[Remote] ServiceNow Engineer

Note: The job is a remote job and is open to candidates in USA. Initiate Government Solutions (IGS) is a Woman-Owned Small Business and a fully remote IT services provider supporting federal partners nationwide. They are seeking a ServiceNow Engineer to define system scope, develop technical specifications, and execute full lifecycle application development while ensuring solutions align with customer needs.

Responsibilities

• Responsible for the design, configuration, development, and implementation of ServiceNow-based enterprise solutions supporting IT Service Management (ITSM), case management, workflow automation, and digital service delivery
• Ensures delivery of scalable, secure, and compliant solutions aligned with customer’s enterprise architecture, cybersecurity standards, and business objectives
• Provides technical expertise across the full project lifecycle, including platform configuration and customization, integrations, data migration, DevSecOps alignment, IAM integration, testing, deployment, and environment management
• Supports proof-of-concept efforts, evaluates technical alternatives, mitigates implementation risks, and ensures adherence to ServiceNow best practices, governance standards, and change management processes
• Collaborates closely with business and technical stakeholders to ensure solution quality, performance optimization, and long-term platform sustainment
• Responsible for designing detailed technical solutions to achieve project goals and ensures alignment of individual software projects with overall business strategy and technology standards
• Provides recommendations and roadmaps for proposed solutions and performs design, debug, and performance analysis on solutions
• Documents and share best practice knowledge for new solutions and advocates for process improvements and helping develop solutions providing technical leadership to a team throughout the project lifecycle
• Develops proof-of-concept projects to validate proposed solutions, reviews and validates solutions designs from other team members
• Collaborates closely with development teams to oversee solution implementation
• Evaluates project constraints to identify alternatives, mitigate risks, and potentially re-engineer processes
• Acts as a liaison between technical and non-technical stakeholders
• Prepare detailed specifications for application builds
• Assist with user story creation and grooming
• Responsible for coding, testing, debugging, and creating technical documentation
• Technical knowledge and responsibility of all phases of applications systems analysis and programming
• Understands the business or function for which the application is designed
• Instructing, directing, and checking the work of other technical team members
• Adept at developing front-end portals, and back-end console development
• Experience with programming languages and databases including PHP, HTML, CSS, JavaScript, and JSON
• Experience building scoped applications
• Other Duties as Assigned

Skills

• 7+ years overall IT experience with significant ServiceNow implementation and engineering experience
• IT application system experience in technology solution delivery
• Experience with platform customization in relevant delivery platforms
• Experience with custom application development including Custom Service Portal widget creation
• Developing and customizing core applications such as Incident, Problem, Change, Knowledge, and Service Catalog
• Experience working and developing with JavaScript - HTML5, Jelly, jQuery, and AngularJS
• Leading and mentoring Junior ServiceNow team members
• Implementing systems using the Agile/Scrum methodology
• Experienced in Section 508 compliance
• Ability to support customers during EST hours
• Excellent oral and written communication skills
• Excellent analytical and organization skills
• Ability to obtain and maintain an HHS Public Trust
• Must be eligible to work in the United States without sponsorship due to clearance requirement
• Integration experience (SOAP, REST, and JSON as well as JDBC and file imports)
• Experience integrating ServiceNow with an API-led Integration Platform such as MuleSoft or Apigee
• Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items Orchestration and Discovery experience is a plus
• Experience with rebuilding and refactoring legacy applications in ServiceNow is a plus
• Experience conducting ServiceNow instance upgrades
• ServiceNow Developer Certification is strongly preferred
• Active HHS Public Trust
• Prior, successful experience working in a remote environment

Benefits

• Comprehensive medical, dental, and vision care
• Matching 401K and profit sharing
• Paid time off
• Training time for personal development
• Flexible spending accounts
• Employer-paid life insurance
• Employer-paid short and long term disability coverage
• An education assistance program with potential merit increases for obtaining a work-related certification
• Employee recognition, and referral programs
• Spot bonuses
• Other benefits that help provide financial protection for the employee and their family

Company Overview