[Remote] ServiceNow Platform Administrator
Note: The job is a remote job and is open to candidates in USA. Infosys Public Services is seeking a ServiceNow Platform Administrator to join their team. The role involves administration, configuration, and architectural support of the ServiceNow platform, ensuring effective management of core modules and integrations while providing end-user support and training.
Responsibilities
- Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
Skills
- Minimum of four (4) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support
- Current ServiceNow Certified System Administrator (CSA) certification is required
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades
- Experience monitoring platform performance, instance health, and maintenance activities
- Experience supporting integrations between ServiceNow and other enterprise systems
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities
- Experience providing end-user support, training, and operational guidance
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability
- Ability to use AI capabilities in daily work to improve productivity and solution quality
- Strong communication, troubleshooting, organizational, and rapid task switching skills
- ITIL certification
- Experience in two (2) or more of the following areas: Core Platform/ITSM modules, including Incident, Change, Problem, Knowledge Management, and CMDB/CSDM
- SPM modules, including Demand and Project Portfolio Management (PPM)
- Other ServiceNow modules, including ITOM, SecOps, and CSM
- REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub
Benefits
- Medical/Dental/Vision/Life Insurance
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
- Paid holidays plus Paid Time Off
Company Overview
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