[Remote] ServiceNow HR Senior Project Manager
Note: The job is a remote job and is open to candidates in USA. Stridepath Consulting is seeking a Senior Project Manager to drive the delivery of large, complex ServiceNow projects. This role involves overseeing multiple workstreams, managing risks, mentoring junior project managers, and supporting pre-sales activities.
Responsibilities
- Oversee large, complex projects or multiple concurrent engagements
- Ensure smooth Sales-to-Delivery transitions and team onboarding
- Develop and deliver kickoff presentations with partners and executive-level clients
- Lead and advise clients through Change Control and scope management
- Serve as a trusted advisor, ensuring alignment, transparency, and trust in all communications
- Analyze CSAT trends to identify systemic issues and recommend improvements
- Facilitate weekly status meetings, reporting on scope, budget, risks, and issues
- Lead agile ceremonies across projects to drive organizational agility
- Ensure timely completion of stage sign-offs in alignment with NOW Create and SDM methodology
- Maintain weekly PSA updates and manage complex resource scheduling
- Lead operational readiness planning, including deployment and best practices
- Proactively assess risks, anticipate challenges, and resolve issues to limit escalation
- Advise clients on ServiceNow capabilities and leading practices
- Mentor Associate and Project Managers
- Participate in pre-sales activities to represent project management expertise
- Support Project Delivery Team initiatives to improve tools and processes
- Collaborate with OCM and consulting leaders on internal initiatives
Skills
- 5+ years of Professional Services Experience
- 4+ years of ServiceNow Experience
- ServiceNow CSA Certification
- ServiceNow CIS–HR Certification
- ServiceNow HRSD Professional Suite
- Industry Project Management Certification (e.g., PMP, ScrumMaster)
Company Overview