Warehouse Customer Service Representative – Order Fulfillment, Inventory Control, and Client Support at arenaflex

About arenaflex

arenaflex is a leading provider of high‑performance film products and related solutions, serving a diverse portfolio of customers across the United States and beyond. With a strong commitment to quality, sustainability, and continuous improvement, arenaflex has built a reputation for delivering reliable, innovative products that help customers succeed in fast‑moving markets. Our Huntington Beach, CA distribution hub is a critical node in the supply chain, ensuring that the right film, tools, and accessories reach dealers and end‑users on time, every time. Join a team that values collaboration, safety, and a customer‑first mindset while you grow your career in a dynamic, supportive environment.

Why This Role Matters

As a Warehouse Customer Service Representative at arenaflex, you will be the front‑line liaison between our customers and the distribution center. Your ability to process orders accurately, manage inventory efficiently, and provide exceptional service will directly impact customer satisfaction and the overall success of the supply chain. This role blends hands‑on warehouse operations with customer‑focused communication, offering a unique opportunity to develop a broad skill set that is highly valued in logistics, operations, and client relations.

Key Responsibilities

Order Processing & Shipment Preparation

• Process and prepare daily orders for shipment using the UPS World Ship system, ensuring compliance with arenaflex procedures.
• Generate and attach accurate invoices and packing slips for each order, verifying that all sales orders have been fully processed before end‑of‑day reconciliation.
• Contact customers proactively to confirm order details, resolve discrepancies, and provide status updates.
• Handle return authorizations in accordance with arenaflex policies, coordinating with the quality team to ensure proper documentation.

Inventory Management & Receiving

• Receive incoming shipments of film, tools, and supplies, verifying contents against packing slips and purchase orders.
• Record receipt of goods in the inventory system, reconcile physical counts, and maintain accurate stock levels.
• Rotate older inventory to the front of shelves to minimize obsolescence and ensure first‑in, first‑out (FIFO) handling.
• Prepare and process the Daily Conversion List, ensuring that all conversion activities are logged and tracked.

Warehouse Organization & Maintenance

• Maintain a clean, orderly workspace by sweeping aisles, removing debris, and ensuring clear pathways for safe material handling.
• Replace damaged boxes, deface outdated shipping labels, and keep all storage areas organized according to arenaflex standards.
• Order and restock warehouse supplies and tools as needed, tracking usage to support budgeting and cost‑control initiatives.

Customer Interaction & Support

• Answer incoming phone calls, assisting dealers with order placement, invoicing, and technical questions related to film products.
• Utilize CRM software to document interactions, track open issues, and follow up on pending requests.
• Provide clear, courteous communication that reflects arenaflex’s commitment to service excellence.

Essential Qualifications

• Education: High School Diploma or GED required; additional coursework in logistics, supply chain, or business administration is a plus.
• Experience: Minimum of 2 years of related experience in warehouse operations, order fulfillment, or customer service.
• Technical Skills: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access) and familiarity with CRM platforms.
• Physical Ability: Capable of lifting up to 50 pounds, standing or sitting for extended periods, and performing repetitive motions safely.
• Communication: Strong verbal and written communication skills, with the ability to interpret and convey technical information clearly.

Preferred Qualifications & Skills

• Experience using UPS World Ship or similar shipping software.
• Basic understanding of inventory control principles and FIFO methodology.
• Ability to read, analyze, and apply regulations, work instructions, and safety policies.
• Demonstrated problem‑solving aptitude and a continuous‑improvement mindset.
• Comfort with basic math for mixing cleaning solutions, counting materials, and verifying inventory data.

Core Competencies for Success

• Attention to Detail: Accurate order entry, meticulous inventory tracking, and precise documentation are essential.
• Customer‑Centric Attitude: Anticipate customer needs, respond promptly, and maintain a positive, solution‑focused demeanor.
• Team Collaboration: Work closely with warehouse staff, quality assurance, and logistics partners to achieve shared goals.
• Safety Awareness: Follow all personal protective equipment (PPE) requirements and adhere to arenaflex’s safety protocols.
• Adaptability: Thrive in a fast‑paced environment, manage shifting priorities, and embrace new technologies.

Career Growth & Development Opportunities

arenaflex invests heavily in employee development. As a Warehouse Customer Service Representative, you will have access to:

• On‑the‑job training in advanced inventory management systems and logistics best practices.
• Mentorship programs that connect you with senior leaders in supply chain and operations.
• Cross‑functional projects that expose you to quality assurance, environmental compliance, and process improvement initiatives.
• Clear pathways to roles such as Inventory Control Analyst, Warehouse Supervisor, or Logistics Coordinator.
• Support for certifications such as Certified Logistics Associate (CLA) or OSHA safety courses.

Compensation, Perks, & Benefits

arenaflex offers a competitive salary package aligned with market standards for the Huntington Beach area. In addition to base pay, you will enjoy a comprehensive benefits suite that includes:

• Medical, dental, and vision coverage with multiple plan options.
• Employer‑matched 401(k) retirement plan.
• Paid time off (PTO), holidays, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives such as on‑site fitness classes, health screenings, and ergonomic assessments.
• Discounts on arenaflex products and services.
• Opportunities for tuition reimbursement and continuous learning.

Work Environment & Culture

The primary work setting is a modern, climate‑controlled warehouse with a typical office area for administrative tasks. While most duties are performed in a clean, organized space, occasional exposure to manufacturing zones may occur, requiring the use of safety glasses and steel‑toe or composite‑toe footwear. arenaflex fosters a culture of respect, inclusion, and empowerment. Employees are encouraged to share ideas, participate in improvement teams, and celebrate successes together. Our leadership is approachable, and we prioritize transparent communication, ensuring every team member feels valued and heard.

Physical Demands & Safety Requirements

• Regularly stand, sit, and walk on level surfaces for extended periods.
• Lift, carry, and move items up to 50 pounds using proper lifting techniques.
• Reach above shoulder height and bend below waist to retrieve or store materials.
• Maintain a clean workspace to prevent slips, trips, and falls.
• Adhere to all personal protective equipment (PPE) guidelines when entering manufacturing areas.

Selection Process

arenaflex follows a thorough selection process to ensure the right fit for both the candidate and the organization:

• Submission of a formal application and résumé.
• Multiple interview stages, including a phone screen and an in‑person interview with the hiring manager and team members.
• Pre‑employment drug screening and background check.
• Reference verification and, where applicable, a skills assessment.

How to Apply

If you are ready to contribute to a thriving logistics operation, enjoy working in a collaborative environment, and grow your career with a forward‑thinking company, we want to hear from you. Click the link below to submit your application and start your journey with arenaflex today.

Apply Now

Join arenaflex – Your Future Starts Here

At arenaflex, we believe that our people are our greatest asset. By joining our Warehouse Customer Service team, you will become part of a purpose‑driven organization that values integrity, innovation, and continuous improvement. Take the next step in your professional journey—apply today and help us deliver excellence to every customer, every day.