Experienced Technology Analyst – Data Quality, Agile Delivery & Digital Product Innovation (Remote, Full-Time)

About the Role

Join arenaflex as a Technology Analyst and step into a high-impact role within our forward-thinking Technology Office. This isn't your typical back-office position — at arenaflex, we are reimagining the digital experience for travelers, employees, and business partners across the air travel and hospitality ecosystem. We are seeking a motivated, analytically driven professional who thrives in a fast-paced, collaborative environment and is eager to contribute to meaningful projects that touch millions of customers every year.

Reporting into our Technology Office, you will serve as a vital bridge between business stakeholders and technical teams, helping us deliver high-quality, scalable solutions across multiple portfolios. Whether your assignment is in Air Operations, Customer Experience, Systems and Services, People Operations, or Finance, you'll gain exposure to the full technology stack that powers a modern, customer-centric enterprise. If you're passionate about solving complex business problems, working in Agile environments, and building a career in technology consulting and analysis, arenaflex wants to hear from you.

What You Will Be Doing

As a Technology Analyst at arenaflex, your day-to-day responsibilities will be dynamic and varied, depending on the team assignment. Core duties include:

• Partnering with business users to conduct comprehensive requirements analysis related to systems, processes, and technology solutions, ensuring that every recommendation is rooted in real business needs.
• Translating business needs into clear, actionable technical specifications that align with internal tooling standards, established business procedures, and departmental governance frameworks.
• Managing project timelines for planning, development, testing, and deployment to ensure deliverables are completed on schedule and within budget.
• Acting as a strategic liaison and trusted resource between business units and the Technology teams, facilitating clear and effective communication across all stakeholders.
• Participating actively in systems testing, user acceptance testing (UAT), and quality assurance cycles to confirm that solutions meet defined requirements and quality benchmarks.
• Collaborating with Scrum Masters, Engineers, and Product Owners within Agile Squads to drive iterative delivery and continuous improvement.
• Building dashboards, metrics, and status reports that showcase testing progress and keep leadership informed of project health.
• Contributing to a culture of quality by supporting the Quality Management Office (QMO) in validating the applications used by frontline teams daily.
• Supporting emerging product initiatives, including arenaflex's growing portfolio of ancillary revenue experiences in the travel and leisure space.
• Engaging in cross-functional collaboration, problem-solving workshops, and innovation sessions that help shape the future of arenaflex's digital products.

Team Placements and Growth Tracks

At arenaflex, you won't be siloed into a single function. Based on your skills, interests, and business needs, you may be placed into one of the following technology areas:

• Air Operations & Quality Management Office (QMO): Work alongside teams responsible for the mission-critical applications used by frontline crew members. QMO focuses on application quality, working with Scrum teams to validate changes and ensure that the tools frontline teams rely on are reliable, accurate, and dependable.
• Customer and Business Experience: Help build the next generation of customer-facing products that extend beyond the core air travel experience, including arenaflex Getaways — a revenue-generating product line that combines air, hotel, and travel experiences into seamless customer journeys.
• Systems and Services: Support the infrastructure and platform services that keep arenaflex running smoothly across all business units.
• People and Finance Technology: Deliver solutions that empower the workforce, optimize financial operations, and enable better decision-making through data.

Qualifications We Are Looking For

Essential Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related discipline from an accredited institution.
• Proficiency in the Microsoft Office Suite, including Word, Excel, and PowerPoint, with the ability to create polished reports, presentations, and data analyses.
• Demonstrated strong critical thinking and problem-solving skills, with the ability to break down complex business challenges into manageable components.
• Excellent written and verbal communication skills, with the confidence to present ideas and findings to both technical and non-technical audiences.
• Strong organizational abilities with the capacity to manage multiple concurrent projects and meet tight deadlines in a fast-paced environment.
• A collaborative, team-first mindset, with a culture fit that emphasizes openness, directness, respect, and empathy in everyday interactions.

Preferred Qualifications

• Basic knowledge of business analysis, process modeling, and process improvement methodologies.
• Foundational understanding of technical environments, software development lifecycles, and enterprise systems.
• Exposure to Agile methodologies (Scrum, Kanban) and an understanding of how Agile teams deliver value iteratively.
• Basic understanding of project management principles, including scope, schedule, and risk management.
• Prior internship or co-op experience in a technology analyst, business analyst, or related role within the past 12 months.
• Experience solving business problems through capstone projects, case competitions, or academic consulting engagements.

Skills and Competencies for Success

To thrive as a Technology Analyst at arenaflex, you should bring a balanced mix of analytical, technical, and interpersonal skills. Specifically, we look for individuals who demonstrate:

• Analytical Acumen: The ability to interpret data, identify patterns, and draw meaningful conclusions that inform technical recommendations.
• Adaptability: Comfort working across different teams, projects, and technology stacks, with a willingness to learn new tools and methodologies on the fly.
• Stakeholder Management: The poise and professionalism to engage confidently with business leaders, engineers, and product owners alike.
• Quality Orientation: A relentless attention to detail, particularly when validating requirements, testing outcomes, or reviewing technical documentation.
• Initiative: A self-starter attitude that drives you to take ownership of problems, propose solutions, and follow through to completion.
• Curiosity: A genuine desire to understand how things work, why decisions are made, and how technology can be used to solve customer pain points.

Compensation, Schedule, and Location

• Employment Type: Full-time position with comprehensive benefits.
• Work Hours: Standard 8-hour workdays, Monday through Friday, with flexibility for project deadlines and team collaboration.
• Work Model: Fully remote, with opportunities for occasional virtual team-building sessions and travel for in-person collaboration events.
• Compensation: $25 per hour, commensurate with experience and qualifications.
• Location: Texas-based candidates preferred, though qualified remote candidates across approved U.S. states will be considered.

Perks, Benefits, and What Makes arenaflex Special

At arenaflex, we believe that great people deserve great support. While we keep benefits specific to each role, here's a snapshot of what team members can typically expect:

• Comprehensive medical, dental, and vision insurance options.
• Generous paid time off, including vacation days, personal days, and company-observed holidays.
• Retirement savings plans with company matching contributions.
• Professional development stipends and reimbursement for relevant certifications and training programs.
• Mentorship opportunities with senior leaders and exposure to executive-level decision-making.
• A culture that values curiosity, ownership, and continuous learning.
• Employee resource groups, community outreach programs, and wellness initiatives.

Our Culture and Core Values

arenaflex is more than a workplace — it is a community. We are a purpose-driven organization committed to connecting people to what matters most in their lives through friendly, dependable, and affordable service. We hold ourselves to a high standard of integrity, treating every colleague with respect and empathy. We are direct in our communication, transparent in our decision-making, and relentless in our pursuit of quality. We empower our team members to take ownership, make mistakes, learn quickly, and grow continuously. If you are looking for a culture that invests in your development and celebrates your contributions, you will find a home at arenaflex.

Career Growth and Learning Opportunities

Joining arenaflex as a Technology Analyst is the start of a long-term career path. We are deeply committed to the growth and development of our people, offering:

• Structured onboarding and training programs designed to accelerate your ramp-up time.
• Cross-functional project rotations that allow you to build a diverse portfolio of experience.
• Sponsorship and study support for professional certifications such as PMP, CSM, CBAP, and AWS Cloud Practitioner.
• Access to internal mobility programs that help you transition into specialized or leadership roles.
• A clear competency framework that outlines expectations and growth milestones at every stage of your career.
• Networking opportunities with peers, mentors, and senior leaders across the organization.

Why This Role, Why Now

The technology landscape is evolving at an unprecedented pace, and arenaflex is investing heavily in modernizing our platforms, expanding our product portfolio, and elevating the customer experience. As a Technology Analyst, you will be at the center of that transformation, contributing to projects that have real business impact and real customer outcomes. From validating the quality of mission-critical applications to supporting the launch of new revenue-generating products, you will see the tangible results of your work every single day.

How to Apply

If you are an ambitious, intellectually curious, and collaborative professional ready to launch or grow your technology career, we want to meet you. Please submit your resume, a cover letter outlining your interest in the role, and any relevant portfolio or project samples. Our talent acquisition team will review applications on a rolling basis and reach out to qualified candidates to schedule initial conversations.

Take the next step in your career journey. Apply today and become part of the arenaflex story — where your work matters, your growth is supported, and your future is limitless.