Senior Implementation Services Manager

The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients. You will be responsible for the initiation, progression and completion of all project planning aspects, working with key stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will plan the implementation, working with LawVu department leads and the client, to prioritize, plan and track implementation milestones and task dependencies throughout the project lifecycle. Using your consultative, advisory and negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery and realisation of each client’s most critical and agreed project outcomes. Key Responsibilities… Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working Identify, help and nurture client-side project advocates and blockers where necessary Set up new client accounts, including configuration as required Feedback end-user experiences to the product team and customer success Handoff implemented customers to Customer Success Management Skills and Experience… 5 + years previous experience in a senior project or change management role Expert knowledge and understanding of the legal industry Strong time management and organisational skills, and the ability to multitask Excellent listening, negotiation and presentation skills Excellent verbal and written communications skills What sets us apart: Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare.. the list goes on! Health insurance cover Extended paid parental leave Extra paid day off on your birthday Share options so you can have a piece of the pie Home office allowance set up for remote employees Why LawVu? At LawVu we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer the opportunity to get onboard a growth company early and the opportunity to participate in LawVu’s success through our incentive scheme. LawVu has rapidly expanding offices and our work environment encourages continuous improvement and future career development. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to better understand and serve customers and innovate successfully. From the moment you join, you’ll feel welcome and supported to do the best work of your life. Our team is only as strong as the culture it is built upon. Our core values are: Inspire and Delight We take pride in what we do and go the extra mile to create experiences that inspire and delight our customers. Move Swiftly We do what we say we will do, moving fast to get the right things done to make an impact. Dig Deeper No challenge is too big. With courage we embrace the challenge, learn from our mistakes and share the knowledge Take Ownership With every decision and behaviour, however big or small, we take ownership of it's impact on our business. Back yourself. Back others We strive to be supportive, honest people who respect each other and build a high level of trust to perform as a winning team. Bring your Woo Woo is what energises us, brings us joy and makes us unique. We seek to create a safe environment that fosters bringing your whole self so you can thrive. We are constantly working towards making LawVu one of the best places to work, for everyone. LawVu is committed to providing equality of opportunity, valuing diversity and promoting a culture of inclusion. We will ensure this by fostering a workplace where people feel safe to be themselves, are able to do the best work of their lives and fulfil their potential. We believe by bringing together our diversity of thoughts and backgrounds, we will develop a world class product for the equally diverse customers we serve. We make hiring decisions based on your experience, skills and passion. If you would like to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know. Apply To This Job