounts receivable, billing, or financial services is a plus but not required.
• Bilingual capabilities are highly valued and may qualify you for additional opportunities.
• Experience working in a call center or high-volume customer service environment.
• Familiarity with CRM systems or account management software.
• A goal-oriented mindset with motivation to meet and exceed performance targets.

Core Competencies for Success

• Empathy and Compassion: The ability to understand and share the feelings of customers who may be experiencing financial difficulties.
• Problem-Solving Skills: A proactive approach to identifying issues and developing creative solutions that satisfy both customer needs and business objectives.
• Resilience: The mental toughness to handle rejection and difficult conversations while maintaining a positive attitude.
• Attention to Detail: Precision in documenting account information and following up on commitments.
• Team Collaboration: A willingness to support teammates and contribute to a positive, productive work environment.

Schedule and Compensation

Work Schedule

This is a full-time 2nd shift position with consistent hours:

• Monday through Thursday: 11:00 AM to 8:00 PM (Mountain Standard Time)
• Friday: 9:00 AM to 6:00 PM (Mountain Standard Time)
• Rotating Saturday: Required on a rotating basis

Pay Rate

$20.00 per hour with weekly pay, providing you with consistent and predictable income. Your hard work and dedication will be recognized and rewarded from day one.

Comprehensive Benefits Package

At arenaflex, we believe in taking care of our team members. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this role may include the following:

• Medical, Dental, and Vision Insurance: Comprehensive health coverage options to keep you and your family healthy.
• Critical Illness, Accident, and Hospital Insurance: Financial protection during unexpected medical events.
• 401(k) Retirement Plan: Pre-tax and Roth post-tax contributions available to help you build a secure financial future.
• Life Insurance: Voluntary Life and AD&D coverage for employees and dependents.
• Short and Long-Term Disability: Income protection when you need it most.
• Health Spending Account (HSA): Tax-advantaged savings for qualified medical expenses.
• Transportation Benefits: Support for your commuting needs.
• Employee Assistance Program (EAP): Confidential resources for personal and professional challenges.
• Time Off and Leave: PTO, vacation, and sick leave benefits to support work-life balance.

Why Choose arenaflex? Our Culture and Growth Opportunities

When you join arenaflex, you're not just accepting a job — you're becoming part of a community that values growth, integrity, and mutual respect. Our company culture is built on the foundation that every team member contributes to our collective success, and we celebrate achievements at every level.

Professional Development

arenaflex is committed to your long-term career growth. Many of our leaders started in entry-level positions just like this one. We provide:

• Comprehensive paid training to set you up for success from your very first day.
• Ongoing coaching and mentorship from experienced team leaders.
• Clear career pathways into senior representative, team lead, supervisor, and management roles.
• Cross-training opportunities in related departments to expand your skill set.
• Tuition reimbursement and professional development support for eligible employees.

Work Environment

Our modern, professional work environment is designed to help you do your best work. You'll have access to the latest technology, ergonomic workstations, and a supportive team atmosphere where collaboration is encouraged and individual contributions are recognized.

Inclusive and Diverse Workplace

arenaflex is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees. We believe that different perspectives and backgrounds make our team stronger and our service better.

Ready to Start Your Career with arenaflex?

If you're looking for a stable, rewarding career with a company that values its employees and provides real opportunities for advancement, we want to hear from you. This Entry Level Customer Service Representative position is your opportunity to develop professional skills that will serve you for a lifetime, all while earning competitive pay and comprehensive benefits.

At arenaflex, you'll be part of a team that genuinely cares about making a positive impact — for our customers, our community, and your career. Every call you take, every problem you solve, and every customer you help is a building block toward your future success.

Don't miss this opportunity to join arenaflex. Apply today and take the first step toward an exciting and rewarding career in customer service and account resolution. We are hiring immediately and look forward to welcoming you to our team!