[Remote] DRC Customer Success Intern - OVIP

Note: The job is a remote job and is open to candidates in USA. Oracle is a leading technology company that values the skills and experiences of veterans and military spouses. They are seeking a Customer Success Intern for their Veteran Internship Program, which provides hands-on job-skill training and professional development in various fields including information technology and customer support.

Responsibilities

• Answering inbound customer calls and emails as it pertains to their support renewals
• Following up on a subset of renewals in varying sized and customers in an assigned manner
• Educate customers on business practices and any associated contractual implications
• Ensure customer awareness and understanding of applicable elements of the Support Portfolio
• Manage exceptions for customers with issues that may delay or inhibit renewals
• Identify and transfer leads to sales reps for new opportunities
• Accurately forecast business targets and opportunities in assigned accounts

Skills

• Excellent customer service skills answering phones and emails
• Works independently within defined policies and procedures
• Strong attention to detail, organizational skills, and analytical skills
• Requires ability to gain acceptance of Others In Complicated Situations
• Strong Problem-solving Skills
• Demonstrated Leadership skills
• Must be able to work as a full time employee
• Job requires to be located in the Colorado Springs area
• Microsoft Office experience is required
• Must be able to take incoming calls, make outgoing calls, send and reply to emails
• Must have stable internet or have the ability to work from the office
• Demonstrated ability to learn new and often sophisticated business systems quickly and effectively
• Ability to effectively navigate Oracle and maximize appropriate resources at appropriate times
• Comprehension of the Oracle sales process/cycle and Business Practice policies
• Demonstrated proficiency with e-mail, Word, Excel, Internet and sales systems
• Understands business use of Oracle products, services and future directions
• Knowledge of Oracle applications a plus
• Excellent communication and customer service skills
• Takes initiative and uses all available resources
• Excellent research and problem solving skills
• Effectively manages time and priorities to meet service levels
• Self-motivated, focused, and driven to achieve goals
• Exercises judgment, initiative, and discretion when providing solutions to customers
• Able to apply knowledge and make decisions with minimal direction from management
• Projects a positive, and professional image
• Demonstrated ability to meet target dates
• Demonstrated ability to suggest and implement continual improvements
• Demonstrated ability to work in collaboration with others to achieve goals
• Demonstrated ability to learn new concepts quickly and translate them to their job
• Independent and resourceful
• Can handle multiple tasks effectively and can prioritize work to meet aggressive goals
• US Veteran transitioning from active service or Military Spouse new to corporate experience preferred
• 2 years proven experience and or BA/BS degree preferred

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Company Overview

Company H1B Sponsorship