[Remote] PubSec Microsoft Account Manager

Note: The job is a remote job and is open to candidates in USA. SHI International Corp. is a $16 billion global provider of IT solutions and services, dedicated to helping organizations change the world through technology. The PubSec Microsoft Account Manager is responsible for driving customer retention and growth by identifying client pain points and developing tailored solutions while acting as a primary liaison between customers and internal departments.

Responsibilities

• Drive retention and growth by identifying customers’ pain points and developing end-to-end solutions
• Maintain regular communication with customers to align forecasts with sales and supply chain management
• Host Quarterly Business Review and status meetings on a regular cadence
• Engage Account Executives and other resources to demonstrate capabilities and address customer needs
• Regularly review and improve processes to accelerate technology deployment and utilization
• Participate in business unit-specific major initiative campaigns
• Prepare and deliver management reports according to customer requirements
• Create, track, and update activities in the CRM system
• Act as a central point of contact between customers, outside sales, and internal departments
• Provide excellent customer service and support, including creating pricing quotes and managing renewals

Skills

• Completed Bachelor's Degree or relevant work experience required
• 2-4 years of experience working in outside sales, inside sales management, or pre-sales supporting large organizations
• Ability to travel to SHI, Partner, and Customer Events
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate
• Proficiency in overseeing and coordinating multiple related projects, ensuring they align with organizational goals and deliver intended benefits on time and within budget - Intermediate
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Intermediate
• Ability to excel in a team selling environment - Intermediate
• Proficiency in selling information technology products and services on a global scale, including understanding diverse market dynamics, managing international client relationships, and navigating complex sales processes across different regions - Intermediate
• Advanced sales EOM sales certification preferred (i.e. Microsoft, Dell, HP, Cisco, AWS, Lenovo, etc.)
• 2-4 years of experience in a Customer Success role preferred

Benefits

• Medical
• Vision
• Dental
• 401K
• Flexible spending

Company Overview

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