[Remote] National Account Manager

Note: The job is a remote job and is open to candidates in USA. Allied Solutions LLC is a company focused on enhancing client experiences and profitability. The National Account Manager will lead the management of high-value national accounts, ensuring service delivery and operational performance while building long-term client relationships.

Responsibilities

• Monitor key performance indicators across assigned national accounts and take action to improve service, financial, and operational outcomes
• Oversee core program activities including tracking, notice activity, billing and file exchanges, premiums, refunds, claims, and recovery performance
• Identify risks related to compliance, client experience, and program execution, and partner across teams to resolve issues quickly and effectively
• Ensure programs operate within established KPIs, contractual expectations, and regulatory requirements
• Support newly transitioned top-tier accounts during early production to stabilize performance and maximize profitability
• Serve as the primary point of contact for escalations, service issues, and performance gaps across assigned accounts
• Assess root causes, develop action plans, and drive remediation efforts to restore service levels and protect the client experience
• Maintain a strong working knowledge of contracts, service level agreements, and program requirements to ensure obligations are met
• Create and manage client scorecards, remediation plans, and service reporting to track progress and communicate outcomes
• Escalate material risks and unresolved issues to leadership and appropriate internal partners in a timely manner
• Lead regular client touchpoints, including monthly, quarterly, and ad hoc business reviews, with clear agendas, follow-up actions, and documented outcomes
• Build trusted relationships with client stakeholders and communicate proactively on performance, risks, opportunities, and service enhancements
• Partner with internal teams to support retention, improve client satisfaction, and identify opportunities for account growth
• Maintain accurate, timely documentation of client interactions, action items, and performance updates in required systems and shared resources
• Prepare and deliver polished client-facing presentations and business updates as needed
• Deliver Mastery Level Client Training and ongoing Program and Communication support
• Responsible for the delivery, training, and mentoring of Tier 1 Account Management teammates

Skills

• Bachelor's degree or equivalent combination of education and experience preferred
• 5–7 years of relevant experience in account management, client service, operations, or a related field preferred
• Experience supporting or managing large, complex, or national accounts strongly preferred
• Strong written, verbal, and presentation skills, with the ability to communicate effectively with clients and senior leaders
• Demonstrated ability to manage multiple priorities, solve problems proactively, and drive results across cross-functional teams

Benefits

• Medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• Three weeks PTO by the end of the first year
• Career growth opportunities for employees of all levels

Company Overview