Bilingual Customer Service Representative (Remote - Healthcare Support)

OVERVIEW: Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished Bilingual Customer Service Representative (Remote - Healthcare Support).

• * LOCATION: Remote Role (after 4–5 weeks of on-site training) | 3130 Kilgore Road, Suite 400, Rancho Cordova, CA 95670
• * DURATION: upto 3 Months
• * WORK SCHEDULE: Monday to Friday | 9:00 AM – 6:00 PM
• * TRAINING: 4-5 Weeks of Onsite training
• * START DATE: Aug 11, 2025

Note:

• Initial Training will be ONSITE, after training, will work remotely until TBD.
• Work schedule is 9-6pm PST.
• Bilingual fluency in English and one of these commonly spoken languages: Spanish, Japanese, Thai, Laotian, Mandarin, Cantonese, Cambodian, Korean, Russian, Vietnamese and Armenian.

ROLE OVERVIEW: In this role, you'll assist families in understanding and enrolling in healthcare plans. The work involves inbound calls and some follow-up outbound calls. All you need is a quiet home workspace and high-speed internet. ESSENTIAL JOB DUTIES:

• Responds to inbound 800-line calls and completes outbound support calls, provides response to questions, and in specific instances, refers callers to the appropriate supervisor, county or state agency representatives for service and/or when problems or concerns occur.
• Assists beneficiaries by completing enrollment transaction request transactions, as applicable.
• Maintains updated knowledge of the HCO program, including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project and/or client and as referenced in desk procedures for the position.
• Maintains knowledge of contract compliance provisions of the project and meets those provisions that are applicable to this job position.
• Follows policies and procedures applicable to the position.
• Maintains updated knowledge of managed care plans that are available to beneficiaries in their service area.
• Assists beneficiaries in enrolling/disenrolling in managed care plans.8. Assists beneficiaries with medical exemptions and waiver inquiries.
• Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.
• Meets Production and Quality Assurance goals as defined for this position.
• Meets all standards established for this position as outlined in the attached performance criteria.
• Provides backup to the forms processing and research functions in Central Operations at minimum quality standards as specified for a Forms Processor and a Research Analyst level.
• Performs other duties as may be assigned by management.

QUALIFICATIONS / REQUIREMENTS:

• Education: High School diploma, GED, or equivalent certification; one years of experience in the field or related area; computer literacy with the ability to quickly learn new software programs; demonstrated ability to follow procedures and meet quality and production standards set for the position or equivalent; excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; ability to work as a team member, as well as independently; and computer literacy with the ability to quickly learn new software programs.
• Preferred qualifications include experience in a health or human services field dealing with the public in a call center environment; and bilingual fluency in English and one of these commonly spoken languages: Armenian, Cambodian, Cantonese, Japanese, Korean, Mandarin, Russian, Tagalog, Thai, Spanish, Laotian, and Vietnamese.
• ESSENTIAL PHYSICAL AND MENTAL FUNCTIONS: Must be able to remain in a stationary position for an extended period.

NOTE: Candidates that are offered a position are required to pass pre-employment background screenings. I'd love to talk to you if you think this position is right up your alley, and assure prompt communication, whichever direction. If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Job Types: Full-time, Contract Expected hours: 40 per week Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Call center: 1 year (Required)

Language:

• Bilingual (Required)

Location:

• Sacramento, CA (Required)

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