Federal Government Sales Analyst

About the position Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford. The Federal Government Sales Analyst plays a crucial role in supporting the development, implementation, and maintenance of the General Services Administration (GSA) contract and federal government sales initiatives. This position involves a blend of contract administration, order processing, IT systems expertise, and customer relationship management, ensuring compliance with federal requirements and contributing to sales and customer satisfaction objectives.

Responsibilities

• Provide comprehensive support for the development and implementation of GSA contracts, including reviewing and communicating vehicle specifications and model year changes relevant to contract requirements.
• Prepare spreadsheets for assigned line items and accurately enter specifications and pricing into federal government systems.
• Create vehicle abstracts within the Federal Order Management System (FOMS).
• Support the development and maintenance of law enforcement option packages and other contract requirements as outlined by GSA.
• Process federal government orders and facilitate their review and release within the CONCEPS system.
• Process and track "field diverts" for mis-shipped or mis-delivered vehicles.
• Serve as the primary IT subject matter expert for the federal team.
• Lead projects focused on integrating IT processes and reporting functionalities.
• Recommend and advocate for IT enhancements within the Federal Order Management System (FOMS).
• Support GSA reporting requirements.
• Achieve calendar year sales objectives and model year market share objectives within the federal government industry.
• Respond to internal and external customer inquiries (phone and email) within 48 hours.
• Support customer meetings and events, such as Advance Product Meetings, GSA meetings, federal government conferences, and First Article Tests.
• Attend and actively participate in team meetings.
• Provide support for the development of the annual federal government sales brochure.
• Help identify process improvements and best practices for the Federal Government Team.
• Develop and maintain professional working relationships with colleagues and external partners.
• Perform special projects and assignments as directed.

Requirements

• Bachelor’s degree
• 3+ years of professional experience in sales operations, marketing, customer service, order management, or a related business function
• 2+ years of experience working cross-functionally with internal teams such as IT, operations, logistics, or sales
• 1+ year of experience managing data, spreadsheets, or reporting using Microsoft Excel
• 1+ year of experience supporting customer inquiries and account management
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills

Nice-to-haves

• Demonstrated Ford product knowledge, including the ability to interpret order guides.
• Solid understanding of the automotive industry.
• Proficient in Microsoft Office Suite, including advanced spreadsheet development in Excel and presentations in PowerPoint.
• Strong knowledge of Ford’s order-to-delivery and purchase order systems (e.g., CONCEPS, NAVIS, TSO2, MOBIUS, DRIN, CPARS, CCAP).
• Exceptional communication and interpersonal skills, with the ability to effectively engage with internal/external customers, managers, and co-workers.
• Strong organizational and time management skills, with the ability to multi-task and manage multiple inquiries and projects effectively.
• Excellent decision-making abilities and meticulous attention to detail.
• Demonstrated ability to work collaboratively as a team player and capable of working with minimal supervision.
• Outstanding customer service ability, consistently maintaining professionalism and a positive attitude.
• Overall resilience and stamina required for a high-tempo sales environment.
• Reliable, proactive, and willing to take on new assignments.
• Demonstrated leadership qualities.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’

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