[Remote] Director of North America, Pre-Sales Platform Specialists

Note: The job is a remote job and is open to candidates in USA. Twilio is a company focused on shaping the future of communications with a remote-first work culture. They are seeking a Director of North America, Pre-Sales Platform Specialists to lead and empower their Product Specialists team, providing strategic direction and operational support during a pivotal growth phase.

Responsibilities

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists
• Mentor, support, and challenge managers to create and execute innovative solutions
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change

Skills

• 10+ years of experience, including people management within a technology or SaaS environment
• Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team
• Demonstrated experience mentoring and developing leaders at multiple organizational levels
• Exceptional executive communication and presentation skills
• Strong collaboration skills and experience navigating matrixed, cross-functional environments
• Expertise in product strategy, go-to-market planning, and solution architecture
• Proven ability to drive business results in a fast-paced, growth-focused setting
• Organizational and program management skills
• Experience supporting large regional teams within a global environment
• Familiarity with cloud computing, sales enablement, or value engineering
• Track record of building trust and supporting leaders through growth and transitions

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• This role may be eligible to participate in Twilio’s equity plan.
• All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions.

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