Technical Program Officer, Clinical Systems
Technical Program Officer, Clinical & Systems About MiracleFeet MiracleFeet is a global nonprofit working to eliminate one of the leading causes of physical disability worldwide. Over two million children live with the severe consequences of untreated clubfoot, and at least 175,000 more babies are born with this condition every year. Thanks to a non-surgical solution called the Ponseti method, 95 percent of cases can be fully treated for less than $500. Since 2010, MiracleFeet’s proven, scalable model is supported by a suite of custom measurement and evaluation tools developed with our partners. To date, MiracleFeet has delivered quality clubfoot treatment to more than 127,000 children in 555clinics in 38 countries across Sub-Saharan Africa, Latin America, Asia, and the Middle East and North Africa. We invite you to learn more about our unique model and our impact here. Still, today fewer than one in five children has access to treatment. Our Team: Culture Join our movement to work toward a world where all children born with clubfoot realize their rights to quality treatment. We are in it to end it! Our global team is made up of health professionals, social entrepreneurs, project managers, data nerds, innovators, and activists. In accordance with our values, we strive to create a collaborative, collegial, and respectful environment to ensure all staff feel valued, included, and appreciated. In all facets of our work, we celebrate creative thinking and problem-solving.
Summary
The Technical Program Officer, Clinical & Systems is a cross-functional role focused on strengthening clinical quality, workforce capacity, data systems, and continuous quality improvement across MiracleFeet’s global partner network. Working closely with implementing partners, healthcare providers, Medical Champions, and MiracleFeet’s Technical and Digital Systems teams, this position will support the delivery of high-quality clubfoot treatment (the Ponseti method) while strengthening the use of digital systems and data for program improvement. This role does not provide direct clinical services. Rather, it supports partner organizations and healthcare providers to improve treatment quality, strengthen clinical and digital systems, build local capacity, and promote data-driven decision making. The Technical Program Officer, Clinical and Systems position is particularly suited for candidates with a combination of clinical, public health, rehabilitation, quality improvement, and digital health systems experience. The position reports to MiracleFeet’s Technical Director and works closely with the Nigeria Program Manager, Digital Systems Team, Monitoring & Evaluation Team, Medical Champions, and implementing partners to strengthen treatment quality, data quality, and overall program performance. This is a full-time, remote position, based in Nigeria. Essential Functions Clinical Excellence & Program Quality Support partner organizations and treatment providers to strengthen clinical quality assurance systems across supported treatment sites through regular review and analysis of clinical KPIs and performance data Identify treatment quality gaps and work with partners to design targeted improvement strategies at country level Monitor implementation of clinical quality improvement standards and track progress against performance indicators Support clinical case reviews, peer-learning exchanges, and continuous learning initiatives among providers Contribute to strengthening clinical data systems and ensuring data-informed decision-making Engage with Medical Champions and technical advisory groups to promote adherence to the Ponseti treatment standards and best practices Support the development and dissemination of clinical guidance, tools and quality improvement resources Support routine review of treatment quality indicators, identify performance gaps, and work with providers and partners to implement corrective actions and quality improvement plans Conduct detailed reviews of clinical performance data and treatment outcomes to identify trends, root causes of quality concerns, and opportunities for continuous improvement Digital Health Systems & Data Quality Support effective adoption and utilization of digital health and program management systems across partner organizations Monitor and validate data in platforms (e.g., CommCare, Salesforce), ensuring completeness, accuracy, and timeliness Track system usage and follow up with partners to improve engagement and compliance Promote data use through dashboards, performance reviews and reporting to strengthen program and clinical outcomes Generate analysis and insights to support quality improvement, operational planning, and program performance management Support reporting needs across partners, ministries of health, and internal stakeholders Conduct routine data quality reviews and validation exercises to identify discrepancies, strengthen data integrity, and improve confidence in clinical and program performance reporting Work with treatment providers and implementing partners to establish systems for ongoing data verification, correction, and continuous data quality improvement Workforce Development & Capacity Strengthening Develop and deliver training on both clinical practices and digital tools (e.g., CAST, Salesforce, data use) Strengthen the capacity of partner organizations to independently deliver training, mentorship, and supportive supervision Support onboarding of new treatment centers and healthcare providers Coordinate and support clinical mentorship and technical training initiatives Strengthen local trainer networks and contribute to long-term workforce development strategies Maintain and improve standardized training curricula and learning materials Provide ongoing mentorship and supportive supervision to treatment providers and trainers to strengthen clinical competence, adherence to Ponseti standards, and effective use of digital systems Support providers to interpret and use clinical and program data to improve service delivery, treatment outcomes, and program performance Technical Support & Systems Administration Provide technical guidance to partners on the use of clinical and digital systems Provide front-line technical support, troubleshoot issues, and escalate complex system challenges Manage and track support requests through a ticketing system (e.g., Jira) Support procurement, distribution, and management of devices used in program delivery Contribute to the development of user guides, job aids, and technical support resources Knowledge Building & Continuous Improvement Document lessons learned, best practices, and program outcomes for internal and external audiences Contribute to research, case studies, presentations, learning products, and technical publications Participate in product development cycles and recommend system enhancements Represent the organization in technical forums, trainings, and conferences as appropriate while promoting partner visibility and leadership Partner & Stakeholder Engagement Build strong relationships with MiracleFeet’s global Technical, Monitoring & Evaluation, and Digital Systems teams to facilitate learning, knowledge exchange, and adoption of best practices across countries Support collaboration with implementing partners, Medical Champions, healthcare providers, and relevant technical stakeholders to strengthen clinical quality, data quality, and program performance Provide technical assistance and support to partners across both clinical and digital domains Facilitate cross-team collaboration between clinical, program, and product teams Note: The above statements are intended to describe the general nature and level of work to be performed by the individual in this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. Employees may have other duties assigned at any time.
Minimum Qualifications
Bachelor’s degree or higher in Medicine (MBBS), Physiotherapy, Occupational Therapy, Rehabilitation Sciences, Orthotics & Prosthetics, or another relevant clinical discipline required. Additional training or experience in Public Health, Health Systems Strengthening, Quality Improvement, Digital Health, or Program Management strongly preferred. Formal Ponseti training and experience providing or supporting clubfoot treatment strongly preferred Minimum of 5-7 years of progressively responsible experience across clinical practice, public health programs, health systems strengthening, quality improvement, rehabilitation services, digital health, or international development. Experience in clinical service delivery, program implementation, data systems, monitoring and evaluation, or digital health platforms Experience supporting rehabilitation, orthopedic, disability inclusion, assistive technology, maternal and child health, or child health programs Experience working with teaching hospitals, orthopedic hospitals, rehabilitation centers, tertiary healthcare facilities, or similar clinical settings Experience working across multiple states in Nigeria and collaborating with diverse stakeholders, including global or cross-cultural teams Fluency in English required; additional local or international languages are an asset. Ability to travel domestically within Nigeria and internationally up to 25–30% of the time Knowledge, Skills and Abilities Strong understanding of clinical quality improvement, health service delivery, rehabilitation services, disability-inclusive programming, and health workforce development Demonstrated ability to deliver high-quality training, mentorship, and technical guidance to clinicians and healthcare professionals in both in-person and virtual settings Strong analytical, problem-solving, and data interpretation skills, with the ability to translate clinical, operational, and digital systems data into practical quality improvement actions Ability to balance attention to detail with strategic and programmatic thinking to identify and address systemic performance challenges Experience with digital health, mHealth, data visualization, reporting, and performance monitoring systems Proficiency in Excel and experience with digital platforms such as CommCare or other mobile data, Salesforce or similar CRM platforms Strong interpersonal, communication, stakeholder engagement, and relationship-building skills Ability to work effectively in fast-paced, cross-cultural environments with a high degree of initiative, adaptability, and autonomy Salary/Benefits Salary commensurate with experience and qualification. MiracleFeet will offer paid time off including upto national holidays applicable to Nigeria. Travel insurance for approved work-related global travel. The position is on a contract basis and fully remote work arrangement based in Nigeria. MiracleFeet will not be offering a US-based employment contract. Applicants must already reside and have appropriate work permit to work in Nigeria. Please note that MiracleFeet is unable to sponsor employment visas. To Apply Please submit your detailed cover letter and resume (in English) here. Once you submit your application, you should receive a notification confirming your materials were received. We also recommend you add [email protected] to your contact list to ensure delivery of all correspondence from us. Please, no phone calls. Applications will be accepted until the position is filled. The anticipated start date for this role is July 2026. Encouraging Applicants of All Backgrounds MiracleFeet is an equal opportunity employer and encourages applications from candidates of all backgrounds. MiracleFeet is committed to equity, inclusion, and safeguarding children. All staff are expected to uphold MiracleFeet’s organizational values and actively contribute to a safe, respectful, and inclusive work environment. MiracleFeet is proud of our organizational values of collaboration, ambition, integrity, and justice, and expect staff to demonstrate these values in all behaviors and professional interactions. Please watch our mission video: https://www.miraclefeet.org/videos/miraclefeets-mission For additional information, refer to our website: www.miraclefeet.org. Apply To This Job