[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. Global Talent Scouts is a global staffing service seeking a Customer Service Representative who enjoys engaging with people and resolving issues. The role involves handling inbound calls, providing information about healthcare plans, and ensuring a positive experience for all callers.
Responsibilities
- Handle high volume inbound calls supporting members with choice counseling when selecting the most appropriate health care plan to meet their needs
- Accurately document member information and call notes
- Provide accurate information and provide a positive experience to all callers, including potential Providers and local county offices in addition to members and/or authorized representatives
- Complete outbound follow-up calls as appropriate
- De-escalate callers when handling complaints and/or grievances, escalating if appropriate
- Handle up to three (3) incoming chat sessions from members and/or authorized members to answer questions, or assist with enrollments, disenrollments and appeals
- Complete offline work tasks as needed
- Other duties as assigned
Skills
- High School Diploma (or GED equivalent) is required; Associate's degree is preferred
- 1-3 years of inbound call center customer service experience is required, healthcare is preferred
- Demonstrated ability to remain positive and professional during stressful periods
- Ability to work in a high speed environment
- Attention to detail
- Proven ability to effectively multi-task, and complete work timely and accurately
- Proficient typing skills with attention to accuracy and quality is essential
- Solid computer skills including: Excel, Microsoft Word and Outlook
- Solid verbal and written communication skills
- Must be able to read and interpret policies, procedures and instructions
- Associate's degree is preferred
- Healthcare experience is preferred
- Knowledge of Medicaid is a plus
Benefits
- Remote / Work from home
- Bring Your Own Device (BYOD) per attached specs
- Training Hours: Monday – Friday 9:00 am - 5:00 pm EST
- Training Duration: 2 Weeks - 100% attendance is expected
- Nesting Hours: Monday – Friday 9:00 am – 5:00 pm EST
- Nesting Duration: 1 Week - 100% attendance is expected
Company Overview