Customer Success Manager

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs. What you will do at Skan: • Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ?and consulting • Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey?. • Report and track all CS metrics in the tool... and keep information upto date • Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ? • Understand customer landscape, problem space, value based metrics and align with Skan capabilities? • Build relationships across business owners, technology leaders and vendor management? • Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion? • Build and share customer case studies ?, project learnings and radiate within other teams • Gather Intelligence on customer initiatives, priorities, and Leadership directions • Renewals in partnership with Sales • Usage of licenses (in Production) • Provide Executive briefings and status updates • Program governance: QBRs, Reports, and Risk Management • Organizing customer onboarding, change management and training/certification • Organizing workshops and industry practices Need to have: • Bachelor’s Degree • 6+ years of professional experience preferably in a customer-facing role • Consulting experience working in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics • Leadership skills and an ability to coordinate and collaborate with engineering and product teams • Strong project management skills • 2+ year’s experience in the banking and financial segment Nice to have: • Strong interpersonal skills • Strong organization and presentation skills • A propensity for relationship-building • Professional experience in Financial Services and/or Insurance • Knowledge and certification of Six Sigma principles Apply Job!