[Remote] Customer Support Freelancer
Note: The job is a remote job and is open to candidates in USA. FireGroup Technology is a company that builds world-class SaaS products impacting e-commerce globally. They are seeking a Customer Support Freelancer to handle customer inquiries, troubleshoot issues, and gather feedback to enhance their services.
Responsibilities
- Handle and resolve customer inquiries via email, live chat. Facebook, or other online channels, remote meeting
- Obtain and evaluate all relevant information, test and troubleshoot issues to determine a solution (training or technical fix)
- Contact customers to receive positive feedback and convert into online reviews and testimonials
- Direct requests and unresolved issues to the designated resource (mentor/Technical Support/Testers) and follow-up until issues have been resolved completely or a workaround is provided
Skills
- Student at 1st-3rd year from any college/university
- An enthusiastic, energetic, detail oriented and proactive person who works well in a fast-paced, dynamic team environment
- Eager to learn about technology products
- Interpersonal, listening skills
- Strong English written/verbal communication skills
- Data collection and ordering
- Stress tolerance
- Able to work remotely and rotation per shift (4 hours each), with at least 5 shifts/week during day/night time, weekends and holidays
Benefits
- Have opportunity to work with overseas clients, mostly US, Canada and European countries.
- Join the dynamic, young and friendly projects team who will happily assist you.
- Attend products/troubleshooting training before working with clients directly.
- Practice and improve soft skill, communication skill, and a chance to be full-time FireGroup employee in the future.
- Performance-based review salary every year.
Company Overview