[Remote] SAP Supply Chain Command Center Analyst / Lead
Note: The job is a remote job and is open to candidates in USA. CloudIngest is seeking an SAP Supply Chain Command Center Analyst / Lead to provide operational support for SAP Supply Chain applications. The role involves monitoring systems, resolving incidents, and driving continuous improvement initiatives to ensure operational excellence.
Responsibilities
- Provide 24x7 operational support for SAP Supply Chain applications and integrations
- Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure
- Proactively identify, triage, and resolve incidents (P1–P4) to minimize business impact
- Lead major incident management, war rooms, and stakeholder communications
- Perform root cause analysis and drive problem management activities
- Support releases, deployments, environment readiness, and production validations
- Monitor critical business transactions and escalate operational risks
- Develop SOPs, runbooks, knowledge articles, and operational documentation
- Drive automation, continuous improvement, and operational excellence initiatives
- Prepare operational dashboards, KPI reports, and governance updates
Skills
- SAP ECC MM or SAP ECC OTC (Order-to-Cash)
- SAP Supply Chain processes (Procurement, Inventory, Logistics, Order Management)
- Incident, Problem & Change Management (ITIL)
- Monitoring & Production Support
- Provide 24x7 operational support for SAP Supply Chain applications and integrations
- Monitor SAP systems, interfaces, batch jobs, middleware, cloud services, and infrastructure
- Proactively identify, triage, and resolve incidents (P1–P4) to minimize business impact
- Lead major incident management, war rooms, and stakeholder communications
- Perform root cause analysis and drive problem management activities
- Support releases, deployments, environment readiness, and production validations
- Monitor critical business transactions and escalate operational risks
- Develop SOPs, runbooks, knowledge articles, and operational documentation
- Drive automation, continuous improvement, and operational excellence initiatives
- Prepare operational dashboards, KPI reports, and governance updates
- 8+ years in SAP Production Support, Command Center Operations, or SAP Supply Chain Application Support
- SAP S/4HANA, MM, SD, WM/EWM, PP, TM, APO/IBP
- Supply Chain Management processes
- SAP Solution Manager / Focused Run
- ServiceNow
- Splunk, Dynatrace, AppDynamics, Grafana
- Middleware & Cloud Monitoring
- SQL and Data Analysis
- Incident & Major Incident Management
- Problem & Root Cause Analysis
- Change & Release Management
- Executive Communication
- ITIL Framework Knowledge
Company Overview
Company H1B Sponsorship