B2B Email Marketing Automation Technician (Clinical Research/Life Sciences) - Contract to Hire

Investigator Support Services (ISS) partners with clinical research sites, healthcare organizations, Sponsors, and CROs across North America to support clinical trial feasibility and site identification initiatives. We are seeking a highly technical B2B Email Marketing Automation Technician to support outbound campaign execution, CRM workflows, list operations, and marketing systems management. This is a hands-on execution role for an independent contractor/freelancer. We are looking for someone who can build, manage, troubleshoot, and optimize campaigns and data workflows — not a marketing strategist or copywriter. Contract Details

• Remote
• Long-term opportunity
• Approximately 10–15 hours/week
• Flexible schedule with reliable availability

Key Responsibilities

Email Marketing & Campaign Operations

• Build, launch, monitor, and optimize B2B outbound email campaigns
• Configure workflows, sequencing, personalization, triggers, and A/B testing
• Monitor deliverability, reply rates, engagement, and campaign performance
• Troubleshoot automation, workflow, and syncing issues across platforms
• Maintain organized and scalable campaign infrastructure

CRM, Automation & Systems Management

• Manage CRM workflows, lead routing, tagging, segmentation, and automation
• Maintain integrations between CRM, outreach, enrichment, and marketing systems
• Identify and resolve syncing issues, workflow failures, and data inconsistencies
• Maintain clean CRM architecture and campaign-ready datasets

List Development & Data Operations

• Source and build targeted prospect lists within clinical research and life sciences
• Segment, clean, validate, enrich, normalize, and deduplicate prospect databases
• Prepare campaign-ready datasets and manage large CSV/spreadsheet files with high accuracy
• Maintain strong data hygiene and operational consistency

Required Qualifications

• 3–5+ years of hands-on experience in:
• B2B email marketing operations
• Marketing automation
• CRM management
• Campaign execution
• Data operations
• Advanced technical/data skills required:
• Advanced Microsoft Excel
• Power Query
• Data cleaning, merging, normalization, and deduplication
• Large CSV/spreadsheet management
• Advanced sorting, filtering, segmentation, and lookup functions
• Pivot Tables, Power Pivot, and Power BI

Preferred Experience

• Clinical research, CRO, life sciences, biotech, healthcare, or pharmaceutical industry experience strongly preferred
• Experience working with complex B2B prospect databases and outbound workflows
• Strong troubleshooting and systems-thinking mindset
• Detail-oriented and highly organized

Ideal Candidate We are looking for someone who is:

• Highly technical and execution-focused
• Comfortable working independently
• Proactive and resourceful
• Extremely detail-oriented
• Able to manage multiple moving parts without heavy oversight

Please include:

• Relevant platforms/systems you’ve worked with
• Examples of outbound campaign or CRM workflow experience
• Experience with large dataset cleanup and segmentation
• Availability (hours/week)

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