Customer Experience Analyst – Contingent Role Driving CX Innovation, Technology Validation, and Retail Automation Deployment

About arenaflex

arenaflex is a global leader in next‑generation retail technology, pioneering solutions that transform the traditional shopping journey into a frictionless, automated experience. Our mission is to eliminate checkout lines, empower customers to “Just Walk Out,” and set new standards for convenience, speed, and safety in physical retail spaces. With a culture rooted in relentless customer obsession, data‑driven decision making, and bold experimentation, arenaflex attracts innovators who thrive in fast‑moving environments and love to see their ideas materialize at real‑world customer sites.

Role Overview

We are seeking a highly motivated Customer Experience Analyst (Contingent) to join the core development team that designs, tests, and launches cutting‑edge retail technologies. This contract position is administered through arenaflex and will support the deployment of new hardware and software solutions at customer locations across the United States. The ideal candidate is a customer‑facing program manager who can blend technical insight with a deep empathy for end‑users, turning raw data into actionable recommendations that shape product roadmaps and enhance the overall shopping experience.

Key Responsibilities

• Evaluate the functionality and overall customer experience (CX) of emerging retail technologies, ensuring they meet arenaflex’s high standards for reliability, usability, and performance.
• Provide clear, data‑rich technical and CX feedback to cross‑functional development teams, influencing design iterations and prioritization.
• Travel to customer sites (approximately 50% of the time) to install, configure, and validate new technology deployments, acting as the on‑ground expert and liaison.
• Collect qualitative and quantitative customer feedback, conduct surveys, interviews, and observational studies, then translate findings into measurable impact metrics.
• Summarize results in concise written reports and compelling presentations for senior leadership, highlighting successes, challenges, and actionable next steps.
• Collaborate with product managers, engineers, and operations specialists to develop and refine deployment processes, documentation, and training materials.
• Identify and mitigate risks associated with hardware rollout, ensuring safety compliance and minimal disruption to the customer’s daily operations.
• Maintain a repository of best practices, lessons learned, and case studies to accelerate future deployments and foster continuous improvement.

Essential Qualifications

• A four‑year degree in a science, engineering, or related technical discipline (e.g., Mechanical Engineering, Electrical Engineering, Computer Science).
• Minimum of two (2) years of hands‑on product development experience in consumer hardware, including design, testing, and field deployment.
• Proven ability to communicate complex technical concepts clearly, both in writing and verbally, to diverse audiences ranging from engineers to senior business stakeholders.
• Strong analytical and data‑analysis skills, with experience turning raw data into strategic insights that drive product decisions.
• Demonstrated track record of delivering results in fast‑paced, ambiguous environments, balancing risk/reward trade‑offs effectively.
• Experience teaching or presenting technical material to non‑technical audiences, ensuring comprehension and buy‑in.

Preferred Qualifications

• Bachelor’s degree specifically in Engineering or a closely related technical field.
• Proficiency in scripting languages (e.g., Python, Bash, PowerShell) to automate data collection, analysis, and reporting tasks.
• Formal training or coursework in project management methodologies (e.g., PMP, Agile, Scrum) that enhance program coordination and delivery.
• Familiarity with retail environments, point‑of‑sale systems, or similar consumer‑facing technology ecosystems.
• Experience with remote collaboration tools and virtual deployment strategies, which are increasingly valuable in a distributed work model.

Core Skills & Competencies

• Customer Obsession: An innate drive to understand and improve the end‑user experience, always putting the shopper’s perspective first.
• Analytical Thinking: Ability to dissect complex data sets, identify patterns, and draw actionable conclusions.
• Communication Excellence: Strong written and verbal communication, capable of crafting executive‑level presentations and detailed technical documentation.
• Project Management: Organizational prowess to manage multiple concurrent deployments, timelines, and stakeholder expectations.
• Technical Acumen: Hands‑on familiarity with hardware integration, networking basics, and software testing frameworks.
• Adaptability: Comfort navigating rapidly changing priorities, ambiguous requirements, and evolving technology landscapes.
• Collaboration: Proven ability to work cross‑functionally with engineering, product, operations, and customer success teams.

Travel Requirements

This role involves extensive travel—approximately 50% of the work week—to customer sites across the United States. Candidates should be based near a major airline hub to facilitate efficient domestic travel. Travel will include on‑site installation, testing, and stakeholder engagement, requiring flexibility and a willingness to adapt to varying schedules and environments.

Compensation & Benefits

arenaflex offers a competitive hourly rate ranging from $38 to $42 per hour, commensurate with experience and expertise. As a contingent role, you will receive:

• Flexible remote work arrangement when not on site.
• Travel reimbursement and per‑diem allowances for all business‑related trips.
• Access to arenaflex’s learning portal, featuring courses on data analytics, project management, and emerging retail technologies.
• Opportunities to network with senior engineers, product leaders, and industry innovators.
• Eligibility for performance‑based bonuses tied to successful technology deployments and customer satisfaction metrics.

Career Growth & Development

While this is an 11‑month contract, arenaflex views every engagement as a potential pathway to longer‑term opportunities. Successful analysts often transition into full‑time roles such as Senior CX Analyst, Product Manager, or Technical Program Manager. You will gain:

• Hands‑on experience with state‑of‑the‑art retail automation hardware.
• Exposure to a global product development lifecycle, from concept through field rollout.
• Mentorship from seasoned engineers and product leaders who champion continuous learning.
• Visibility across the organization, positioning you for future leadership or specialist roles.

Work Environment & Culture at arenaflex

arenaflex fosters an inclusive, collaborative, and high‑energy environment where curiosity is celebrated and bold ideas are encouraged. Our culture is built on:

• Innovation First: Teams are empowered to experiment, iterate, and challenge the status quo.
• Diversity & Inclusion: We are an equal opportunity employer, welcoming talent of all backgrounds, identities, and experiences.
• Customer‑Centric Mindset: Every decision is filtered through the lens of how it will improve the shopper’s journey.
• Work‑Life Balance: Flexible remote work options and a supportive leadership team help you thrive both professionally and personally.

Application Process

If you are passionate about shaping the future of retail, love working directly with customers, and thrive in a dynamic, technology‑driven environment, we want to hear from you. To apply, click the link below and submit your resume, cover letter, and any relevant work samples that demonstrate your ability to deliver exceptional customer experiences.

Apply Job!

Join arenaflex and Make History

At arenaflex, you will be part of a visionary team that is redefining how people shop, one technology deployment at a time. Your expertise will directly influence the next generation of retail experiences, helping millions of customers enjoy faster, safer, and more enjoyable shopping trips. Take the next step in your career—apply today and become a catalyst for change at arenaflex.