[Remote] Sales Operations & Growth Enablement Manager
Note: The job is a remote job and is open to candidates in USA. SERHANT. is the most followed real estate brand in the world, calibrated for the marketplace of tomorrow. The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department, responsible for driving accountability, CRM ownership, reporting, performance analytics, and operational excellence.
Responsibilities
- Serve as the primary owner and administrator of the Growth Department CRM
- Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements
- Monitor CRM adoption, compliance, and data integrity across the department
- Develop dashboards and reporting that provide visibility into team activity and performance
- Conduct regular CRM audits to ensure accuracy and completeness of data
- Identify opportunities to improve CRM processes and automation
- Create and maintain CRM training materials, SOPs, and best practices
- Train, onboard, and support all users on CRM functionality and processes
- Partner with leadership to evolve the CRM as the department grows and expands into new markets
- Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners
- Produce weekly, monthly, quarterly, and annual performance reports
- Track and analyze key recruiting and growth metrics including: identify trends, opportunities, bottlenecks, and areas for improvement
- Provide actionable insights and coaching recommendations based on performance data
- Build scorecards, dashboards, and forecasting tools for leadership and team members
- Maintain department KPI tracking and forecasting models
- Create PowerPoint presentations and supporting materials for: Team Meetings, Leadership Meetings, Recruiting Trainings, Market Launches, Strategic Planning Sessions
- Assist leaders in creating professional, executive-level presentations
- Prepare agendas, supporting documents, and post-meeting action items
- Monitor team performance against established benchmarks and goals
- Generate accountability scorecards and performance reports
- Identify coaching opportunities and performance gaps
- Support leadership in driving consistency, accountability, and execution
- Maintain visibility into team activity levels and KPI attainment
- Identify operational inefficiencies and implement solutions
- Document and maintain departmental processes and standard operating procedures
- Assist with implementation of new technology and systems
- Support onboarding and training for new team members
- Lead special projects related to recruiting growth, market expansion, and operational excellence
- Facilitate onboarding calendar
- Prepare all new hire documents
- Deliver 30-60-90 day
- Support driving to production
Skills
- 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role
- Experience owning and administering CRM platforms
- Advanced Microsoft Excel and PowerPoint skills
- Experience supporting recruiting, sales, or growth organizations
- Experience building reporting infrastructure from the ground up
- Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools
- Excellent project management and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and presentation skills
- High attention to detail and commitment to accuracy
- Strong reporting, analytics, and dashboard-building capabilities
- Real estate industry experience, preferred but not required
Company Overview