Customer Service & Repair Coordination Specialist – Warranty & After‑Sales Service Management (Bartlesville, OK)

About arenaflex – Pioneering the Future of Digital Industries

arenaflex is a globally recognized Fortune 500 technology leader with a heritage spanning more than 130 years. Operating in over 100 countries, arenaflex drives innovation across five strategic business units: Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation. Our mission is to deliver cutting‑edge products, systems, and services that boost energy efficiency, reliability, and productivity for industrial, utility, and infrastructure customers worldwide. As a member of the arenaflex family, you will be part of a forward‑thinking organization that values continuous improvement, customer obsession, and a collaborative culture.

Why This Role Matters

In today’s fast‑moving digital landscape, the ability to swiftly and accurately manage repair and warranty processes is a critical differentiator. As a Customer Service & Repair Coordination Specialist, you will be the central hub that connects customers, repair technicians, manufacturing teams, and logistics partners. Your expertise will ensure that every repair request—whether under warranty or paid service—travels smoothly from initiation to delivery, reinforcing arenaxflex’s reputation for exceptional after‑sales support.

Key Responsibilities

End‑to‑End Repair Management

• Coordinate the full lifecycle of repair orders for customers in the Bartlesville, OK region (and occasionally Warminster, PA), from receipt of the request to final delivery.
• Enter and validate all required information in arenaxflex’s repair management system according to documented procedures.
• Prioritize repair jobs in collaboration with repair technicians, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
• Generate and dispatch accurate service, sales, and notification orders, confirming that invoices are correct and promptly sent to customers.

Problem Resolution & Continuous Improvement

• Lead resolution activities for capacity constraints, material shortages, and urgent repair turnarounds, acting as the primary point of contact for escalated customer issues.
• Analyze detailed datasets and run regular performance reports to identify trends, bottlenecks, and opportunities for process enhancement.
• Recommend and implement process changes that improve KPI delivery, such as faster turnaround times, higher first‑time‑right rates, and increased customer satisfaction scores.
• Participate in, or lead, cross‑functional improvement initiatives aimed at exceeding service goals and driving operational excellence.

Collaboration & Support

• Partner with logistics, manufacturing, and warranty teams to ensure seamless handoffs and accurate tracking of customer property.
• Provide timely updates to customers regarding repair status, expected delivery dates, and any potential delays.
• Assist teammates and other departments with ad‑hoc tasks, fostering a culture of teamwork and shared success.

Essential Qualifications

• Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain Management, or a related field.
• Experience: 2–5 years of experience in customer service, repair order management, or a similar after‑sales role.
• Demonstrated ability to manage repair priorities for multiple customers simultaneously while meeting strict deadlines.
• Proficiency in documenting and reporting repair activities, with a keen eye for detail and accuracy.
• Strong analytical skills, capable of interpreting data sets and translating findings into actionable improvements.

Preferred Qualifications & Skills

• Previous experience in a high‑tech manufacturing environment, preferably within electrification, automation, or robotics sectors.
• Familiarity with enterprise resource planning (ERP) or dedicated repair management software.
• Exceptional communication skills—both written and verbal—to effectively interact with customers, technicians, and internal stakeholders.
• Problem‑solving mindset with a track record of leading resolution efforts for complex service issues.
• Ability to thrive in a fast‑paced, deadline‑driven environment while maintaining a customer‑first attitude.

Core Competencies for Success

• Customer Focus: Anticipate customer needs, deliver transparent updates, and ensure a seamless repair experience.
• Organizational Excellence: Manage multiple repair orders, prioritize tasks, and keep meticulous records.
• Collaboration: Work closely with cross‑functional teams, fostering open communication and shared objectives.
• Data‑Driven Decision Making: Leverage reports and analytics to drive continuous improvement.
• Adaptability: Adjust quickly to changing priorities, urgent requests, and evolving business processes.

Compensation, Benefits & Perks

arenaxflex offers a competitive hourly wage ranging from $22.00 to $25.00, commensurate with experience and expertise. In addition to a robust base pay, you will enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision insurance plans designed to meet a variety of needs.
• 401(k) retirement savings plan with company matching contributions.
• Paid time off, holidays, and flexible scheduling to support work‑life balance.
• Opportunities for professional development, including tuition reimbursement and internal training programs.
• Employee assistance programs, wellness initiatives, and on‑site amenities at the Bartlesville campus.

Career Growth & Development at arenaflex

arenaxflex is committed to nurturing talent from within. As a Customer Service & Repair Coordination Specialist, you will have access to:

• Structured career pathways that can lead to senior service management, operations leadership, or specialized technical roles.
• Mentorship from seasoned professionals across our five business units, providing exposure to a broad range of industry expertise.
• Regular training workshops on advanced analytics, lean process improvement, and emerging technologies in electrification and automation.
• Opportunities to participate in global projects, expanding your network and enhancing your professional profile.

Work Environment & Culture

Our Bartlesville facility blends a collaborative, team‑oriented atmosphere with state‑of‑the‑art resources. arenaxflex values diversity, inclusion, and continuous learning. You will find:

• A supportive leadership team that encourages open dialogue and innovative thinking.
• Cross‑departmental collaboration that breaks down silos and promotes shared success.
• Recognition programs that celebrate individual and team achievements.
• A safety‑first mindset, ensuring a secure workplace for all employees.

Application Process

If you are driven by a passion for delivering outstanding customer experiences, excel at coordinating complex repair workflows, and thrive in a dynamic, technology‑focused environment, we want to hear from you. Join arenaxflex and become a pivotal part of a global leader shaping the future of digital industries.

To apply, please click the link below and submit your resume and cover letter outlining how your background aligns with the responsibilities and qualifications described.

Apply Job!

Take the Next Step

Don’t miss the chance to grow your career with arenaxflex—a company that invests in its people, champions innovation, and delivers world‑class service. Apply today and start your journey toward a rewarding future in customer service and repair coordination.