Remote Customer Service Specialist II – Provider Relations, Medicaid Enrollment Support, and Compliance Assistance (Fully Remote)

About arenaflex – Empowering Communities Through Exceptional Staffing Solutions

arenaflex is a leading provider of managed staffing and talent consulting services, dedicated to delivering world‑class solutions that empower health‑care providers, public health agencies, and social service organizations. Our mission is to create a diverse and inclusive workforce that mirrors the communities we serve, ensuring that every client receives the highest level of support and expertise. As a remote‑first organization, arenaflex embraces flexibility, innovation, and continuous learning, offering a collaborative environment where every team member can thrive.

Why This Role Matters

In today’s rapidly evolving health‑care landscape, providers rely on accurate, timely, and compassionate communication to navigate complex enrollment processes, Medicaid requirements, and compliance reviews. As a Customer Service Specialist II at arenaflex, you will be the trusted voice that guides providers through these critical steps, ensuring they receive the support they need to deliver quality care to vulnerable populations, including children, older adults, individuals with traumatic brain injuries, and those with developmental disabilities.

Key Responsibilities

• Inbound Call Management: Answer incoming calls and voicemails on the provider relations line, addressing inquiries ranging from application status updates to assistance with Medicaid provider number applications.
• Compliance Support: Provide clear guidance on compliance reviews, helping providers understand policy requirements and next steps.
• Accurate Documentation: Create detailed call logs in arenaflex’s CRM system, summarizing contact details, provider concerns, and resolution outcomes.
• Team Collaboration: Work closely with enrollment specialists, compliance officers, and IT support to meet business goals and ensure seamless provider experiences.
• Document Management: Assist with uploading, organizing, and verifying essential documents such as enrollment forms, licensing certificates, and compliance reports.
• Continuous Improvement: Identify recurring issues, suggest process enhancements, and contribute to the development of knowledge‑base articles for future reference.
• Ad Hoc Projects: Participate in special initiatives, data‑entry tasks, and other duties as directed by the team lead.

Essential Qualifications

arenaflex is looking for candidates who bring a blend of experience, education, and a passion for service excellence:

• Experience: Minimum of 2 years in a customer service role, preferably within health‑care, public health, or social services environments.
• Education: Bachelor’s degree (any discipline) combined with at least 2 years of paid experience, or 36 months of relevant work experience.
• Provider‑Focused Background: Demonstrated experience working with critical‑care providers, Medicaid or third‑party payer billing, provider monitoring, or provider training.
• Sector Exposure: At least one year of experience in home health, community health, hospital settings, private practice, publicly funded institutions, long‑term care, mental health, or programs serving special populations.
• Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating web‑based applications and remote‑desktop tools.
• Communication Skills: Ability to convey complex information clearly, both verbally and in writing, while maintaining a courteous and empathetic tone.
• Independent Judgment: Capacity to interpret policies, make sound decisions, and resolve issues with minimal supervision.
• Attention to Detail: Precise data entry, meticulous record‑keeping, and adherence to compliance standards.
• Time Management: Proven ability to meet deadlines, prioritize tasks, and maintain high productivity in a remote environment.

Preferred Qualifications & Additional Skills

• Experience with Medicaid provider enrollment processes or familiarity with state‑specific health‑care regulations.
• Previous work in a call‑center or remote support setting, utilizing headset equipment and VOIP platforms.
• Knowledge of health‑care terminology, billing codes, and provider credentialing.
• Certification in Customer Service Excellence, Healthcare Administration, or related fields.
• Demonstrated ability to handle high‑volume call traffic while maintaining quality and compliance.

Work Environment & Schedule

arenaflex embraces a fully remote work model, providing you with the flexibility to perform your duties from a quiet, dedicated workspace. The standard shift runs from 8:00 am to 4:30 pm EST, Monday through Friday. To ensure optimal performance, you will need:

• A reliable high‑speed internet connection.
• A computer that meets arenaflex’s software requirements and supports remote‑desktop access.
• A quality headset for clear communication.

This position is a temporary assignment lasting 60‑90 days, with the potential for extension based on business needs and performance.

Compensation, Benefits, and Perks

arenaflex offers a competitive compensation package that reflects your experience, skill set, and the regional cost of living. While exact figures vary, you can expect:

• Hourly or salaried pay aligned with industry standards for remote customer service roles.
• Eligibility for performance‑based bonuses and incentives.
• Access to a comprehensive benefits suite (for eligible employees), including health, dental, and vision coverage, as well as a 401(k) retirement plan.
• Paid time off, sick leave, and holidays in accordance with arenaflex policies.
• Professional development resources, such as online training modules, webinars, and mentorship programs.
• Opportunities to network with a diverse group of professionals across health‑care, public health, and social services sectors.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Specialist II, you will have access to:

• Structured onboarding and continuous coaching to sharpen your provider‑relations expertise.
• Cross‑training opportunities that expose you to enrollment operations, compliance auditing, and provider education.
• Potential progression to senior specialist, team lead, or managerial roles within the provider support division.
• Participation in industry conferences, webinars, and certification programs that enhance your professional credentials.

Culture & Values at arenaflex

At arenaflex, we believe that a supportive, inclusive, and collaborative culture drives exceptional outcomes. Our core values include:

• Integrity: We uphold the highest ethical standards in every interaction.
• Empathy: We listen actively and respond with compassion to both providers and teammates.
• Innovation: We leverage technology and creative problem‑solving to improve processes.
• Diversity & Inclusion: We celebrate varied perspectives and ensure equitable opportunities for all.
• Excellence: We set ambitious goals and consistently exceed expectations.

Our remote‑first approach fosters work‑life balance, while regular virtual team gatherings, recognition programs, and open‑door communication keep employees connected and motivated.

Application Process & Equal Opportunity Statement

arenaflex is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. We are an e‑Verify participant and require that all candidates be authorized to work in the United States. Sponsorship for employment visas is not available at this time.

Ready to Join arenaflex?

If you are a detail‑oriented, customer‑focused professional with a passion for supporting health‑care providers and a desire to make a meaningful impact, we invite you to apply today. Bring your expertise, enthusiasm, and commitment to service excellence to arenaflex, and help us continue to deliver outstanding staffing and consulting solutions to the communities that need them most.

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