[Remote] Director, Clinical Delivery Strategy
Note: The job is a remote job and is open to candidates in USA. Care Access is working to make the future of health better for all. The Director, Clinical Delivery Strategy is a senior strategic and operational leader responsible for driving improvements across Clinical Delivery teams, identifying high-impact opportunities, and leading complex change initiatives to enhance efficiency and quality in clinical operations.
Responsibilities
- Lead the Clinical Delivery strategy agenda for referral and funnel performance improvement
- Assess the end-to-end study funnel, including referral intake, outreach, scheduling, conversion, handoffs, and downstream operational performance
- Identify points of leakage, delay, variation, or friction and prioritize opportunities to improve referral conversion, patient progression, speed to contact, and overall throughput
- Partner with Data and Analytics to define the right KPIs, reporting, and performance review cadence needed to monitor operational health and measure initiative impact
- Translate insights into clear business cases, action plans, and measurable improvement initiatives
- Partner closely with leadership to assess current‑state operating models, identifying opportunities to improve scale, consistency, throughput, and quality
- Support the evolution of staffing solutions as an enterprise backbone by strengthening referral management, centralized clinical workflows, cross‑study coordination, and operational governance
- Help define and refine how work flows between decentralized teams, sites, and sponsors to clarify ownership, handoffs, escalation paths, and service expectations
- Translate Clinical Delivery strategy into clear, sequenced initiatives that improve execution across teams rather than treating strategy as detached analysis
- Lead structured process reviews to identify inefficiencies, bottlenecks, handoff failures, duplication of effort, and inconsistent execution
- Design future-state workflows that improve efficiency, scalability, quality, and team experience while maintaining alignment with patient and study needs
- Challenge conventional ways of working and bring a continuous-improvement mindset to operational design
- Own a portfolio of strategic and operational initiatives from discovery through launch and stabilization
- Define scope, milestones, owners, dependencies, success metrics, risks, and governance for key Clinical Delivery initiatives
- Drive cross-functional execution and maintain accountability across stakeholders, ensuring work progresses on time and in line with business objectives
- Prepare materials and recommendations for senior leaders to support decision-making, prioritization, and resource alignment
- Monitor initiative performance against hypotheses, adjusting approach as needed based on data and frontline feedback
- Help upskill the Member Services team and other Clinical Delivery stakeholders by identifying capability gaps and operational development needs
- Partner with frontline leaders to ensure training translates into durable behavior change and measurable operational improvement
Skills
- Strong strategic thinking with the ability to connect business priorities to operational execution
- Demonstrated ability to lead complex, cross-functional initiatives from problem definition through implementation
- Deep program and project management capability, including planning, risk management, stakeholder alignment, and execution tracking
- Strong analytical and critical thinking skills, including the ability to identify root causes, synthesize findings, and translate analysis into actionable recommendations
- Experience assessing workflows and designing scalable operational processes in dynamic environments
- Excellent communication and influencing skills, with the ability to work effectively across leadership levels and frontline teams
- High level of business acumen and judgment, including the ability to balance competing priorities and focus effort on highest-value opportunities
- Strong facilitation skills and comfort leading process reviews, working sessions, and cross-functional decision forums
- Experience creating executive-ready presentations, project materials, and operating updates
- High level of proficiency in tools used for planning, reporting, and workflow design, including Excel, PowerPoint, Visio or other process-mapping tools, and project management platforms
- Bachelor's degree required
- 8+ years of relevant experience in strategy, operations, consulting, program management, clinical operations, patient recruitment, or related functions
- 3+ years of experience leading large-scale, cross-functional initiatives and influencing senior stakeholders
- Equivalent combinations of education and experience may be considered
- Experience in strategy and operations, business operations, operational excellence, consulting, program management, or a related function
- Experience working in clinical trials, life sciences, healthcare operations, patient recruitment, or related service-based operating models
- Strong understanding of call center, member services, patient access, referral management, patient recruitment, and/or clinical research operations
- Experience with technology-enabled operational change, including workflow tools, automation, or AI-supported solutions, is strongly preferred
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Company Overview