[Remote] Senior Program Manager

Note: The job is a remote job and is open to candidates in USA. Granicus is a company dedicated to transforming the Govtech industry by enhancing the connection between governments and their constituents. They are seeking a Senior Program Manager to lead early adoption and product readiness for new AI features, ensuring that new releases are validated, customer-ready, and smoothly adopted before broader rollout.

Responsibilities

• Own and manage early-stage adoption for new AI features and products
• Define program goals, timelines, and success criteria
• Coordinate customer participation with Sales, Presales, and Implementation partners
• Collect and synthesize feedback to inform product improvements and release decisions
• Partner with Product and Engineering teams to support release readiness planning
• Track and coordinate resolution of issues identified during early adoption
• Support validation that new releases continue to perform as expected across existing functionality
• Help ensure new features meet usability and quality expectations prior to general availability
• Serve as a central point of coordination across Engineering, Design, Presales, and Implementation
• Support early alignment on design considerations and customer use case
• Facilitate regular check ins focused on readiness, risks, and launch coordination
• Ensure customer facing teams are informed and prepared for upcoming changes
• Provide clear visibility into early adoption outcomes and readiness status
• Surface insights and trends from customer feedback
• Support leadership with structured updates on progress, risks, and decisions

Skills

• 7+ years of experience in program management, product operations, or delivery leadership
• Experience working cross functionally with technical and customer facing teams
• Strong organizational and communication skills
• Ability to manage multiple workstreams in a fast-paced environment
• Experience with AI, data driven, or SaaS products
• Background in B2B or public sector technology
• Experience running beta, pilot, or early access programs

Benefits

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.
• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Company Overview

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