Customer Service & Sales Representative – Hybrid Premier Service Consultant for Telecommunications Solutions

About arenaflex – Shaping the Future of Connectivity

arenaflex is a global leader in communications and technology, delivering innovative voice, internet, and wireless solutions to millions of customers worldwide. Our mission is to keep people connected to what matters most, whether it’s family, work, or entertainment. As a forward‑thinking organization, arenaflex invests heavily in cutting‑edge infrastructure, next‑generation devices, and a culture that empowers every employee to be a catalyst for change. Joining arenaflex means becoming part of a dynamic team that values curiosity, collaboration, and a relentless commitment to customer delight.

Position Overview – Hybrid Customer Service & Sales Representative

We are seeking a motivated and personable Hybrid Customer Service & Sales Representative to serve as a Premier Service Consultant at our San Antonio hub (1010 N Saint Mary’s St., San Antonio, TX 78215). This role blends on‑site collaboration (3‑4 days per week) with remote work (1‑2 days per week), offering the flexibility to thrive in both environments. As the voice of arenaflex, you will engage prospective and existing customers, guiding them through the latest technology offerings, resolving service inquiries, and driving sales performance.

Key Responsibilities

• Customer Acquisition & Retention: Initiate contact with new prospects, present tailored voice, internet, and wireless plans, and convert inquiries into satisfied customers.
• Upselling & Cross‑Selling: Identify opportunities to recommend complementary devices, accessories, and premium services that align with each customer’s needs.
• Service & Billing Support: Resolve billing questions, process payments, adjust plans, and provide clear explanations of rate structures and feature sets.
• Technical Assistance: Perform basic troubleshooting for internet, voice, and data issues; coordinate with Tier 3 support when advanced resolution is required.
• Multi‑Channel Communication: Manage a high volume of inbound interactions via phone, chat, email, and social media while maintaining a professional and empathetic tone.
• System Utilization: Navigate multiple arenaflex platforms and CRM tools to document interactions, update customer records, and track sales metrics.
• Cross‑Training Flexibility: Develop proficiency in collections, retention, sales channel coordination, billing adjustments, and advanced technical support as business needs evolve.
• Performance Management: Meet or exceed daily and monthly sales targets, adhere to scheduled breaks and open times, and contribute to team KPIs.

Essential Qualifications

• Minimum of 1‑2 years experience in a call‑center, customer service, or sales environment.
• Demonstrated ability to work flexible schedules, including evenings, weekends, and holidays.
• Strong verbal and written communication skills with a talent for simplifying complex billing and technical concepts.
• Proficiency with computer hardware and software; comfortable using multiple simultaneous applications.
• High‑speed internet connection and a dedicated, ergonomically‑set home workspace that meets arenaflex’s remote‑work standards.
• Eligibility to work in the United States and ability to report to the San Antonio location as required.

Preferred Qualifications & Additional Attributes

• Experience selling telecommunications or technology products, especially mobile devices and broadband services.
• Certification in customer service excellence (e.g., CCSP, HDI Customer Service Representative).
• Demonstrated track record of meeting or surpassing sales quotas in a fast‑paced environment.
• Ability to quickly learn and adapt to new arenaflex product lines, promotions, and service bundles.
• Strong problem‑solving mindset with a proactive approach to issue escalation and resolution.

Core Skills & Competencies

• Communication: Active listening, clear articulation, and persuasive storytelling.
• Sales Acumen: Consultative selling techniques, objection handling, and closing strategies.
• Technical Literacy: Basic networking concepts, device configuration, and troubleshooting protocols.
• Empathy & Patience: Ability to remain calm and supportive during challenging customer interactions.
• Time Management: Efficiently juggle multiple tasks while adhering to service level agreements.
• Team Collaboration: Share insights, mentor peers, and contribute to a positive, results‑driven culture.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a Premier Service Consultant, you will have access to:

• Comprehensive paid training programs covering product knowledge, sales techniques, and advanced technical support.
• Continuous learning resources, including webinars, certifications, and mentorship from senior leaders.
• Clear career pathways to roles such as Senior Sales Specialist, Team Lead, Operations Analyst, or Technical Support Engineer.
• Opportunities to participate in cross‑functional projects, innovation labs, and community outreach initiatives.

Work Environment & Culture at arenaflex

Our hybrid model blends the energy of an in‑person office with the flexibility of remote work. At arenaflex you will experience:

• A collaborative, inclusive atmosphere where diverse perspectives are celebrated.
• Recognition programs that reward top performers with bonuses, awards, and public acknowledgment.
• Regular team‑building events, both virtual and on‑site, fostering camaraderie and shared purpose.
• State‑of‑the‑art technology and tools that empower you to deliver exceptional service efficiently.
• Supportive leadership that encourages feedback, innovation, and personal growth.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent:

• Hourly wage ranging from $16.16 to $17.41, commensurate with experience, location, and performance.
• Performance‑based commissions with the potential to earn up to $12,000 annually when sales goals are achieved.
• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan with company matching contributions.
• Tuition reimbursement for continued education and professional certifications.
• Generous paid time off – at least 23 vacation days per year plus 9 company‑designated holidays.
• Paid parental leave, adoption reimbursement, and supplemental disability benefits.
• Life and accidental death insurance, as well as critical illness and hospital indemnity options.
• Employee Assistance Program (EAP) and extensive wellness initiatives.
• Exclusive employee discounts of up to 50% on arenaflex mobility plans, devices, internet services, and accessories.

Equal Opportunity & Inclusive Workplace

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every individual—regardless of age, color, national origin, citizenship status, disability, race, religion, gender identity, sexual orientation, veteran status, or any other protected characteristic—can thrive. Reasonable accommodations are available for qualified candidates with disabilities.

Application Process & Next Steps

If you are ready to become the voice of arenaflex, to help customers stay connected, and to grow your career in a vibrant, technology‑driven industry, we want to hear from you. Apply today, and embark on a rewarding journey where your talent is recognized, your ambitions are supported, and your impact is felt by millions.

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