[Remote] Staff AI Transformation Program Manager

Note: The job is a remote job and is open to candidates in USA. Omada Health is on a mission to inspire and engage people in lifelong health. They are seeking a Staff AI Transformation Program Manager who will lead enterprise-wide AI-focused business process transformation initiatives to improve operational scalability and efficiency across the organization.

Responsibilities

• Own and operate Omada’s AI Transformation and Business Process Excellence program, including governance models, intake processes, prioritization frameworks, executive reporting, and delivery oversight
• Lead complex cross-functional initiatives focused on improving operational scalability, reducing friction, strengthening governance, and optimizing business workflows across the organization
• Design and manage structured intake and prioritization processes for operational improvement initiatives, including evaluation frameworks based on business impact, complexity, effort, strategic alignment, and operational risk
• Maintain and govern a portfolio of concurrent transformation initiatives, balancing tactical operational improvements with larger multi-quarter strategic programs
• Define and manage program structures including project charters, milestones, dependencies, RAID logs, stakeholder communication plans, executive updates, and success metrics
• Lead initiatives through the full lifecycle including discovery, current-state analysis, future-state design, implementation planning, rollout, adoption, and post-implementation optimization
• Establish and maintain operational governance cadences with stakeholders and executive sponsors to ensure alignment, transparency, accountability, and prioritization
• Drive consistent operational execution standards across transformation initiatives, ensuring projects are well-scoped, measurable, documented, and aligned with business objectives
• Develop scalable frameworks, templates, standards, and operating models that improve the maturity and repeatability of process improvement efforts across the organization
• Provide regular executive-level reporting on initiative progress, risks, dependencies, operational metrics, and realized business outcomes
• Lead end-to-end discovery, documentation, analysis, and redesign of internal business processes across operational, technical, and corporate functions throughout the organization
• Facilitate workshops and working sessions with stakeholders, SMEs, and operational teams to document current-state (“as-is”) workflows and design scalable future-state (“to-be”) operational models
• Develop and maintain process documentation including BPMN workflows, swimlane diagrams, SOPs, RACI matrices, value stream maps, process narratives, and operational controls documentation
• Identify operational inefficiencies, process bottlenecks, manual work, handoff failures, duplicate efforts, and governance gaps, recommending pragmatic and scalable solutions
• Serve as a consultative partner to functional leaders, helping teams improve operational maturity, scalability, accountability, and execution consistency
• Establish and maintain a governed enterprise process repository with standardized naming conventions, version control, and documentation practices
• Partner closely with IT, Security, Automation, and Systems teams to translate operational redesign efforts into scalable workflow automation and systems enablement opportunities
• Support operational readiness and change management activities including communications, stakeholder alignment, documentation, training, rollout coordination, and adoption support
• Promote a culture of operational excellence and continuous improvement across the organization through repeatable methodologies and collaborative partnership
• Coach and guide stakeholders on process management best practices, operational governance, and scalable workflow design approaches
• Build and mature Omada’s Process Analytics capability, establishing operational KPIs, SLAs, governance metrics, and benefits-realization frameworks for transformation initiatives
• Develop operational dashboards and reporting that provide visibility into process performance, cycle times, throughput, automation rates, error trends, operational bottlenecks, and service efficiency metrics
• Establish measurable pre-implementation baselines and quantify post-implementation operational improvements through analytics-driven reporting
• Apply data analysis and process mining methodologies to identify inefficiencies, workflow deviations, operational trends, and optimization opportunities
• Partner with Data, Analytics, and Systems teams to improve operational telemetry, reporting reliability, and visibility into enterprise workflows
• Use operational data and analytics to support prioritization decisions, helping ensure initiatives are aligned to measurable business impact
• Present operational insights and executive-ready reporting to stakeholders and leadership teams in a clear, concise, and actionable manner
• Partner closely with leaders and teams across the organization to support scalable operational growth, improve execution consistency, and drive operational transformation initiatives
• Serve as a trusted operational partner to stakeholders, helping translate business priorities and operational pain points into structured transformation initiatives
• Collaborate with Automation, AI Enablement, Systems, and operational teams to identify opportunities for workflow automation, operational orchestration, and AI-assisted process optimization
• Work cross-functionally to align operational improvements with governance, compliance, security, audit, and systems requirements
• Facilitate alignment across teams with competing priorities, helping drive consensus and maintain forward progress on complex initiatives
• Partner with stakeholders to establish operational standards, governance expectations, and scalable execution models across functions
• Support organizational change initiatives by helping teams adapt to new workflows, systems, governance structures, and operational processes
• Maintain clear and proactive communication with stakeholders regarding program priorities, initiative progress, operational risks, and transformation outcomes

Skills

• 10+ years of experience in technical program management, business process management, operational excellence, consulting, or enterprise transformation roles
• 5+ years of experience leading large-scale cross-functional programs or operational transformation initiatives within complex organizations
• Demonstrated experience designing and operating intake, prioritization, governance, or PMO frameworks for enterprise initiatives
• Strong program and project management expertise, including roadmap planning, dependency management, stakeholder alignment, and executive reporting
• Deep experience documenting and redesigning business processes using methodologies such as BPMN, swimlane diagrams, SIPOC, value stream mapping, or similar frameworks
• Strong operational and analytical mindset with experience defining KPIs, SLAs, operational metrics, or benefits-realization frameworks
• Experience working with process analytics, process mining, or operational reporting platforms such as Tableau, Celonis, Signavio, Power BI, Looker, or similar technologies
• Strong consultative and stakeholder management skills, with the ability to influence leaders and drive alignment across teams without direct authority
• Experience partnering with technical teams on workflow automation, systems implementations, operational tooling, or process orchestration initiatives
• Strong written and verbal communication skills, including executive presentations, process documentation, operational reporting, and stakeholder communications
• Ability to independently manage multiple concurrent initiatives in fast-paced and evolving environments with shifting priorities
• Experience operating within regulated or compliance-driven environments such as healthcare, SOC2, HIPAA, or SOX
• Familiarity with Lean, Six Sigma, continuous improvement methodologies, or operational excellence frameworks
• Familiarity with AI-enabled operational tooling, intelligent workflow orchestration, or agentic automation concepts
• Bachelor's degree in Business, Information Systems, Industrial Engineering, Operations, Computer Science, or related field
• PMP, PgMP, CBPP, Lean Six Sigma, or equivalent certifications

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions

Company Overview

Company H1B Sponsorship