Customer Service Representative – 2nd Shift – Retail Guest Experience & Operations Specialist – Irmo, SC
About arenaflex – Leading the Future of Convenience Retail arenaflex is a dynamic, fast‑growing leader in the convenience‑store industry, known for delivering quick, friendly service to millions of customers daily. With a commitment to innovation, sustainability, and community involvement, arenaflex creates an environment where both customers and employees thrive. Our stores serve as vibrant community hubs, offering a curated selection of essential products, fresh food, and on‑the‑go solutions. Joining arenaflex means becoming part of a forward‑thinking team that values every interaction and invests in the personal and professional growth of its associates. Why This Role Matters The 2nd Shift Customer Service Representative is the frontline ambassador of arenaflex’s brand during evening and overnight hours. This role ensures a seamless, safe, and welcoming experience for guests while maintaining store standards, handling transactions, and supporting operational excellence. If you enjoy interacting with a diverse clientele, solving problems on the fly, and contributing to a high‑energy retail environment, this position offers a rewarding blend of customer engagement and operational responsibility. Key Responsibilities – Your Daily Impact
- Guest Interaction: Greet every customer with a friendly smile, answer questions about products and promotions, and provide assistance that exceeds expectations.
- Transaction Management: Accurately process sales, returns, and exchanges using the point‑of‑sale (POS) system while adhering to cash handling procedures.
- Store Maintenance: Keep the sales floor, checkout area, and back‑of‑house tidy, restocked, and compliant with safety standards throughout the shift.
- Signage Management: Place, update, and remove promotional signage and price tags in accordance with weekly marketing plans.
- Inventory Control: Perform routine stock checks, receive deliveries, and rotate merchandise to minimize waste and ensure product freshness.
- Safety & Security: Monitor store cameras, enforce loss‑prevention policies, and respond promptly to any security incidents or emergencies.
- Team Collaboration: Communicate effectively with 1st and 3rd shift teams, providing shift hand‑over reports and sharing insights that improve overall store performance.
- Customer Issue Resolution: Address complaints, resolve disputes, and escalate complex situations to management while maintaining a calm, solution‑focused demeanor.
- Compliance Adherence: Follow arenaflex’s operational guidelines, health regulations, and Equal Opportunity Employment policies at all times.
Essential Qualifications – What We’re Looking For
- High school diploma or GED equivalent; additional education or certifications in retail, hospitality, or customer service is a plus.
- Minimum of 1‑2 years of experience in a customer‑facing role, preferably within a retail, food service, or convenience‑store environment.
- Strong verbal communication skills with the ability to convey information clearly and courteously.
- Basic math proficiency for cash handling and transaction accuracy.
- Flexibility to work 2nd shift hours (typically 3 pm – 11 pm) on weekdays, weekends, and holidays as required.
- Ability to stand for extended periods, lift up to 25 lb, and navigate a fast‑paced retail floor.
- Demonstrated reliability, punctuality, and a strong work ethic.
- Proficiency with POS systems and familiarity with basic computer functions.
- Commitment to upholding arenaflex’s values of respect, integrity, and community service.
Preferred Qualifications – Extras That Set You Apart
- Experience with inventory management software or stock‑room logistics.
- Previous exposure to merchandising, visual display, or signage creation.
- Certification in food safety, health compliance, or related areas.
- Multilingual abilities, especially Spanish, to serve a diverse customer base.
- Demonstrated ability to train or mentor new associates.
Core Skills & Competencies for Success
- Customer‑Centric Mindset: Anticipates guest needs and delivers service that creates loyalty.
- Problem‑Solving: Quickly identifies issues and implements practical solutions.
- Attention to Detail: Ensures accurate pricing, signage placement, and inventory counts.
- Team Orientation: Works cooperatively with peers and management to achieve common goals.
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