Service Technician – Part-Time Remote Customer & Equipment Support Specialist

Join arenaflex as a Service Technician – Part-Time Remote Customer & Equipment Support Specialist

Are you a hands-on problem solver with a passion for customer service and mechanical know-how? Do you thrive in a flexible, part-time remote role that lets you make a tangible impact every day? arenaflex, a dynamic and forward-thinking leader in the consumer beverage services industry, is looking for a dedicated Service Technician – Part-Time Remote Customer & Equipment Support Specialist to join our growing team. In this role, you will serve as the critical link between our valued customers and the high-quality beverage equipment that keeps their businesses running smoothly. If you enjoy combining technical expertise with exceptional customer care, this opportunity is designed for you.

This position offers the unique combination of remote flexibility and field-based technical work, primarily covering the Fife Region and surrounding areas. You will work directly with our clients to ensure their beverage dispensing equipment—including soda fountain machines, refrigeration units, and related systems—is installed, maintained, and repaired to the highest standards. Every day will bring new challenges, new customers, and the satisfaction of solving problems that keep beloved beverage brands flowing to consumers across the region. At arenaflex, we believe that great service begins with great people, and we are excited to welcome a motivated professional to our team.

About arenaflex

arenaflex is a customer-focused organization specializing in beverage equipment service, installation, and support for some of the most recognized brands in the industry. Our mission is simple: to deliver reliable, professional, and friendly service that exceeds customer expectations at every turn. We partner with businesses of all sizes—from small corner stores to large retail chains and foodservice establishments—to ensure their beverage service equipment operates at peak performance. Our team members enjoy a culture built on respect, collaboration, innovation, and continuous improvement. We invest in our people because we know that our reputation depends on the quality of the professionals we send into the field.

Key Responsibilities

As a Service Technician – Part-Time Remote Customer & Equipment Support Specialist at arenaflex, you will take ownership of a wide range of duties that combine technical skill with customer engagement. Your primary responsibilities will include:

• Equipment Installation and Setup: Work directly with clients to prepare physical locations for beverage service equipment, ensuring proper placement, connection, and functionality. This includes setting up soda fountain machines, refrigeration units, and related dispensing systems so that products are served at optimal temperatures.
• Mechanical Service and Light Rebuilding: Perform mechanical services and light remanufacturing on soda fountain equipment in accordance with arenaflex quality standards and industry best practices.
• Diagnostics and Troubleshooting: Investigate, diagnose, and repair issues with pop fountain equipment efficiently and accurately. Use your technical aptitude to identify root causes and implement effective solutions.
• Preventive Maintenance: Conduct scheduled preventive maintenance visits to keep all refrigeration and dispensing equipment in proper working condition, reducing the risk of unexpected breakdowns and extending the lifespan of customer assets.
• Equipment Movement and Handling: Safely move and transport equipment as needed to perform mechanical services, including preventive maintenance, programming updates, and cosmetic restoration work on fountain machinery.
• Customer Relationship Building: Maintain a positive attitude, function as a collaborative team player, and develop outstanding customer service-oriented relationships with every client you encounter.
• Documentation and Reporting: Complete service reports, track parts usage, and communicate customer feedback to the broader arenaflex support team to drive continuous improvement.
• Flexible Scheduling Support: Be available to respond to service needs on Saturdays, Sundays, and holidays as required to meet customer demands.

Essential Qualifications and Requirements

To succeed in this role, candidates must meet the following minimum requirements:

• Educational Background: High school diploma or equivalent degree/certification is required. A bachelor's degree is preferred but not mandatory for candidates with substantial relevant experience.
• Valid Driver's License: A current, valid driver's license is required, as the role involves travel to customer locations within the assigned region.
• Technical Aptitude: Demonstrated mechanical inclination and ability to repair machines, including familiarity with beverage dispensing systems, refrigeration equipment, or similar electromechanical devices.
• Physical Capability: Ability to lift and carry up to 50 pounds unassisted, as the role involves handling equipment and components during installations and repairs.
• Schedule Flexibility: Willingness and ability to work on Saturdays, Sundays, and holidays as service needs dictate.

Preferred Skills and Competencies

While the qualifications above are essential, the following skills and attributes will set exceptional candidates apart:

• Customer Service Excellence: A genuine passion for helping customers and creating positive service experiences. Prior experience in a customer-facing technical role is highly valued.
• Problem-Solving Mindset: Strong analytical and troubleshooting skills, with the ability to think critically under pressure and develop creative solutions to complex equipment issues.
• Communication Skills: Clear, professional verbal and written communication skills, with the ability to explain technical concepts to non-technical customers in a friendly and approachable manner.
• Self-Motivation and Independence: Comfortable working independently in the field, managing your own schedule, and taking ownership of customer relationships without constant supervision.
• Team Collaboration: A collaborative spirit that contributes to arenaflex's positive team culture, even while working remotely. Willingness to share knowledge, mentor peers, and support colleagues as needed.
• Technical Training: Formal training in HVAC, appliance repair, electromechanical systems, or a related field is a strong plus.
• Technology Proficiency: Basic familiarity with mobile work order systems, diagnostic tools, and digital communication platforms used in modern field service operations.

What We Offer: Compensation, Perks, and Benefits

At arenaflex, we believe in rewarding hard work and dedication with a competitive compensation package and a comprehensive benefits offering. For this part-time role, you can expect:

• Competitive Hourly Pay: $27 per hour, reflecting our commitment to recognizing the value of skilled service technicians.
• Part-Time Flexibility: Approximately 8 hours of work per day, with a schedule that offers work-life balance and the ability to accommodate other commitments.
• Remote Work Structure: While the role involves field visits to customer locations, much of the administrative and reporting work can be completed remotely, giving you flexibility in how and where you manage your responsibilities.
• Training and Development: Comprehensive onboarding training, ongoing skill development opportunities, and access to the latest tools and technologies in the beverage service industry.
• Career Growth Pathways: Opportunities to grow into full-time roles, leadership positions, or specialized technical expert roles as arenaflex continues to expand.
• Supportive Team Culture: A friendly, inclusive work environment where your contributions are valued and your professional growth is actively supported.
• Tools and Resources: Access to company-provided tools, diagnostic equipment, and resources needed to perform your job at the highest level.

Work Environment and Company Culture at arenaflex

Working at arenaflex means joining a community of dedicated professionals who are united by a shared commitment to excellence. Our culture is built on the principles of integrity, collaboration, customer obsession, and continuous improvement. We understand that our technicians are the face of our company in the field, and we empower them with the training, tools, and trust they need to deliver outstanding results.

We celebrate diversity, encourage innovation, and believe that every team member brings unique value to our organization. Whether you are a seasoned technician looking for a flexible part-time opportunity or an emerging professional eager to build your skills in the beverage service industry, arenaflex offers an environment where you can thrive. Our team members enjoy autonomy in their daily work, the support of a responsive leadership team, and the satisfaction of knowing that their efforts directly contribute to customer success.

Locations and Work Details

This part-time position is based in Tampa, USA, with service coverage extending throughout the Fife Region. Candidates should be comfortable commuting to various customer locations and working in diverse commercial environments, including retail stores, restaurants, convenience stores, and other foodservice establishments.

How to Apply

If you are ready to bring your technical skills, customer service passion, and mechanical aptitude to a company that truly values its people, we want to hear from you. This is your opportunity to join a respected industry leader, earn competitive compensation, and build a rewarding career in a flexible part-time role.

At arenaflex, every service call is a chance to make a difference. Every customer interaction is an opportunity to build a lasting relationship. Every day is a new adventure in problem-solving and technical excellence. Don't miss your chance to be part of a team that is redefining what it means to deliver exceptional beverage service support.

Apply today and take the next step toward a fulfilling career with arenaflex. We look forward to welcoming you to our team!