[Remote] Senior Product Manager

Note: The job is a remote job and is open to candidates in USA. Hiya is focused on making business calls more trusted and effective. The Senior Product Manager will help grow and improve Hiya’s enterprise products for trusted business calling, leading product initiatives and collaborating with various teams to enhance customer engagement and product performance.

Responsibilities

• Build a deep understanding of how SMB and enterprise customers use voice to reach their customers, including their business goals, calling workflows, operational constraints, technical environments, and success metrics
• Identify and prioritize product opportunities that improve customer activation, adoption, retention, expansion, engagement, trust, and measurable business outcomes
• Lead product initiatives from discovery through launch and iteration, including problem definition, requirements, prioritization, rollout, measurement, and improvement
• Partner closely with engineering teams, engineering managers, design, data, sales, customer success, operations, marketing, and business development to ship high-quality products
• Translate complex customer, technical, and ecosystem topics into clear product strategy, product briefs, requirements, tradeoff analyses, and executive-ready materials
• Use customer feedback, product usage data, sales and customer success signals, and market insights to identify improvement opportunities
• Contribute to product positioning, launch readiness, sales enablement, and go-to-market planning for new capabilities
• Use AI tools to accelerate customer research, synthesis, analysis, prototyping, documentation, experimentation, and product decision-making
• Go around corners and beyond functional boundaries when needed to understand the real problem, unblock progress, and own the business outcome

Skills

• Product management experience, or equivalent experience building and scaling customer-facing technology products
• Experience with enterprise SaaS, SMB products, B2B platforms, business calling platforms, communications technology, customer engagement, growth, analytics, or similarly complex product areas
• Strong customer discovery skills and the ability to connect customer needs to product direction and business outcomes
• Commercial judgment, including the ability to evaluate tradeoffs across customer value, revenue impact, technical feasibility, operational complexity, and speed to market
• Strong analytical skills, including the ability to define success metrics, interpret product and business data, and communicate insights clearly
• Ability to work effectively with engineering teams and engineering managers to define scope, sequence work, make tradeoffs, and ship products
• Strong written and verbal communication skills, especially the ability to explain complex topics clearly to mixed technical and business audiences
• High agency, strong ownership, comfort with ambiguity, and willingness to work across boundaries to deliver outcomes
• Comfort using AI tools to improve the speed and quality of product work
• Experience with enterprise SaaS growth, customer success, customer onboarding, retention, expansion, or monetization
• Experience with products used by sales, marketing, contact center, support, operations, or customer engagement teams
• Experience in telecom, communications, business calling platforms, voice products, contact center technology, or growth products
• Familiarity with the telephony ecosystem, business calling workflows, phone number management, call routing, carrier/OEM dynamics, or communication APIs
• Startup, founder, or entrepreneurial experience where you had to create structure, make tradeoffs, and deliver business results with limited support

Benefits

• Equity Compensation: ownership aligned with your impact and the company's growth
• Employer-sponsored Insurance
• Medical, dental, and vision (PPO & HDHP); 50% dependent coverage
• Health, flexible spending, and dependent care accounts
• Life, AD&D, and accident coverage, with company-paid life and long-term disability
• 401(k) with 3% company match (via Fidelity)
• Flexible vacation policy and paid company holidays
• Paid parental leave
• Work-from-home equipment stipend
• $1,000 annually to invest in your learning and growth
• $1,000/year in charitable donation matching
• Team lunch 2x per week

Company Overview

Company H1B Sponsorship