[Remote] Vice President / Senior Vice President, Operations - Remote

Note: The job is a remote job and is open to candidates in USA. Tia is building a new model of healthcare for women, integrating various health services to improve patient outcomes and experiences. The Vice President/Senior Vice President of Operations will be responsible for scaling Tia's clinical business, leading operations across multiple sites, and ensuring high-quality patient and provider experiences.

Responsibilities

• Lead day-to-day and long-term operations across Tia’s brick-and-mortar clinics, virtual care model, markets, and service lines to achieve access, volume, quality, patient experience, and EBITDA goals
• Help build the foundational operating infrastructure needed to scale a multi-state, multi-site clinical business, including consistent processes, performance rhythms, accountability structures, and operational standards across both in-person and virtual care
• Translate strategic priorities into clear operating plans, including scheduling models, visit templates, staffing plans, workflows, and performance expectations
• Build scalable operating models that improve access, efficiency, quality, and margin without compromising the patient or provider experience
• Drive cross-functional execution across Clinical, Product, Marketing, Finance, RCM, and People
• Establish operating standards, performance baselines, and accountability mechanisms across markets and clinical operations teams
• Maintain a real-time view of business performance across membership, visit volume, utilization, staffing, throughput, patient experience, and unit economics
• Lead weekly business reviews, monthly operating reports, quarterly planning, and regular performance check-ins
• Identify operational risks, diagnose root causes, escalate with clear recommendations, and lead teams toward resolution
• Anticipate operational needs 6 to 12 months ahead, including capacity constraints, staffing needs, payer shifts, workflow redesign, and throughput challenges
• Build, test, and refine operating models that support growth, quality, and financial performance
• Drive continuous improvement by simplifying processes, eliminating waste, and scaling best practices across markets
• Lead and develop operational leaders and teams, setting clear expectations, building accountability, and ensuring strong execution across day-to-day operations and high-priority initiatives
• Own operational performance across markets and care modalities, including access, scheduling, staffing, workflows, throughput, KPIs, patient experience, provider experience, and business performance
• Step into the details when needed, including reviewing schedules, auditing workflows, evaluating capacity, identifying bottlenecks, refining KPIs, and pressure-testing assumptions
• Lead through influence with clinicians and clinical leaders, building trust, communicating clearly, and aligning stakeholders around shared goals, even when clinicians do not directly report into Operations
• Partner closely with clinical dyad leaders to translate clinical priorities into executable operating plans that support quality, care consistency, provider experience, patient experience, and financial performance
• Build strong partnerships with market teams, clinical leaders, and corporate functions to ensure consistent, high-quality execution across both virtual and brick-and-mortar care delivery
• Represent Operations with clarity and authority in executive, cross-functional, and Board-facing conversations

Skills

• 12+ years of healthcare operations leadership experience, including scaled ownership across multiple sites, markets, or regions
• Deep experience leading virtual care, ambulatory, primary care, women's health, multispecialty, brick-and-mortar, or hybrid care operations at scale
• Strong understanding of outpatient economics, including visit throughput, provider templates, care team workflows, staffing models, utilization, revenue performance, cost structure, and margin
• Proven ability to improve access, quality, patient experience, provider experience, operational efficiency, revenue performance, and margin
• Strong operational design skills, with experience building scalable workflows, dashboards, performance systems, operating rhythms, and accountability mechanisms
• Highly analytical and data-driven, with strong Excel fluency required; SQL and BI tools preferred
• Executive presence and clear communication, with experience partnering with C-suite leaders, founders, investors, and/or Boards
• Ability to influence cross-functionally, hold teams accountable, and build trust with clinical and corporate leaders
• Comfort operating in a high-growth, high-ambiguity, high-expectation healthcare environment
• Strong patient-centered mindset, with a belief that better operations should improve outcomes, not just margins
• SQL and BI tools preferred

Benefits

• Cash bonus of up to 30%
• Meaningful equity stake in the company
• Unlimited vacation
• Free Tia membership
• Competitive stock option package
• $300 one-time work-from-home stipend
• $50/month phone and internet reimbursement
• Medical, dental, and vision benefits
• 401(k) program
• Top-of-the-line 13" MacBook Pro
• Travel stipend for team off-sites

Company Overview