Customer Account Manager – Strategic Partner for arenaflex Entertainment Brand

About arenaflex – A Leader in Beverage Innovation and Brand Partnerships

arenaflex is a family‑owned, independent beverage bottler that ranks among the largest privately‑held bottlers in the United States. With a portfolio that spans more than 600 products, arenaflex delivers refreshing drinks to millions of consumers across the Southeast, leveraging deep market insight, cutting‑edge distribution technology, and a culture built on trust, integrity, and relentless execution.

Recognized as a 2023 US Best Managed Company by a leading business publication, arenaflex prides itself on a strategic vision that blends bold growth ambitions with a collaborative, people‑first environment. Our award‑winning Total Rewards Program supports employee wellness, professional development, and work‑life balance, making arenaflex an employer of choice for ambitious professionals who want to make a tangible impact.

Why This Role Matters

As a Customer Account Manager at arenaflex, you will be the strategic liaison between arenaflex and one of the world’s most iconic entertainment brands. You will craft and execute business plans that drive profitable growth, deepen brand affinity, and create memorable consumer experiences. This is a high‑visibility position that offers the chance to influence multi‑million‑dollar initiatives, work cross‑functionally with internal experts, and shape the future of beverage partnerships in the entertainment sector.

Role Overview

The Customer Account Manager (CAM) is responsible for identifying, developing, and maximizing revenue opportunities with key accounts. You will design and sell comprehensive business and promotional plans that align with both the client’s objectives and arenaflex’s strategic goals. By building trusted relationships at multiple levels of the client organization, you will ensure sustained profitability and market leadership.

Key Responsibilities

• Strategic Business Planning: Develop a customized annual business plan that addresses the client’s critical needs while delivering arenaflex’s budgeted profit and volume targets.
• Pricing & Package Development: Collaborate with the client and internal channel partners to create a yearly price‑and‑package strategy that generates win‑win results for both parties.
• Cross‑Functional Collaboration: Partner with internal Business Partners—including Product Growth Management, Marketing, Finance, and Category Management—to design programs that accelerate incremental business and exceed performance objectives.
• Promotional Analysis: Conduct post‑promotion reviews, measure success metrics, and adjust pricing or packaging plans to optimize future initiatives.
• Marketing Execution: Lead the sell‑in and implementation of local, regional, or national marketing strategies that reinforce brand messaging and drive consumer demand.
• Subject Matter Expertise: Serve as the go‑to expert for the assigned client, communicating weekly with frontline sales leadership on promotional plans, display commitments, and goal attainment.
• Insight‑Driven Action: Work closely with Category Management to translate market and consumer insights into actionable tactics that influence buying patterns.
• Contract Negotiation: Negotiate new business contracts and renegotiate existing agreements to secure favorable terms and protect margin.
• Forecast Management: Align customer/channel forecasts with market trends, mitigating supply‑chain risks and ensuring product availability.
• Relationship Building: Cultivate deep, multi‑level relationships within the client organization, fostering trust and long‑term partnership.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Finance, or a related field.
• Minimum of 5 years’ experience in the consumer goods or beverage industry, with a proven track record of managing multiple key accounts.
• Demonstrated ability to develop and execute successful annual business plans and pricing strategies for retail customers.
• Hands‑on experience with syndicated data sources (e.g., arenaflex‑equivalent market intelligence platforms) to drive data‑informed decisions.
• Strong strategic selling, conceptual selling, and account management capabilities.
• Deep knowledge of the beverage sector, including trends, competitive landscape, and channel dynamics.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Excellent communication skills—listening, speaking, writing, and inquiry.
• Ability to thrive as a change agent in a fast‑paced, evolving environment.
• Preference for bilingual candidates (English/Spanish) to support diverse market interactions.

Preferred Qualifications & Additional Skills

• Experience in category management, providing strategic insights that shape product assortment and promotional tactics.
• Strong negotiation, collaboration, and analytical abilities, with a history of influencing retailer decisions.
• Background in Food Service On‑Premise (FSOP), Direct Store Delivery (DSD), or related beverage categories.
• Proficiency with advanced analytics tools and CRM systems to track performance and forecast trends.
• Demonstrated leadership in cross‑functional project teams, driving initiatives from concept through execution.

Core Competencies for Success

• Analytical Acumen: Ability to dissect market data, identify growth opportunities, and translate findings into actionable plans.
• Strategic Influence: Persuasive communication that aligns internal stakeholders and external partners around shared objectives.
• Relationship Management: Building trust‑based, multi‑layered connections that sustain long‑term business value.
• Adaptability: Comfort navigating ambiguity, shifting priorities, and emerging market trends.
• Results Orientation: Commitment to meeting and exceeding revenue, volume, and profitability targets.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its team members. As a Customer Account Manager, you will have access to:

• Mentorship from senior leaders in sales, marketing, and finance.
• Structured training programs covering advanced analytics, negotiation tactics, and strategic account management.
• Opportunities to lead high‑impact, cross‑functional projects that broaden your skill set.
• Clear career pathways toward senior account leadership, regional sales management, or corporate strategy roles.

Compensation, Perks, & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures are tailored to experience, the package typically includes:

• Base salary aligned with market benchmarks for senior account professionals.
• Performance‑based incentives tied to revenue and profit growth.
• Comprehensive health, dental, and vision plans.
• Generous 401(k) match and supplemental life insurance.
• Three weeks of paid vacation plus 11 company‑paid holidays.
• Tuition reimbursement for continued education and certifications.
• Employee Assistance Program (EAP) and wellness resources.
• Flexible work arrangements and a collaborative office environment in Orlando, FL.

Work Environment & Culture at arenaflex

Our Orlando facility blends modern workspaces with vibrant communal areas, fostering creativity and teamwork. arenaflex’s culture is built on four pillars:

• Integrity: Every interaction is grounded in honesty and ethical conduct.
• Collaboration: Cross‑functional teams work together to solve complex challenges.
• Innovation: We encourage bold ideas that drive product and process improvements.
• Growth: Employees are empowered to take ownership of their careers and pursue continuous learning.

Whether you’re brainstorming the next promotional campaign or analyzing forecast data, you’ll be part of a supportive community that celebrates achievements and learns from setbacks.

How to Apply

If you are a strategic thinker with a passion for building high‑value partnerships and a desire to work with a world‑renowned entertainment brand, we want to hear from you. Join arenaflex and become a catalyst for growth, innovation, and lasting impact.

Take the next step in your career—apply today and start shaping the future of beverage partnerships with arenaflex!