Remote Customer Service Representative – B2B Support, Order Management, CRM & Chat Specialist at arenaflex

Why arenaflex?

At arenaflex we live by a “work hard, play hard” philosophy that fuels both personal growth and collective success. As a second‑generation, family‑owned leader in protective apparel, we design and manufacture high‑performance gloves, suspenders, and related safety products that keep workers safe across a wide range of industries. Our commitment to quality, innovation, and genuine human connection drives everything we do—from the way we source raw materials to the way we engage with customers worldwide.

When you join arenaflex, you become part of a tight‑knit community that treats every employee, partner, and client as an extended family member. We empower our people to roll up their sleeves, solve problems creatively, and celebrate wins together. If you thrive in an environment where integrity, collaboration, and continuous improvement are more than buzzwords, you’ll feel right at home.

Position Overview

The Remote Customer Service Representative is the front line of arenaflex’s B2B support ecosystem. You will interact with customers via phone, email, and live chat, ensuring each interaction is handled with precision, empathy, and speed. Your role is pivotal in processing orders, resolving issues, and maintaining accurate records in our CRM and ERP platforms. This full‑time, hourly position offers the flexibility of remote work while keeping you closely connected to our dynamic sales and operations teams.

Key Responsibilities

• Customer Interaction: Respond to inbound and outbound inquiries through phone, email, and online chat, delivering a consistently outstanding experience.
• Order Management: Accurately collect, enter, and verify product orders, ensuring seamless flow from customer request to internal sales fulfillment.
• Issue Resolution: Diagnose and resolve customer concerns, escalating when necessary, and documenting resolutions for future reference.
• CRM Maintenance: Keep customer records up‑to‑date in our CRM system, tracking communication history, order status, and service tickets.
• Collaboration: Partner with internal sales, logistics, and product teams to confirm order accuracy, inventory availability, and delivery timelines.
• Process Improvement: Provide feedback on recurring issues, suggest enhancements to workflows, and contribute to ongoing service‑excellence initiatives.
• Project Support: Assist with special projects, trade‑show logistics, and occasional data‑entry tasks that support broader business objectives.
• Compliance & Documentation: Follow arenaflex’s policies for data privacy, record‑keeping, and regulatory compliance in all customer interactions.

Essential Qualifications

• Education: Associate degree (AA) or equivalent from a two‑year college, technical school, or comparable work experience.
• Experience: Minimum of 2 years proven B2B customer service experience, preferably in a manufacturing or distribution environment.
• Technical Proficiency: Strong command of Microsoft Office Suite; ability to quickly learn new software platforms, including CRM, ERP, and warehouse management systems.
• Communication Skills: Excellent verbal and written communication, active listening, and meticulous attention to detail.
• Service Mindset: Demonstrated ability to stay calm, professional, and solution‑focused in fast‑paced, high‑volume settings.

Preferred Qualifications

• Hands‑on experience with Zendesk, Asana, or similar ticketing and project‑management tools.
• Familiarity with ERP systems such as NetSuite, SAP, or Microsoft Dynamics.
• Previous exposure to order‑entry processes, inventory tracking, or supply‑chain coordination.
• Experience working remotely with self‑discipline and strong time‑management skills.

Core Skills & Competencies

• Problem Solving: Ability to analyze customer issues, identify root causes, and implement effective solutions.
• Multitasking: Manage multiple communication channels simultaneously while maintaining accuracy.
• Team Collaboration: Build and sustain productive relationships with internal teams and external partners.
• Adaptability: Stay current with evolving customer‑service trends and incorporate feedback into daily practice.
• Data Navigation: Efficiently retrieve and interpret information from various sources to support customers.
• Professionalism: Represent arenaflex with integrity, courtesy, and a positive attitude at all times.

Career Growth & Development

arenaflex invests heavily in the professional development of its employees. As a Remote Customer Service Representative, you will have access to:

• Ongoing training programs, including product knowledge, advanced CRM usage, and soft‑skill workshops.
• Mentorship opportunities with senior leaders in sales, operations, and customer experience.
• Clear pathways to advance into senior support roles, team lead positions, or cross‑functional careers such as sales, account management, or operations analysis.
• Quarterly strategic planning sessions where every employee contributes ideas that shape the company’s future.
• Funding for certifications or courses that enhance your skill set (e.g., Certified Customer Service Professional, CRM certifications).

Work Environment & Culture

While the role is remote, arenaflex fosters a collaborative, inclusive culture that mirrors the energy of our physical office in Portland, OR. You will be equipped with the tools you need to succeed—company‑provided laptop, headset, and access to a secure VPN. Regular virtual team huddles, monthly all‑hands meetings, and optional in‑person gatherings keep you connected to the broader arenaflex family.

Our culture is built on four pillars:

• Integrity: We hold ourselves accountable to the highest ethical standards.
• Innovation: We encourage creative thinking and continuous improvement.
• Community: We support each other through open‑book management and shared decision‑making.
• Well‑Being: We promote work‑life balance with flexible schedules, wellness resources, and paid volunteer days.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage starting at $20.00 per hour, with performance‑based incentives and regular salary reviews. Our comprehensive benefits package includes:

• Medical, dental, and vision insurance plans with employer contributions.
• 401(k) retirement savings plan with company match.
• Paid time off (PTO), paid holidays, and flexible scheduling to accommodate personal needs.
• Remote‑work stipend for home office setup and internet expenses.
• Commuter bus passes for those who choose to work from our Portland office.
• Professional development assistance, including tuition reimbursement and access to online learning platforms.
• Employee discounts on arenaflex products and partner retailer offers.
• Tickets to local sporting events, team‑building outings, and quarterly celebration events.
• Paid volunteer opportunities that allow you to give back to the community.

Physical & Travel Requirements

This role is primarily sedentary, requiring extensive talking, listening, and typing. Occasionally, you may need to assist with trade‑show setup or teardown, which could involve lifting up to 50 pounds. Travel is minimal—only occasional overnight trips for team meetings or company events.

Application Process

If you are ready to bring your customer‑service expertise to a forward‑thinking, family‑oriented organization, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re a perfect fit for arenaflex’s remote team. Our hiring team reviews applications on a rolling basis, so early submission is encouraged.

Join arenaflex today and become part of a legacy of quality, integrity, and exceptional service.

Apply Now – Start Your Journey with arenaflex!