[Remote] Senior Director, Network Reliability

Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. They are seeking a Senior Director of Network Reliability to take ownership of the network environment, stabilize urgent work, and rebuild the team while driving modernization efforts. The role requires strong leadership skills and a track record of transitioning organizations to engineering-led operations.

Responsibilities

• A working map of the network estate across our DCs and our cloud footprint, plus a clear-eyed read on the team you inherited
• A personnel evaluation and a tech roadmap that show how we move from manual ops to network as code, automation, and drift control, sequenced against budget and the work that’s already running
• The first wave of new engineers landed, with retained engineers in active upskilling
• Modernization visible in production, on-call and incident load redistributed across the team, you start stepping out of the critical path
• A track record of rebuilding teams, raising engineering standards, and moving organizations from reactive operations to engineering-led execution
• Experience stabilizing under-resourced organizations during periods of organizational and technical change
• Strong executive communication skills backed by operational data, clear risk articulation, and measurable outcomes
• Proven ability to build trust, accountability, and a high-performance engineering culture across globally distributed teams
• Strong cross-functional leadership skills with experience partnering across infrastructure, software engineering, security, SRE, and executive leadership organizations
• Ability to mentor and develop senior technical leaders, driving accountability while creating clear ownership, operational discipline, and career growth pathways for engineering teams
• Strong decision-making and prioritization skills in high-pressure production environments with competing operational demands
• Demonstrated ability to lead through ambiguity, drive organizational alignment, and execute large-scale operational and technical transformations
• Effective conflict resolution and stakeholder management skills with the ability to influence technical and business decisions at all levels of the organization
• Strong operational judgment in network security and ability to build clear partnership boundaries with Security teams

Skills

• 10+ years leading global teams in multi-DC, mission-critical production environments
• 10+ years experience with modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS
• Experience in a hybrid cloud environment with special focus on GCP workloads
• Proven success building network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD
• Experience modernizing legacy network environments by introducing config management, drift detection, network observability, and policy-based ops where they didn't exist before
• In depth knowledge of network observability using tools such as Thousand Eyes, Grafana, Loki, Netflow and Netscout to obtain 'full pane of glass' for network health
• Experience supporting Kubernetes workloads, AI and GPU workloads
• Bachelor's degree in computer science, engineering or related field

Benefits

• Annual performance bonus
• Stock
• Other applicable incentive compensation plans
• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability
• Basic Life Insurance
• 401k saving plan with employer matching
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan
• Paid Time Off
• Company paid holidays
• Paid volunteer hours
• 12 weeks paid parental leave

Company Overview

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