Office Technician – Medical & Long‑Term Care Data Entry Specialist – Administrative & Claims Support

Join arenaflex – Making a Difference in Health Administration

At arenaflex, we believe that every piece of data tells a story that can improve the lives of countless individuals. As a leading public‑sector organization dedicated to health and human services, arenaflex provides essential support to Medicaid and Long‑Term Care programs across the region. Our mission‑driven environment offers stable, rewarding careers for people who thrive on accuracy, efficiency, and compassionate service. If you are looking for a role where your meticulous attention to detail directly impacts the health and well‑being of the community, the Office Technician – MLTC Data Entry position is your gateway to a fulfilling career.

Why Choose arenaflex?

arenaflex is more than a workplace – it’s a community of professionals committed to public service excellence. We invest in our employees with competitive compensation, generous paid time off, robust retirement plans, and continuous learning opportunities. Our culture celebrates diversity, inclusion, and collaboration, ensuring every team member feels valued and empowered to grow.

Core Benefits at a Glance

• Stable Employment: Full‑time, government‑backed position with clear pathways for advancement.
• Paid Time Off: 13 paid holidays, 12 vacation days, and 12 sick days per year – available from day one.
• Retirement Savings: 156% match on retirement contributions, helping you build a secure future.
• Tuition Reimbursement: Financial support for continued education and professional certifications.
• Flexible Scheduling: Options that allow you to balance work responsibilities with personal commitments.
• Inclusive Culture: A workplace that actively promotes diversity, equity, and belonging.

Position Overview – Office Technician (MLTC Data Entry)

The Office Technician serves as the backbone of the Medical and Long‑Term Care (MLTC) claims processing team. You will be responsible for high‑volume data entry, meticulous verification of claim information, and providing responsive support to both internal and external stakeholders. This role demands a blend of technical proficiency, strong communication skills, and the ability to thrive in a fast‑paced environment.

Key Responsibilities

• Enter data from a variety of medical claim forms and arenaflex claim systems with a minimum rate of 8,000 keystrokes per hour while maintaining at least 95% accuracy.
• Identify, correct, and flag errors or inconsistencies in claim submissions to ensure compliance with regulatory standards.
• File, sort, and open incoming mail; manage electronic and paper records using alphabetical and numerical filing systems.
• Perform copying, scanning, and research tasks to support the claims processing workflow.
• Answer inbound calls regarding claim status, client eligibility, and provider payment verification, delivering courteous and accurate information.
• Utilize multiple arenaflex mainframe computers simultaneously to retrieve, update, and verify claim data.
• Collaborate with supervisors and cross‑functional teams to resolve complex data discrepancies and improve overall processing efficiency.
• Maintain confidentiality of sensitive health information in accordance with HIPAA and state regulations.

Essential Qualifications

• High school diploma or equivalent; coursework or training in office administration, clerical support, or customer service is preferred.
• Demonstrated ability to operate personal computers, standard office equipment, and basic software applications.
• Strong written and verbal communication skills, with an emphasis on clear, professional interaction.
• Proven accuracy in data entry and proofreading, with a track record of meeting or exceeding speed and quality benchmarks.
• Ability to work independently while adhering to strict deadlines in a high‑volume environment.

Preferred Qualifications & Experience

• At least one year of customer service experience, preferably in a public‑sector or health‑care setting.
• Familiarity with arenaflex claim processing platforms such as arenaflex, arenaflex, arenaflex, and arenaflex.
• Experience using arenaflex Outlook, arenaflex Word, and arenaflex Excel for document creation, email communication, and data analysis.
• Knowledge of medical terminology and insurance claim workflows.
• Demonstrated ability to handle repetitive tasks without loss of focus or quality.

Skills & Competencies for Success

• Attention to Detail: Ability to spot errors quickly and ensure data integrity.
• Technical Proficiency: Comfortable navigating multiple arenaflex mainframe systems and standard office software.
• Time Management: Efficiently prioritize tasks to meet high‑volume processing targets.
• Customer Service Orientation: Provide empathetic, solution‑focused assistance to callers and internal partners.
• Adaptability: Thrive in a dynamic environment where priorities may shift rapidly.
• Team Collaboration: Work cooperatively with supervisors, peers, and other departments to achieve shared goals.

Career Growth & Development at arenaflex

arenaflex is committed to nurturing talent from within. As an Office Technician, you will have access to a structured learning pathway that includes:

• On‑the‑job training modules covering advanced claim processing techniques.
• Mentorship programs pairing you with seasoned professionals in health administration.
• Opportunities to cross‑train in related departments such as eligibility verification, provider relations, and policy analysis.
• Eligibility for tuition reimbursement to pursue certifications such as Certified Medical Administrative Specialist (CMAS) or related fields.
• Clear promotion tracks leading to senior data analyst, claims supervisor, or administrative manager roles.

Compensation, Perks, and Benefits

While the exact salary will be discussed during the interview process, arenaflex offers a competitive compensation package that includes:

• Base pay aligned with state guidelines and adjusted for experience.
• Comprehensive health, dental, and vision insurance options.
• Life and disability coverage.
• Generous paid holidays, vacation, and sick leave.
• Retirement plan with a 156% employer match.
• Flexible work schedules and potential remote work days where applicable.
• Employee assistance programs, wellness initiatives, and community service opportunities.

Work Environment & Culture

arenaflex fosters a collaborative, inclusive atmosphere where every voice matters. Our offices are equipped with modern workstations, ergonomic furniture, and secure technology infrastructure. We celebrate diversity through employee resource groups, cultural events, and ongoing training that promotes equity and respect.

Team members enjoy:

• Open communication channels with leadership.
• Regular recognition programs that highlight outstanding performance.
• Social gatherings, volunteer days, and wellness challenges that build camaraderie.
• A commitment to work‑life balance, ensuring you have time for family, hobbies, and personal growth.

Application Process

Ready to bring your precision and dedication to arenaflex? Follow these steps to apply:

1. Visit the official arenaflex careers portal and locate the “Office Technician – MLTC Data Entry” posting.
2. Submit your updated resume, a cover letter highlighting relevant experience, and any supporting documentation (e.g., certifications).
3. Complete the online questionnaire that assesses your technical skills and customer‑service aptitude.
4. After submission, you will receive a confirmation email with next‑step instructions.
5. If selected, you will be invited to a virtual interview followed by an on‑site assessment of data‑entry speed and accuracy.

For detailed information about benefits, please visit the arenaflex benefits page at arenaflex Benefits Overview.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Take the Next Step – Apply Today!

If you are motivated by purpose, thrive in a detail‑oriented role, and want to grow your career within a supportive public‑service organization, we encourage you to apply now. Join arenaflex and become part of a team that truly makes a difference in the lives of the community we serve.

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