Customer Service Representative – Outdoor Living Product Support & Order Fulfillment – arenaflex – Bartlesville, OK
About arenaflex – Shaping Outdoor Living Experiences
arenaflex is a market‑leading provider of outdoor living solutions across North America. With an award‑winning portfolio that empowers customers to Live Well Outside, arenaflex designs, manufactures, and distributes a comprehensive range of premium building products that transform backyards, patios, gardens, and commercial spaces into inviting environments where people can connect, reflect, and recharge. Our product families span hardscape, masonry, fencing, decking, railing, concrete, mortar, sand, jointing technologies, surface protectors, pool finishes, and a full suite of landscape and gardening materials. By combining enduring performance with innovative design, arenaflex helps architects, contractors, retailers, and homeowners bring their outdoor visions to life.
Why This Role Matters
At arenaflex, the Customer Service Representative is the front line of our commitment to excellence. This role ensures that every client interaction—whether it’s a product inquiry, an order placement, a delivery coordination, or a post‑sale issue—is handled with professionalism, empathy, and efficiency. Your dedication directly influences customer satisfaction, repeat business, and the overall reputation of arenaflex as a trusted partner in the outdoor living industry.
Key Responsibilities
- Customer Interaction & Support: Respond promptly to inbound calls, emails, and faxes, providing accurate product information, order status updates, and troubleshooting assistance.
- Order Management: Enter sales orders into the ERP system, verify pricing and product availability, and ensure seamless billing and delivery processes.
- Quote Preparation & Sample Coordination: Generate detailed quotations, arrange the mailing of product literature and samples, and follow up to capture customer feedback.
- Delivery Scheduling: Liaise with the dispatch team to coordinate delivery windows, track shipments, and proactively address any logistical challenges.
- Credit & Financial Processing: Retrieve necessary documentation for the credit department, process credit card and check approvals, and issue credits or debits accurately.
- Customer Onboarding: Set up new accounts in the Salesforce CRM, ensuring all relevant data fields are populated and compliance standards are met.
- Documentation & Auditing: Categorize, file, and maintain all customer records, purchase orders, and related paperwork to support internal audits and regulatory compliance.
- Cross‑Functional Collaboration: Work closely with sales, logistics, finance, and product teams to resolve complex issues and improve overall service delivery.
- Continuous Improvement: Identify recurring pain points, suggest process enhancements, and contribute to the development of best‑practice guidelines.
- Ad‑hoc Projects: Participate in temporary or permanent initiatives that support arenaflex’s operational goals, such as system upgrades, training sessions, or special campaigns.
Essential Qualifications
- High school diploma or equivalent; additional coursework or certifications in business administration, customer service, or related fields is a plus.
- Demonstrated attention to detail with a strong aptitude for basic mathematics and data entry.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfort navigating enterprise resource planning (ERP) or customer relationship management (CRM) platforms.
- Experience operating a multi‑line telephone system and handling high‑volume inbound/outbound communications.
- Excellent written and verbal communication skills, with a pleasant and professional phone demeanor.
- Ability to multitask, prioritize competing demands, and maintain composure under pressure.
- Physical ability to sit for extended periods and perform repetitive hand motions required for computer work; occasional lifting of light packages (up to 25 lb) and bending.
Preferred Qualifications & Experience
- Previous experience in a customer service or order entry role within the building materials, construction, or outdoor living sectors.
- Familiarity with Salesforce, SAP, or similar ERP/CRM systems.
- Knowledge of product lines related to hardscape, masonry, decking, fencing, concrete, or landscaping.
- Demonstrated problem‑solving abilities and a track record of resolving complex customer issues.
- Experience supporting a sales team, including processing sales orders, preparing quotes, and coordinating sample shipments.
Core Skills & Competencies
- Customer‑Centric Mindset: Empathy, active listening, and a genuine desire to help customers succeed.
- Organizational Excellence: Systematic filing, accurate record‑keeping, and the ability to manage multiple tasks without sacrificing quality.
- Analytical Thinking: Ability to interpret order details, identify discrepancies, and propose corrective actions.
- Technical Proficiency: Comfort with digital tools, data entry, and troubleshooting basic software issues.
- Team Collaboration: Strong interpersonal skills to work effectively with cross‑functional partners.
- Adaptability: Flexibility to adjust to shifting priorities, new processes, and evolving product offerings.
Career Growth & Development Opportunities
arenaflex is committed to nurturing talent from within. As a Customer Service Representative, you will have access to a clear career pathway that may include:
- Advancement to Senior Customer Service Specialist or Team Lead roles.
- Cross‑training opportunities in sales, logistics, or product management.
- Participation in internal mentorship programs and leadership development workshops.
- Eligibility for tuition reimbursement and certification programs related to supply chain, customer experience, or business analytics.
- Exposure to a global network of professionals, enabling you to build a robust industry reputation.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package designed to support your health, financial security, and personal well‑being:
- Base Salary: Highly competitive hourly or salaried pay, reviewed annually.
- Medical & Dental Coverage: Comprehensive health, dental, and vision plans with employer contributions.
- Disability & Life Insurance: Short‑ and long‑term disability coverage, plus life insurance options.
- Retirement Savings: Group 401(k) plan with company match to help you build long‑term wealth.
- Wellness Programs: Access to fitness incentives, mental health resources, and employee assistance programs.
- Paid Time Off: Generous vacation, sick leave, and holiday schedules to promote work‑life balance.
- Employee Discounts: Discounts on arenaflex product lines for personal projects and home improvement.
- Inclusive Culture: A diverse, equitable, and inclusive workplace that celebrates different perspectives and encourages internal promotion.
Work Environment & Culture at arenaflex
Our Bartlesville office blends the camaraderie of a close‑knit team with the resources of a large, multinational organization. You’ll find:
- Open‑plan workspaces that foster collaboration and quick information sharing.
- Modern technology tools, including high‑speed internet, dual monitors, and ergonomic workstations.
- Regular team huddles, recognition programs, and social events that build community.
- A leadership philosophy that values transparency, continuous feedback, and employee empowerment.
- Commitment to safety, with ergonomic assessments and wellness initiatives to keep you healthy on the job.
Application Process & Next Steps
If you are ready to join a forward‑thinking organization that values your contributions and offers a clear path for advancement, we encourage you to apply today. Follow these steps:
- Click the “Apply Now” button below to be redirected to arenaflex’s official employment portal.
- Complete your online profile, ensuring all relevant experience, skills, and certifications are highlighted.
- Submit your application; you will receive an automated confirmation and a reference number for tracking.
- Our recruiting team will review your submission, and qualified candidates will be contacted for a phone or video interview.
- Throughout the process, you can log in to the portal to monitor your application status 24/7.
arenaflex is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, veterans, and individuals with disabilities.
Ready to Make an Impact?
Take the first step toward a rewarding career with arenaflex. Your expertise in customer service, order management, and problem solving can help shape the outdoor living experiences of countless customers. Click the link below to begin your journey with arenaflex today!
Apply Job!
``` Apply for this job