[Remote] Senior Network Infrastructure Technician (L3) – Cruise Ship Operations
Note: The job is a remote job and is open to candidates in USA. Connection is a company that specializes in IT solutions, and they are seeking a Senior Level 3 Network Technician to support enterprise network, server, virtualization, and data center operations aboard cruise vessels. This role involves extensive travel and requires the technician to live and work onboard cruise ships for extended periods while ensuring operational continuity and maximum uptime of IT infrastructure.
Responsibilities
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
- Support Hyper-V and VMware virtualization platforms
- Troubleshoot network performance, connectivity, server, and infrastructure issues
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
- Execute maintenance activities and infrastructure upgrades with minimal operational impact
- Maintain technical documentation, procedures, and system configurations
- Coordinate with remote engineering teams and client stakeholders
- Serve as the lead onsite technical representative for Connection
Skills
- U.S. Citizen required
- Valid Passport required
- Ability to live and work onboard active cruise ships
- Willingness to remain onboard for assignments lasting up to 4–5 months
- Ability to travel internationally and meet all cruise line onboarding requirements
- Provide Level 3 support for complex network, server, virtualization, and infrastructure issues
- Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies
- Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments
- Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy
- Support Hyper-V and VMware virtualization platforms
- Troubleshoot network performance, connectivity, server, and infrastructure issues
- Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement
- Execute maintenance activities and infrastructure upgrades with minimal operational impact
- Maintain technical documentation, procedures, and system configurations
- Coordinate with remote engineering teams and client stakeholders
- Serve as the lead onsite technical representative for Connection
Benefits
- Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive.
- We value the importance of our employees’ emotional wellbeing.
- To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.
- You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Company Overview