[Remote] Digital Products Reporting Manager

Note: The job is a remote job and is open to candidates in USA. Horizon Blue Cross Blue Shield of New Jersey empowers members to achieve their best health and is seeking a Digital Products Reporting Manager to lead the reporting and analytics strategy for the Digital Product Management team. The role involves developing reports, providing analysis, and collaborating with stakeholders to enhance digital product performance and user experience.

Responsibilities

• Design, development and on-time distribution of regularly scheduled customer-facing reports for digital products, highlighting key learnings and opportunities on an ongoing basis
• Map analytics to key business goals in partnership with stakeholders and digital leadership team
• Presentation of results to external customers and Horizon senior management to demonstrate the results/value of key digital products and vendor integrations
• Collects and analyzes digital product performance and trends across multiple channels, and utilizes data to identify and recommend improvement opportunities for all of Horizon’s member-facing digital assets as well as customer/group account-specific digital tools (eg SHBP, National Accounts)
• Devise process for producing deliverables from information stored in Horizon data warehouses or other sources
• Select and utilize appropriate analytic tools for each analytic deliverable
• Analyze data results from multiple information sources to ensure reporting and analytic requirements have been met. In addition, provide clear, concise and efficient summary analysis to customer
• Build strong strategic relationships with business leaders
• Engages business stakeholders, acting as a point of contact for cross-functional collaboration
• Develop insights into high impact areas. Map data to user journeys & carve out persona specific insights
• Extract, analyze and synthesize data to measure and report on user behavior
• Use digital analytics tools to collect data from digital properties. Create metrics/reports for various stakeholders throughout the Enterprise. Design and build solutions for BI & reporting dashboards
• Draw conclusions from complex data and make recommendations to other areas of the business
• Provide quantitative and qualitative insights across digital channels. Maintain knowledge of key developments in the industry and among competitors

Skills

• Bachelor degree from an accredited college or university, preferably in Information Technology, Marketing, or related field, or 12 years relevant work experience in lieu of degree
• Minimum of 7-10 years of experience related work experience preferably in health insurance
• Experience as a key contributor in major company initiatives and demonstrated some leadership experience
• Web analytics experience
• Experience with front-end Business Intelligence tools required (Tableau, Google analytics, etc.)
• Experience creating and presenting data that can be readily understood by business leaders and external customers required
• Demonstrates proficiency in structured query languages or analysis techniques
• Demonstrates significant ability in preparing data for presentation
• Demonstrates ability to apply structure to a loosely defined problem
• Demonstrates understanding of core business functions
• Strong quantitative & analytical skills
• Ability to extract, track, report, and analyze data in order to assist decision making across the company
• Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• Healthcare Industry experience
• Attention to detail
• High level of energy and customer focus

Benefits

• Comprehensive health benefits (Medical/Dental/Vision)
• Retirement Plans
• Generous PTO
• Incentive Plans
• Wellness Programs
• Paid Volunteer Time Off
• Tuition Reimbursement

Company Overview