[Remote] Director, Insurance Operations & Compliance

Note: The job is a remote job and is open to candidates in USA. ORIX Corporation USA is a prominent player in the commercial real estate mortgage industry. They are seeking a Director of Insurance Operations & Compliance to lead the insurance function, ensuring compliance with loan documents and managing insurance risk across the portfolio while driving performance and process improvements.

Responsibilities

• Lead and develop a team of Managers, Associates, and Analysts to ensure service level agreements (SLAs) are consistently met with high-quality output
• Establish and execute strategic process improvement initiatives to drive operational efficiency, scalability, and risk reduction
• Oversee staffing strategy, including hiring decisions, performance management, employee engagement, and ongoing leadership development
• Assess and design team structure and resource allocation using data-driven analysis to align staffing levels with lender requirements, portfolio complexity, and workload demands
• Establish, maintain, and enforce departmental policies and procedures to ensure compliance with investor requirements and industry best practices
• Oversee insurance risk management across the portfolio, including identifying, assessing, and mitigating risk exposures to ensure compliance with loan documents, investor requirements, and organizational risk tolerance
• Drive adoption and integration of technology solutions (e.g., workflow tools, automation platforms, reporting systems) to optimize insurance compliance processes, enhance data integrity, and improve operational transparency
• Partner with internal technology teams and vendors to evaluate, implement, and continuously improve systems supporting insurance compliance and operations functions
• Maintain and enhance a structured learning environment through ongoing, integrated training programs; ensure consistent competency development across all levels of the team
• Implement and maintain robust quality control processes, including feedback loops, root cause analysis, and targeted training to address performance gaps
• Support audit readiness by coordinating data collection, documentation, and sample preparation for internal and external audits
• Monitor operational reports, key metrics, and deadlines to ensure proactive management of portfolio performance and timely issue escalation
• Maintain deep knowledge of lender insurance requirements, including Freddie Mac, Fannie Mae, FHA/HUD, and other applicable investors
• Travel Requirements - up to 20%
• Perform other duties and special projects as assigned

Skills

• Bachelor's degree preferred but not required
• 8-12 years of experience in the commercial real estate mortgage industry, with a focus on insurance compliance, technology, and/or servicing
• Minimum of 5 years of demonstrated people leadership experience, including direct oversight, coaching, and development of high-performing teams
• Strong ability to translate complex insurance requirements into clear, actionable guidance for teams and stakeholders
• Proven experience leveraging technology and data to drive process improvements, operational efficiencies, and reporting insights
• Familiarity with workflow automation tools, data/reporting platforms, and system integration concepts within financial services or insurance operations
• Emotional intelligence and self-awareness, with the ability to lead effectively, foster team engagement, and navigate complex interpersonal and organizational dynamics
• Excellent organizational, communication, presentation, and interpersonal skills
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and prioritize work effectively
• Ability to manage multiple priorities and deadlines in a fast-paced, evolving environment
• High level of discretion, professionalism, and ability to maintain confidentiality
• Demonstrated ability to work both independently and as part of a high-performing team
• Proficiency in Microsoft Office Suite and relevant industry or enterprise systems

Benefits

• A quality, competitive benefits package that provides valuable healthcare and financial protection for our workforce, while emphasizing a healthy work/life balance.
• Competitive vacation policy
• Floating personal holidays
• Extensive leave options
• Annual observed holidays
• Infertility coverage
• Adoption support
• Child and elder care
• Fully paid maternity
• Generous parental leave benefits
• Hybrid working model with a 3 day in-office minimum requirement

Company Overview