[Remote] AVP, Claims Learning & Development Job Details | Lincoln Financial

Note: The job is a remote job and is open to candidates in USA. Lincoln Financial is a leading company in financial services, dedicated to helping individuals plan for a successful future. They are seeking an AVP of Claims Learning & Development to provide leadership and expertise in operational training, ensuring that training programs align with business needs and enhance organizational capability.

Responsibilities

• Sets and executes the Learning & Development strategy, incorporating emerging trends and partnering with senior leadership to drive enterprise initiatives, change management, and continuous capability building
• Leads the design and delivery of comprehensive training programs, ensuring alignment to business priorities, organizational readiness, and measurable improvements in performance, productivity, and quality
• Establishes and drives performance outcomes, setting priorities, goals, and KPIs while monitoring results and taking action to meet or exceed business objectives
• Builds and leads a high-performing team, including talent acquisition, development, coaching, and succession planning to strengthen organizational capability
• Partners with business leaders and stakeholders to assess learning needs, provide strategic guidance, and ensure effective application of training to on-the-job performance
• Drives operational excellence and innovation, including strategic process improvements, evaluation of training effectiveness, and optimization of resources (including budget oversight) to enhance impact and efficiency

Skills

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 10+ Years experience in training that directly aligns with the specific responsibilities for this position, including 3+ years of managerial, supervisory, and/or demonstrated leadership experience including influencing senior management/critical stakeholders experience
• Demonstrated strong relationship management skills with internal/external clients with proven ability to develop creative and collaborative approaches
• Ability to think critically, analyze information and to evaluate the implications of a course of action or solution
• Demonstrate strong project management leadership skills including critical ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure and meeting deadlines
• Confident, comfortable communicator with strong written and verbal communication skills
• Experience leveraging automation and AI tools to support curriculum and process modernization

Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• [Competitive 401K and employee benefits](https://www.lincolnfinancial.com/public/aboutus/careers/lifeatlincoln#benefits)
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training
• Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual
• Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package

Company Overview