[Remote] Cloud Engineering Support Manager

Note: The job is a remote job and is open to candidates in USA. AssetWatch is a company dedicated to enhancing manufacturing uptime through advanced condition monitoring solutions. They are seeking a Cloud Engineering Support Manager to lead a hands-on engineering team focused on solving technical challenges, improving developer efficiency, and ensuring smooth operations for engineering teams.

Responsibilities

• Team leadership and collaboration: Recruit, guide, coach, and mentor developers, making sure issues and projects are delivered on time, within scope, and to the company's quality standards
• Stakeholder management: Collaborate closely with engineering leadership to understand and document issues and priorities, aligning development and support work with engineering and business objectives, including managing expectations
• Team oversight: Fluent in Jira for issue tracking, workflow management, and reporting. Keep the team aligned and using Jira to its fullest potential
• Project and issue management: Oversee task boards, backlog management, and workload planning. Monitor progress and clear any impediments or bottlenecks to keep support on track
• Continuous improvement: Advocate for and put in place best practices, efficiency improvements, and new technology
• Cross-functional communication: Work seamlessly across the organization to drive strong inter-team collaboration and efficiency
• Goal setting and accountability: Set direct-report goals tied to company OKRs, drive accountability, and make sure team KPIs and commitments are met, with a focus on high employee satisfaction (Employee NPS)

Skills

• You are an engineering leader and hands-on technical contributor who thrives in a fast-paced environment, balancing technical execution, team leadership, and process improvement
• You have a passion for problem-solving, automation, and helping development teams operate at peak efficiency
• You enjoy mentoring engineers and building a collaborative, high-performing team, while still diving into technical challenges and process optimizations yourself
• Atlassian Jira experience, including workflow management, automation, and reporting
• Strong organizational skills, results-oriented with a bias for action
• Embraces a culture of accountability
• A strong collaborator who builds trust and contributes to the success of the team
• Enjoys a challenge, has a desire to learn, is passionate about the work, and is committed to excellence and continuous improvement
• Works autonomously with minimal supervision
• Brings a professional presence, strong communication skills, and professional conduct
• Shows the desire and the know-how to understand and solve customer needs
• Able to multi-task, prioritize, and manage time effectively
• Acts ethically and fairly and takes responsibility for accomplishing work goals
• 2+ years of lead or management experience
• 4+ years of experience building React web applications
• 4+ years of experience working with databases (MySQL, SQL Server)
• 4+ years of experience coding in JavaScript, HTML, and CSS
• Serverless experience with AWS (API Gateway, Lambda)
• Experience with browser compatibility and mobile-friendly standards
• Familiarity with issue tracking and source control such as Jira and Bitbucket
• Optimization experience
• Experience with Python, UX, and AWS tools is a nice bonus

Benefits

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

Company Overview