Experienced Data Entry Coordinator and Program Impact Analyst – CRM, Data Quality & Outcomes Measurement for arenaflex

Transform Lives Through Data: Join arenaflex as a Data Entry Coordinator and Help Shape the Future of Career Mobility

At arenaflex, we're not just collecting numbers—we're capturing stories of transformation, growth, and economic opportunity that ripple through communities and change lives. As a mission-driven organization building a diverse movement of upwardly mobile first-generation college graduates, arenaflex is reigniting our nation's promise of upward mobility for those who strive to achieve a brighter future for themselves and their families. We're ensuring the American Dream becomes a reality for all by connecting underemployed first-gen college graduates to one another, helping them build the skills and professional networks they need for the careers they deserve.

Our data tells a compelling story: within 12 months of program completion, four-in-five arenaflex alumni achieve full employment, and our intervention has produced remarkable wage outcomes for thousands of first-generation and low-income graduates across New York, California, Illinois, and Florida. Behind every data point is a person whose life trajectory has been fundamentally changed—and that's where you come in. As our Data Entry Coordinator, you'll be the guardian of this critical information, ensuring accuracy, integrity, and accessibility of the data that drives our program decisions, reports our impact to stakeholders, and ultimately helps us improve services for the communities we serve.

About the Opportunity

This is a dynamic, part-time opportunity (15-20 hours per week) spanning approximately 9 months from October 2024 through June 2025, with potential for extension based on program needs. You'll join arenaflex's Data & Evaluation team, reporting directly to the Managing Director of Design & Evaluation, and work in close collaboration with our Alumni, Partnerships, and Program Operations teams. This is a remote position available to candidates residing within commuting distance (approximately two hours) of an arenaflex Program site in Chicago, Los Angeles, Miami, New York, or the Bay Area, and within the states of CA, CT, FL, IL, IN, NJ, or NY. Compensation is $25 per hour for this non-exempt, hourly role.

Your Core Responsibilities

As a Data Entry Coordinator at arenaflex, you'll serve as a critical bridge between our program operations and our data infrastructure, ensuring that information about our fellows and alumni is captured accurately, maintained securely, and readily accessible for analysis and reporting. Your work will directly contribute to our ability to demonstrate program impact, secure funding, and continuously improve our services. Here's what you'll accomplish:

Data Integrity and Quality Control (50% of Your Role)

• Maintain Data Integrity Through Continuous Monitoring: You'll serve as the first line of defense in ensuring that arenaflex's data is accurate, complete, and consistent across all platforms. This involves regular audits, spot-checks, and systematic reviews of data entry processes to identify and correct errors before they propagate through our systems.
• Generate and Clean Data Extracts: Using Salesforce and other data management tools, you'll regularly generate data extracts for analysis purposes. This includes cleaning and formatting data to ensure it meets quality standards before it's used by the evaluation team for reporting and decision-making.
• Multi-Method Data Verification: You'll employ multiple verification methods to cross-reference data from various sources—Brightspace LMS, Salesforce, LinkedIn Sales Navigator, and LiveAlumni—ensuring that employment outcomes data is accurate and discrepancies are resolved promptly. This may involve reaching out to alumni or program staff to verify information when conflicting data exists.
• 100% Data Accuracy on Employment Updates: You'll take personal ownership of ensuring that all employment update data from program surveys in Brightspace is accurately transferred to Salesforce. This means meticulous attention to detail during data entry and regular quality checks to catch and correct any errors.
• Seamless System Transitions: You'll ensure 100% data accuracy during critical transitions, particularly when fellows move from the program stage to the alumni stage. This involves carefully matching data between Brightspace LMS and Salesforce, verifying that no information is lost or corrupted during system handoffs, and identifying any gaps that need to be addressed.

Data Collection and Reporting (30% of Your Role)

• Support National Outcomes Data Collection: You'll play a key role in administering our national post-program outcomes data collection efforts. This includes sending employment surveys via email and text, managing distribution lists, tracking response rates, and following up with alumni to ensure high participation rates across all cohorts.
• Monthly Employment Verification Reports: You'll generate monthly reports identifying new alumni (within 12 months of program completion) who don't have employment verifications on file. These reports will be shared with Alumni Managers, enabling them to reach out to alumni and gather the necessary verification information to update our records.
• Salary Data Gap Analysis: You'll pull monthly reports identifying alumni who are missing salary information and work closely with the alumni team to verify and update this critical data in Salesforce. Salary information is essential for measuring program impact and demonstrating the economic benefits our program provides to participants.
• Employer Field Management: You'll regularly monitor, update, and sync the "employer" fields in Salesforce, ensuring that company names, job titles, and industry classifications are accurate and consistent. This attention to detail ensures that our reporting accurately reflects the types of careers our alumni secure and helps us identify trends in employer partnerships.

Process Optimization and Collaboration (20% of Your Role)

• Cross-Team Collaboration: You'll actively collaborate with colleagues across the Alumni, Program Operations, and Partnerships teams to understand their data needs, identify bottlenecks in current processes, and develop more efficient approaches to data collection and entry. Your frontline perspective will be invaluable in identifying practical improvements that enhance data quality while reducing administrative burden.
• Process Documentation: You'll help document data entry procedures, creating clear guidelines and standard operating procedures that ensure consistency even when team members change or new team members join. This documentation will become a valuable resource for onboarding and training future team members.
• Continuous Improvement Initiatives: As you identify patterns in data errors, common challenges, or opportunities for efficiency, you'll propose and help implement improvements to our data collection and management processes. This might involve automating routine tasks, creating templates for common data entry scenarios, or developing checklists to reduce errors.

What We're Looking For

We're seeking a detail-oriented professional who combines technical data management skills with the interpersonal abilities to work effectively across teams. The ideal candidate understands that data isn't just numbers—it's information that drives real-world decisions and impacts people's lives. Here's what you'll bring to the role:

Essential Qualifications

Minimum Experience: At least 1 year of experience in data entry and/or data management roles. This experience should include demonstrated proficiency using Microsoft Excel or Google Sheets for data manipulation and analysis, as well as experience using Salesforce or similar customer relationship management (CRM) systems to input, monitor, and report on data.

Stakeholder Management: Proven ability to plan for and execute processes that involve multiple stakeholders across different departments. You should have a track record of managing competing priorities, meeting deadlines in a fast-paced environment, and maintaining excellent follow-up and follow-through practices to ensure tasks are completed accurately and on time.

Confidentiality and Discretion: Strong commitment to handling sensitive and confidential information with the highest level of discretion. You'll be working with personal information about our alumni, including employment details, salary information, and contact data. Professional integrity and adherence to data privacy standards are essential.

Technical Proficiency: Proficiency in relevant data management software, with a strong preference for Salesforce experience. Familiarity with learning management systems (such as Brightspace), professional networking platforms (such as LinkedIn), and data verification tools is highly desirable. You should be comfortable learning new software quickly and adapting to evolving technology needs.

Preferred Qualifications

• Advanced Excel/Google Sheets Skills: Experience with advanced functions such as VLOOKUP, pivot tables, data validation, and conditional formatting to manipulate and analyze data efficiently.
• Data Analysis Experience: Exposure to data analysis concepts, including the ability to identify trends, anomalies, or patterns in data sets that might indicate data quality issues or opportunities for process improvement.
• Nonprofit or Education Sector Experience: Previous experience working in nonprofit organizations, educational institutions, or social impact organizations, particularly those focused on workforce development, career services, or economic mobility.
• Bilingual Abilities: Fluency in languages commonly spoken in our program communities (such as Spanish) to enhance communication with alumni and stakeholders.

Skills and Competencies for Success

Attention to Detail: Meticulous focus on the small elements of every task or project, ensuring accuracy and quality in every aspect of your work. You catch errors that others miss and take pride in delivering work that meets the highest standards of precision.

Workload Management: Excellent organizational, time management, and project management skills. You can juggle multiple competing priorities, manage your time efficiently across different tasks and deadlines, and maintain productivity without sacrificing accuracy. You're proactive about anticipating needs and planning ahead to ensure all responsibilities are met.

Communication Excellence: Outstanding interpersonal, oral, and written communication skills. You can clearly explain complex data issues to both technical and non-technical audiences, write professional emails and reports, and confidently engage in discussions with team members at all levels of the organization. You communicate with positivity, enthusiasm, and professionalism in all interactions.

Problem-Solving & Critical Thinking: Ability to analyze complex situations involving data discrepancies, process challenges, or conflicting requirements, evaluate multiple options, and make informed decisions to address challenges effectively. You're not just looking for quick fixes—you're seeking sustainable solutions that prevent problems from recurring.

Customer Service Orientation: Strong customer service skills with the ability to respond promptly and professionally to requests from internal stakeholders. You understand that your team members depend on accurate, timely data to do their jobs, and you're committed to providing the support they need to succeed.

Career Growth and Learning Opportunities

At arenaflex, we believe in investing in our team members' professional development. As a Data Entry Coordinator, you'll have opportunities to:

• Expand Your Technical Skillset: Gain hands-on experience with Salesforce, one of the world's leading CRM platforms, as well as other data management and analysis tools. These skills are highly transferable and valuable across industries.
• Develop Data Analysis Capabilities: Learn how to use data to tell compelling stories about program impact, identify trends, and drive decision-making. You'll develop skills in data visualization, reporting, and communicating data insights to diverse audiences.
• Build Cross-Functional Experience: Work closely with professionals across multiple departments, gaining exposure to different aspects of nonprofit operations, program management, alumni relations, and organizational strategy.
• Understand Social Impact Measurement: Learn how organizations measure and communicate their impact to stakeholders, funders, and the broader community. This experience is invaluable for careers in program evaluation, impact investing, and social sector leadership.
• Networking Opportunities: Connect with professionals in the workforce development, education, and nonprofit sectors, building relationships that can support your long-term career growth and development.

Work Environment and Company Culture

At arenaflex, we're proud of our collaborative, mission-driven culture that values both individual contributions and team success. Here's what you can expect as part of our team:

• Mission-Focused Environment: Every day, you'll be connected to our core mission of helping first-generation college graduates achieve upward economic mobility. Your work directly contributes to changing lives and strengthening communities.
• Collaborative Team Structure: You'll work as part of a supportive Data & Evaluation team while collaborating closely with colleagues across the organization. We believe in sharing knowledge, supporting each other's growth, and celebrating collective achievements.
• Commitment to Diversity, Equity, and Inclusion: arenaflex is deeply committed to building a diverse staff that reflects the communities we serve. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. All qualified applicants are strongly encouraged to apply.
• Flexibility and Autonomy: As a remote position, this role offers flexibility in how you manage your schedule within the 15-20 hour weekly commitment. We trust our team members to manage their time effectively and deliver results while maintaining work-life balance.
• Supportive Leadership: You'll report to the Managing Director of Design & Evaluation, who is committed to your professional growth and success. Regular check-ins, feedback, and coaching will help you develop your skills and advance your career.

Compensation and Benefits

As a part-time hourly employee at arenaflex, you'll receive competitive compensation of $25 per hour for your contributions. While this role is part-time and therefore not eligible for full benefits, you'll have the opportunity to work with an organization that is making a meaningful difference in people's lives every day. The skills, experience, and professional connections you'll gain at arenaflex will serve as a strong foundation for your future career growth, whether you continue in the nonprofit sector or transition to other industries.

Apply Now and Join Our Mission

This is an outstanding opportunity for a highly-motivated professional to assume a pivotal role in the evolution of a fast-growing, highly-respected organization. As a Data Entry Coordinator at arenaflex, you'll be at the heart of our impact measurement efforts, ensuring that we can demonstrate and communicate the transformative power of our programs to stakeholders, funders, and the broader community. Your attention to detail, commitment to accuracy, and passion for data quality will directly contribute to our ability to secure resources, improve our services, and ultimately help more first-generation college graduates achieve their career dreams.

If you're excited about the prospect of using your data management skills to support social impact, if you thrive in collaborative environments where attention to detail is valued, and if you're looking for an opportunity to grow professionally while making a meaningful difference, we encourage you to apply. Join arenaflex and become part of a team that's building a more equitable future—one data point at a time.

Please note that current employees of arenaflex are not eligible to apply for this role. All applications must be received by October 2, 2024. We look forward to reviewing your application and exploring how you might contribute to our mission.