[Remote] Clinical Implementation Specialist

Note: The job is a remote job and is open to candidates in USA. Commure is building the AI Operating System for healthcare, aiming to transform the administrative burden in the industry. The Clinical Implementation Specialist will drive the implementation and adoption of Commure's product suite across enterprise healthcare clients, ensuring smooth onboarding and managing strategic client relationships.

Responsibilities

• Drive activation projects for new strategic clients, from kickoff to go-live and steady state
• Define and standardize implementation methodologies and best practices across the organization
• Develop and execute comprehensive implementation plans aligned with client objectives and timelines
• Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
• Configure and customize Commure solutions to meet specific client requirements and workflows
• Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
• Create and maintain data pipelines and analytics workflows to monitor implementation progress
• Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
• Design and deliver training programs for various user groups (providers, staff, administrators)
• Establish and track key performance indicators (KPIs) to measure implementation success
• Build automated reporting solutions to track implementation progress and success metrics
• Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
• Create and maintain implementation documentation, best practices, and process improvements
• Collaborate with Product and Engineering teams to resolve technical issues during implementation
• Drive continuous improvement of implementation processes based on metrics and feedback

Skills

• Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
• 3+ years of experience in SaaS technology, healthcare technology or a similar role
• Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
• Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
• Superior communication and presentation skills, particularly with stakeholders
• Experience with change management and stakeholder engagement at enterprise scale
• Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement
• Experience with AI/ML technologies in healthcare
• Strong understanding of healthcare workflows and EHR systems (especially Epic)
• Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
• Ability to write and understand basic JavaScript/SQL for customizing implementations
• Background in clinical documentation or medical scribing

Benefits

• Offers Equity
• This role is entirely remote-based with travel requirements up to 50%

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