Customer Service Coordinator – Remote Hybrid Role Focused on Order Management, Client Relations, and Process Optimization

About arenaflex

arenaflex is a leading sales‑and‑marketing powerhouse that partners with some of the most recognized consumer brands and top retailers across the United States and Canada. Our mission is to blend data‑driven insight, cutting‑edge technology, and deep industry expertise to create seamless, relationship‑focused strategies that drive growth for our clients and value for shoppers. As a fully remote‑first organization with strategically placed hub locations, arenaflex offers a flexible hybrid work model that empowers employees to thrive both at home and in collaborative office environments.

Why This Role Matters

In today’s fast‑paced consumer landscape, the ability to manage orders accurately, resolve issues swiftly, and maintain strong relationships with customers and internal partners is a competitive advantage. As a Customer Service Coordinator at arenaflex, you will be the front‑line champion for order integrity, ensuring that every transaction moves smoothly from entry to delivery. Your work will directly impact client satisfaction, operational efficiency, and the overall reputation of arenaflex as a trusted partner in the supply chain.

Key Responsibilities

• Order Issue Management: Receive and acknowledge order‑related inquiries from external parties with professionalism and empathy.
• Problem Resolution: Leverage product knowledge, internal resources, and investigative research to resolve issues, keeping both customers and internal stakeholders informed.
• System Updates: Accurately update order details in arenaflex’s order management system, ensuring data integrity and real‑time visibility.
• Dashboard Monitoring: Review the operational dashboard on an hourly basis to identify alerts, trends, and potential bottlenecks.
• Escalation Management: Promptly route unresolved matters to Business Managers, Customer Managers, or the Customer Service Supervisor, following established escalation protocols.
• Rules Engine Oversight: Investigate failures within the rules engine, document findings, and submit detailed requests for remediation to the Supervisor.
• Pricing & Data Maintenance: Keep client‑specific pricing information current; notify the Sales Data Coordinator of any changes in a timely manner.
• Document Control: File and archive documents in accordance with arenaflex policy, ensuring easy retrieval and compliance.
• Client Relationship Building: Cultivate and maintain excellent working relationships with customers, clients, and internal teammates.
• Customer Replenishment Support (CRP/VMI): When applicable, manage inventory data, enter orders into the arenaflex system, and oversee the end‑to‑end CRP process through delivery.
• Special Projects: Contribute to ad‑hoc initiatives, departmental projects, or branch‑wide assignments as directed.
• Physical & Compliance Requirements: Meet any listed physical requirements and adhere to safety and compliance standards.

Essential Qualifications

• High School Diploma or GED; an Associate Degree is a plus.
• Minimum of two years’ experience in business process solutions, customer service, or administrative support.
• Preferred: One year of experience in the food‑broker or consumer‑goods distribution sector.
• Formal customer‑service training or certification is advantageous.

Preferred Skills & Abilities

• Interpersonal Excellence: Strong communication skills, both written and verbal, with the ability to build rapport quickly.
• Organizational Acumen: Ability to juggle multiple tasks, prioritize effectively, and maintain meticulous records.
• Technical Proficiency: Comfortable operating calculators, computers, printers, fax machines, telephones, and copiers.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experienced with data and order‑entry software.
• Hands‑on experience with arenaflex’s proprietary order management platform (formerly known as Becton Schantz) and basic troubleshooting of system rules.
• Typing speed of at least 60 words per minute.
• Demonstrated ability to work independently in a remote setting while staying aligned with team objectives.

Core Competencies for Success

• Customer‑Centric Mindset: Always place the client’s needs at the forefront, seeking solutions that add value.
• Analytical Thinking: Diagnose root causes of order discrepancies and propose actionable fixes.
• Collaboration: Partner effectively with cross‑functional teams, including sales, logistics, and IT.
• Adaptability: Thrive in a dynamic environment where priorities can shift rapidly.
• Attention to Detail: Ensure data accuracy and compliance with arenaflex policies.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Customer Service Coordinator, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Ongoing training modules covering advanced order‑management techniques, data analytics, and customer‑experience best practices.
• Opportunities to transition into senior customer‑service roles, business‑analysis positions, or account‑management pathways.
• Regular performance reviews that identify growth areas and align you with clear career trajectories.

Work Environment & Culture at arenaflex

Our hybrid model blends the flexibility of remote work with the collaborative energy of in‑person interaction. Employees work from home on Mondays and Fridays, and gather at one of our hub locations Tuesday through Thursday for team meetings, training sessions, and brainstorming workshops. This schedule fosters a balanced lifestyle while preserving the camaraderie and knowledge‑sharing that thrive in a physical office.

arenaflex’s culture is built on three pillars:

• Innovation: We encourage creative problem‑solving and reward ideas that improve processes.
• Inclusivity: A diverse workforce is celebrated; we provide accommodations for individuals with disabilities and champion equal‑opportunity hiring.
• Integrity: Transparency, ethical conduct, and respect guide every interaction—both internal and external.

Compensation, Perks & Benefits

While exact salary ranges may vary based on experience and location, arenaflex offers a competitive compensation package that includes:

• Base salary aligned with industry standards for remote customer‑service roles.
• Performance‑based bonuses tied to key service metrics.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings options with employer matching contributions.
• Generous paid time off, holidays, and sick leave.
• Professional development stipend for courses, certifications, or conferences.
• Technology allowance to support a productive home office setup.
• Employee assistance programs that provide counseling, wellness resources, and financial guidance.

Application Process & Next Steps

If you are a detail‑oriented, customer‑focused professional who thrives in a hybrid work environment, arenaflex wants to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter that highlights your experience with order management and customer‑service excellence.

Apply Now – Join arenaflex!

Closing Statement

At arenaflex, every order you touch, every client you support, and every problem you solve contributes to a larger story of retail success and brand loyalty. Join a forward‑thinking team where your contributions are valued, your growth is nurtured, and your work makes a tangible impact on the marketplace. Take the next step in your career—apply today and become a vital part of arenaflex’s mission to deliver exceptional service, every day.