[Remote] Associate Manager, New Verticals Strategy & Operations - Merchant Finance

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. They are seeking an Associate Manager for New Verticals Strategy & Operations to manage billing, tax, and payout processes for Enterprise New Verticals merchants, while collaborating with various teams to enhance merchant experience and operational efficiency.

Responsibilities

• Lead key workflows for merchant fees, billing, payouts, and tax application for U.S. Enterprise New Verticals merchants, with consideration for global enterprise merchants
• Own the Merchant Finance Product Roadmap, acting as the Product Operations partner and voice of the New Verticals merchant in product prioritization discussions related to invoicing, tax, and payouts
• Design and improve processes and products to triage and resolve payment, invoicing, and tax issues, including clear ownership, routing, and escalation paths
• Support product builds from idea to launch with business cases, success metrics, and rollout plans for merchant-facing changes
• Create and maintain clear internal documentation and communications so Partner Managers and downstream Accounting and Support teams can explain changes and handle questions from merchants

Skills

• 5-10 years of experience in strategy and operations, business operations, consulting, product operations, or similar analytical roles
• Comfortable working with financial concepts like pricing, fees, discounts, taxes, and payouts, and partnering closely with finance and tax teams
• Ability to structure ambiguous merchant or payment problems, work across teams to find root causes, and drive a clear plan to fix them (or use AI to fix the issue yourself)
• Ability to work with data (for example in spreadsheets or SQL) to size problems, build simple models, and track performance of your work
• Clear communication in writing and in meetings, with the ability to explain complex topics in simple, direct language to different audiences
• Experience leading and influencing multiple teams and senior leadership through complex, highly-cross-functional projects

Benefits

• Opportunities for equity grants
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program
• Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
• Vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week) (for hourly roles)
• Paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week) (for hourly roles)
• Premium healthcare
• Wellness expense reimbursement
• Paid parental leave

Company Overview