[Remote] Technical Operations & AI Automation Specialist

Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm headquartered in Bellevue, Washington, focused on leveraging technology to unlock value and create additional revenue streams for organizations. They are seeking a Technical Operations & AI Automation Specialist to scale program operations, improve support experiences, and build AI-assisted workflows for increased efficiency.

Responsibilities

• Execute and improve automation workflows using AI tools, agents, command-line interfaces, and scripting
• Create and maintain structured knowledge content to support AI-assisted workflows, prompt libraries, and knowledge systems
• Triage and resolve technical and operational issues affecting program members
• Investigate problems, identify patterns, and drive root cause resolution
• Partner with stakeholders to define requirements and implement process improvements
• Design and iterate on AI-assisted support experiences, response templates, and knowledge-grounding strategies
• Track recurring issues and identify opportunities for automation and operational efficiency
• Contribute to internal tooling, documentation, and self-service experiences
• Continuously evaluate emerging AI tools and technologies that can improve workflows and increase scale

Skills

• Experience building solutions using modern frameworks, cloud services, APIs, and data services
• Hands-on experience with scripting languages such as Python, PowerShell, Bash, or similar
• Experience working with Git-based workflows and tools such as GitHub and VS Code
• Comfortable using command-line tools and debugging technical issues
• Experience with issue tracking systems such as GitHub Issues, Azure DevOps, or Jira
• Experience using AI-assisted development tools such as GitHub Copilot, ChatGPT, Claude Code, or similar
• Ability to quickly learn new technologies and apply them to operational challenges
• Strong troubleshooting skills and ability to navigate ambiguous scenarios
• Demonstrated ability to identify patterns and drive process improvements
• Ability to manage multiple priorities with minimal direction
• Strong written communication skills and attention to detail
• Experience supporting customer-facing or partner-facing programs
• Familiarity with Azure services and cloud technologies
• Experience with .NET technologies
• Experience building internal tools or automation solutions
• Exposure to prompt engineering, knowledge management, or AI workflow design
• Experience with REST APIs and integrations
• Experience creating reusable templates, documentation, or self-service content

Benefits

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Company Overview

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