Senior Product Manager – Conversational AI & Digital Experience Innovation (Remote) – arenaflex

About arenaflex – Pioneering the Future of Digital Finance

arenaflex is a global leader in financial services, renowned for turning cutting‑edge technology into everyday experiences that empower millions of cardmembers worldwide. Our Talk Abilities group sits at the heart of this transformation, leveraging artificial intelligence to create hyper‑personalized, conversational interactions that redefine how customers engage with their finances. From chatbots that anticipate needs to voice‑driven assistants that simplify complex transactions, arenaflex is setting the standard for the next generation of digital banking.

Why This Role Matters

As the Partner Product Director for our Conversational AI platform, you will be the strategic catalyst that drives the vision, design, and delivery of innovative AI‑powered experiences. This is a senior, remote‑first position that reports directly to the Digital Product Management leadership team. You will partner with product owners, data scientists, engineers, and business stakeholders to shape a roadmap that balances rapid iteration with long‑term strategic impact, ultimately delivering measurable improvements to the cardmember journey.

Key Responsibilities

• Strategic Leadership: Own the end‑to‑end product lifecycle for conversational AI capabilities, from ideation through launch and continuous optimization.
• Opportunity Identification: Lead the discovery and prioritization of product opportunities that enhance the cardmember experience, using data‑driven insights, market trends, and emerging AI technologies.
• Cross‑Functional Collaboration: Work closely with engineering, data science, design, compliance, and business teams to translate product concepts into scalable, secure, and compliant solutions.
• Customer Journey Mapping: Define detailed user stories, acceptance criteria, and success metrics that align with both short‑term improvements and long‑term strategic goals.
• Testing & Validation: Drive user testing, A/B experiments, and post‑launch analytics to uncover performance gaps and iterate on product enhancements.
• Roadmap Management: Maintain a transparent product backlog, balancing quick wins with strategic investments, and communicate progress to senior leadership.
• Performance Measurement: Develop and track key performance indicators (KPIs) that demonstrate product health, adoption, and ROI, translating findings into actionable recommendations.
• Continuous Improvement: Keep the product backlog refined, ensuring that evolving cardmember needs, regulatory requirements, and technology advances are reflected in the roadmap.
• Thought Leadership: Serve as an internal advocate for AI best practices, championing ethical AI, privacy, and responsible innovation across the organization.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline (Master’s preferred).
• 5+ years of product management experience, with at least 2 years focused on AI, machine learning, or conversational interfaces.
• Proven track record of delivering AI‑driven products that achieve measurable business outcomes.
• Strong analytical mindset with the ability to synthesize complex data sets, market research, and user feedback into clear product decisions.
• Exceptional written and verbal communication skills; ability to convey technical concepts to non‑technical audiences with clarity and brevity.
• Demonstrated ability to lead cross‑functional teams in a fast‑paced, remote environment.
• Passion for innovation, staying ahead of emerging AI trends, and translating them into practical product solutions.

Preferred Qualifications

• Experience in the financial services or payments industry, particularly with cardmember‑facing products.
• Hands‑on familiarity with natural language processing (NLP), large language models, and chatbot development frameworks.
• Certification in Agile or Scrum methodologies (e.g., CSPO, SAFe).
• Background in user‑experience design or human‑centered design principles.
• Knowledge of regulatory compliance standards relevant to AI in finance (e.g., GDPR, CCPA, PCI DSS).

Core Skills & Competencies

• Strategic Thinking: Ability to envision the future of conversational AI and align product strategy with broader business objectives.
• Data‑Driven Decision Making: Proficiency with analytics tools (SQL, Tableau, Looker) to extract insights and guide product direction.
• Collaboration & Influence: Skilled at building consensus across diverse stakeholder groups, from engineers to senior executives.
• Customer Empathy: Deep understanding of cardmember pain points and the ability to translate empathy into actionable product features.
• Agile Execution: Comfortable leading sprints, managing backlogs, and delivering incremental value in a remote‑first setting.
• Ethical AI Awareness: Commitment to responsible AI practices, ensuring fairness, transparency, and privacy in all product decisions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. In this role, you will have access to:

• Mentorship from senior leaders in AI, product strategy, and financial services.
• Sponsored certifications and training programs (e.g., AI ethics, advanced data analytics).
• Opportunities to present at internal innovation forums and industry conferences.
• A clear pathway to senior leadership roles such as Director of AI Product Strategy or VP of Digital Experience.
• Cross‑functional rotations that broaden exposure to engineering, compliance, and customer operations.

Work Environment & Culture at arenaflex

arenaflex embraces a flexible, inclusive, and collaborative culture that empowers employees to thrive both professionally and personally. Our remote‑first model, known as arenaflex Flex, offers:

• Hybrid or fully remote work options, with the ability to choose the schedule that best fits your lifestyle.
• Regular virtual “coffee chats,” team‑building events, and an inclusive community that celebrates diversity.
• A focus on mental well‑being, with resources ranging from counseling services to mindfulness workshops.
• Employee resource groups (ERGs) that foster belonging for underrepresented communities.

Compensation, Perks & Benefits

While exact figures vary based on experience, arenaflex offers a competitive total rewards package that includes:

• Hourly rate ranging from $20–$30, with performance‑based bonuses.
• Comprehensive health, dental, vision, and life insurance plans.
• 6% company match on retirement savings plans.
• Free financial education and wealth‑building resources.
• Generous paid parental leave (20+ weeks) for all new parents, regardless of birth, adoption, or surrogacy.
• Access to global on‑site health centers and wellness programs.
• Flexible paid time off and holiday schedules.
• Employee assistance programs, including confidential counseling and mental‑health support.
• Opportunities for continuous learning through internal training platforms and external conferences.

Commitment to Diversity, Equity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate the richness of diverse perspectives and are committed to building a workforce that reflects the communities we serve. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other characteristic protected by law.

How to Apply

If you are passionate about shaping the future of conversational AI in the financial sector and thrive in a collaborative, remote‑first environment, we want to hear from you. Click the link below to submit your application and begin your journey with arenaflex.

Apply Now

Join arenaflex – Where Innovation Meets Impact

At arenaflex, your ideas become reality. By joining our team, you will help millions of cardmembers experience a more intuitive, secure, and delightful way to manage their finances. Together, we’ll push the boundaries of AI, create lasting value, and build a career you’re proud of.